Nuffield Health Reviews 

8,633
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 5,343 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and attentiveness, making every interaction pleasant and reassuring. Many highlight the excellent service and care received, noting the smooth and well-organized processes from start to finish. People felt well-informed and at ease throughout their treatment, appreciating the clear explanations and supportive environment. However, some customers also noted issues with facility maintenance, such as non-working showers or mould in wellness areas. Others experienced problems with facility capacity, including overcrowded waiting rooms, limited gym class availability, or poor pool lane management. A few people mentioned dissatisfaction with communication, citing a lack of follow-up, unreturned calls, or perceived differential treatment for NHS patients.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often praising the exceptional care, professionalism, and... See more

User experience

Users describe positive interactions with user experience, with many reviewers highlighting the smooth and... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many praising the cleanliness and comfort of... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the attentive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent service throughout with Nuffield Health. The consultant was friendly, gave a good explanation of the treatment required, every thing was done at the time given and regular check-ins post... See more

Rated 5 out of 5 stars

Everybody at Nuffield, Leamington from Reception through to the surgery team and aftercare team have been amazing. Nothing is too much trouble. Mr Venus my surgeon is brilliant and explained everyth... See more

Rated 5 out of 5 stars

Received the kind of treatment you would expect from a private facility. The majority of the staff were brilliant, the nurse who primarily looked after me through the night was lovely. I went in, in t... See more

Rated 5 out of 5 stars

Thank you so much for the excellent service and treatment you all gave to me at Nuffield Stoke. From the start of treatment to my discharge everyone was so friendly and professional and totally put... See more


Company details

  1. #2 of 4 best companies in Hospital
  2. #6 of 11 best companies in Fitness centre
  3. #20 of 25 best companies in Medical centre
  4. #1 of 2 best companies in Nursery school
  5. #9 of 9 best companies in Physiotherapist

Written by the company

Health and wellbeing for the whole you. Driven by our purpose to build a healthier nation, our experts have been working together for more than 60 years to make the nation fitter, healthier, happier and stronger. Nuffield Health provides health and wellbeing for every part of you. We believe the best healthcare should help prevent illness by looking after your body. That’s why our connected health and wellbeing offering spans physical health. From personal training, health assessments, GP services and physiotherapy, to hospital care and treatment. We work together as a team to help you achieve your health and wellbeing ambitions. We champion free health and wellbeing programmes in your communities by giving people the tools they need to live a healthy life. These programmes help people understand and improve their own health, from those living with joint pain to those undergoing rehabilitation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(8,633)

5,339 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hip replacement …

I have just been discharged from my excellent treatment at this hospital. Brilliant follow up physio and healing went so well. Consultant Mr wakeling also discharged me .cannotnthanknthis place for the excellent treatment and follow up care .I have healed extremely well and I knownthisbis due tonthis care and trust in the follow up care given

6 July 2026
Rated 5 out of 5 stars

Post

Post, during and aftermy procedure all the hospital staff were most efficient, helpful and professional and can't thank them enough

14 June 2026
Rated 5 out of 5 stars

Stress free experience

Stress free experience. Very professional team delivering a smooth experience throughout from initial consultation, the operation to the discharge.
I can recommend Dan Morris to anyone considering cataract operations as he is an amazing experienced surgeon.

30 March 2026
Rated 5 out of 5 stars

Excellent Experience

From walking through the door, receptionists, pre-op assessment team, Kelly and Fabian were so friendly, and knowledgeable - they were able to help with any questions I had and really put me at ease. What a great team ... more feedback following my operation!

1 July 2026
Rated 5 out of 5 stars

Sorry

Sorry, but I have completed this review previously. I gave a 5star review. Thank you.

30 March 2026
Rated 5 out of 5 stars

Excellent all round

Both care at the point of operation, the overnight stay and aftercare physio have been wonderful
As i dont have internet access they kindly printed out my exercises.

Typed on behalf of my mum who had new hip at 83.

19 May 2026
Rated 4 out of 5 stars

I have received follow up treatment…

I have received follow up treatment after a knee replacement operation. The treatment was very thorough and guided me through progress to recovery despite underlying issues which made it less than straightforward. The physio help was readily available for a longer than expected progress. Consultations with my surgeon were regular and informative as well as encouraging in my , necessarily slow progress. Many thanks for their patience in my treatment.
Martyn Hanwell.

10 July 2026
Rated 3 out of 5 stars

My experiences at the Nuffield

On the positive side, the anaesthetic, theatre, outpatients staff were friendly and professional, likewise the physiotherapists. Unfortunately I was very disappointed at ward level, lack of communication, unfriendly, ward lacked finesse, bins overflowing, water glasses not changed , The food was terrible, cold and not appetising, poor choice of food.Im attending physio regularly, and coming along ok.

19 May 2026
Rated 2 out of 5 stars

Consultants were excellent but the…

Consultants were excellent but the Hospital and admin is below par. No transparency about "hospital charges" made in addition to Consultant fees. No aircon. No cafe for visitors. All rather tired and run down. Post op sandwiches made at midday for op at 5pm. Inedible when delivered at 6pm after op. Refuse to give any breakdown of invoice. Won't be using them again.

4 July 2026
Unprompted review
Nuffield Health logo

Reply from Nuffield Health

Dear Patient,

Thank you for taking the time to share your feedback. While it's pleasing to hear that you were happy with the care provided by your consultants, I'm sorry to learn that other aspects of your experience did not meet your expectations.

We truly value all feedback, as it helps us identify opportunities to improve. Thank you for bringing your concerns to our attention, and I apologise for the disappointment caused during your visit.

Kind regards,

Ben
Nuffield Health

Rated 5 out of 5 stars

Continuity of care was excellent

Continuity of care was excellent. I was treated as an individual and cared for in line with that. All members of the team from medical professionals (surgeons/nurses/physios) to the receptionists and the catering staff - everyone was caring, professional and knowledgeable.

6 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look