Bad service
1) They proposed low prices on the website but at the end it's never available.
2) On the website they can propose up to 6 connections for a travel which road distance is 250km (exemple Utrecht-Lille). This is the same price for 1 or 2 connections...
3) Train are rarely on time.So problematic if you have connections...
4) Ticket exchange always painfull. First you buy a new ticket, then you send your old ticket to NS by mail and if your are LUCKY, you will get refund (10% of the case).
5)Information service really bad
Bad service, bad organisation compared to their european competitors






