NPS Solovair Reviews 

I had the absolute pleasure of speaking with Viv in customer service today, she was incredibly helpful, friendly, and professional. It’s rare to find a company that delivers such high-quality, British-made products with exceptional craftsmanship while also maintaining a truly personal, traditional approach to customer service. A genuinely refreshing experience from start to finish.

I purchased a pair of Cordovan Gibson shoes for my daughter this Christmas. She was almost too nervous to ask for them because they are such a high-quality, "investment" gift, but I was delighted to get them for her. While the updates from Solovair were clear, the third-party delivery company failed to actually attempt the delivery.

I contacted the company, and Viv at NPS Solovair was an absolute beacon of light. She performed a Christmas miracle and personally ensured a replacement pair arrived in time for the big day. My daughter is absolutely thrilled, she says they are the most comfortable shoes she has ever owned. Quality product, but even better people behind the brand.
We are very grateful for Viv.

I love Solovair shoes and their customer support. That is a great combination.

I recently ordered urban hiker boots(I love them) to be shipped to the US and had them stuck in the UPS facility due to recent tariffs. This resulted in delivery issues, as I was traveling by the time they were delivered. In short, my boots got stolen because I couldn't pick them up from the building lobby in time (I live in Chicago's Southside). I emailed Solovair customer support and had an excellent interaction with them. They responded very quickly and sent me a replacement pair. The next boots I buy will definitely be from Solovair (I own two).

So frustrated. Solovair shopped the wrong size. Two sizes too small. I measured carefully and ordered the correct size. Then thought something was really off as I couldn’t believe I needed the next size up as I’ve never worn that large a size in anything. It took two days to get a non-AI/copy and paste response that addressed my question about exchanging (which was not clear on the website-they should state to use the same return portal when making an exchange). But when I was sitting down again to measure all over again before ordering an exchange for a size up, I noticed the box said a UK 5. It’s now Friday which means I likely get to wait until Wednesday before I have to respond to another copy and pasted response that doesn’t answer my question before a follow up from a human a day later. So now I’m half way into my ‘return’ window all because they shipped the wrong size and have a skeleton crew behind their support email system. I wish I’d never made the purchase at all. Very stressful.

The boots are fantastic and well made - a few wears needed, like all leather boots, to get a proper fit. Customer service is outstanding as I guessed wrong with my first purchase. Exchange was really easy (especially when my printer decided to pack up so I was unable to print out the returns label). Thanks Customer Service team for your kind and quick assistance.

Every part of the return process feels deliberately designed to be as difficult as possible. Waiting a week just to hear back from customer service before being allowed to return a faulty item is completely unreasonable. In 2025, the lack of a printerless return option (despite the courier offering it) is poor. This is not a good customer experience and nowhere near what you’d expect from a supposedly premium company.

Very helpful and quick customer support regarding sizing issues. Due to comments, I sized down half a size, this was not necessary and my final pair is true to my size! (I have a rather broad foot)

Hi - I had an issue with a boot which needed a repair. I sent images and it was due to a rare,unforseen fault. I was able to discuss the issue and options then I chose to send the boots (at my expense) to the repair team who completed the repair brilliantly and they returned them ( they paid postage). The after sales team kept me up to date and were friendly, professional. Overall I am very happy with my Boots, after sales and repair. Thank you all (Karen, Joanne and Viv)

After a frustrating experience with UPS, Solovair went above and beyond on their own dime to make the situation right. I cant recommend enough! They definitely earned a repeat customer with me!

Update, I spoke to Solovair customer service and reported my issue, they got back to me quickly and I received a replacement pair of boots! It has been such a quick turn around and I can't fault the customer service.

I'm so disappointed with the hi shine 8 eye derby boots, after having bad experiences with DMs in the past I opted for these as as the reviews were great. I fought for around 6 months trying to break the shoes in which was very painful and now that they're finally comfortable there's a crack in the sole which is going to make them unwearable. There is also a hole in the leather from that cracking, such a disappointment.

The original Dr Marten boots , English made with real leather , proper Oxblood colour and 11high eyelets. If you lived through the 70s this was the boot you wanted , Madness concert , New boots and Crombie , Fred Perry polo and Braces .
Delivered on time , perfect colour , amazing quality, great fit and just perfect. The Solovair UK air sole is only made in England in the original factory , price beats anything from China or Abroad.

First time ordering and I’ve had such a great experience. I messed up my order and made a duplicate, then needed to change it again. I emailed and everything was sorted straight away. I then pestered further with other requests and they obliged. Amazing customer service.
On top of that, the boots I ordered for work are so good that they make up for my last pair of boots (another brand) being robbed. Gutted. But could be worse like 🙃

Quick, kind, and helpful customer service that provides a great amount of precise and useful information to help you make your choice. Very fast shipping. Regarding the boots, there's little to say: the highest quality materials and excellent craftsmanship. I don't think I'll buy any other brands from now on. I prefer a quality shoe that lasts years to a disposable shoe. Besides this, their website has every product necessary for shoe care, and especially accessories and spare parts. Excellent work NPS/Solavair/Gripfast. Keep it up, but most importantly, keep producing in England according to your tradition and don't follow other well-known brands that have moved production and lowered quality. Give the customer what they can't find elsewhere.

I bought some Black Hi-Shine 8 Eye Derby Boots 2 years ago and they have held up really well. The quality is amazing, very sturdy boots that have seen me through a lot of wear. The reason I am leaving a review is my mum accidentally drove over my foot the other day in her SUV and while it hurt my boots managed to protect my feet so well that I literally don't have a scratch on me or them. Not even a bruise! Well worth the investment.

Give NPS a try! You won't be disappointed.

I found NPS Solovair when searching for a UK-made alternative to a Dr Martens boots that are only three years old, were resoled after one year and needed resoling again. I only found out after I bought them that they were now made overseas.

I was thrilled to find out that NPS previously made Dr Martens boots in the UK and are now making boots of their own - with better leather, stronger soles and something Dr Martens can't offer - OUTSTANDING customer service.

The order process was simple (check out their factory seconds too!) and the boots I chose were sent out very quickly. When DPD dropped the ball with the delivery, I rang NPS and spoke with the lovely Viv who commiserated with me, made me feel better and made sure to remind me that if there are any issues at all going forward, there are REAL people at NPS who will go the extra mile to be helpful and kind.

Highly recommended!!

I hope this is just the first of many pairs of Solovair boots that end up in my home.

Great product and company. There was an issue with the shipment and Viv has been particularly helpful to solve the problem.

Great customer service, had a QC issue with a pair of boots, contacted customer service and they sent out a new pair straight away, the boots themselves are great as well.

I purchased a pair of Black Hi-Shine 6 Eye Astronaut Boots, they looked great when I received them and they became very comfortable with very little break in required. However i'm disappointed that in less than a month of infrequent wear the sole has split. I reported the issue to customer services and they have agreed to repair the boots at the factory free of charge and I hope they will last a lot longer.

Here is the initial response from customer service in case you find yourself in the same situation.

We are sorry to hear you’ve had cause to contact us with an problem with our footwear. We have reviewed the images you have sent and recognise this issue of sole split. This infrequent occurrence can unfortunately happen to brand new pair of footwear or it can occur after prolonged use; it typically occurs in the waist of the footwear as this is the start/end location of the sole bond during our manufacturing and frustratingly the split only occurs after use / wear of the footwear.
This issue of the sole /welt split issue has occurred since the inception and bulk production of our footwear using this special footwear construction method in 1959. This inherent issue has never been and indeed cannot be 100% eradicated; no level of additional care during manufacturing or subsequent quality checking will identify what is essentially a hidden/internal deficiency that occurs during the handmade manufacturing process.
The weakness does mean that Solovair footwear can be fixed and also re-soled. Solovair shoes and boots are made from the Goodyear welted construction method, so the good news is that the soles can be easily repaired or replaced by almost all local cobblers. A cobbler can use heat to fuse the two components back together using a heated blade or knife or alternatively they may wish to bond the components with adhesive and we can provide advice to them.
Your footwear can also be returned to our factory to have the sole re-sealed, but many customers find it far more cost effective and also time efficient to initially visit a cobbler local to try and to resolve the issue.

Being upset with the declining quality of Doc Marten's I made the change to Solovair after hearing good things about the higher build quality.

What I received is a pair of boots with an internal seam with enough loose fabric that it bites into the top of both of my feet causing full on bruising if not held down with some electrical tape.

Then the heel sock came loose rendering the boots uncomfortable, after reaching out the company about this fault I was told it wasn't a fault but they'd send me replacement heel socks and I could repair it myself. Brilliant service.

Then whilst polishing the boots one of the eyelets fell out, on inspection it was misshapen and clearly installed incorrectly.

So all in all £179 for boots that didn't last 2 months from a company that doesn't seem to have any interest in standing by their product.

Deeply disappointing.

Incredibly considerate and generous customer support — thank you Karen & Joanne!