nunababy.com Reviews 

I contact them for a spare mattress for my carrycot and the service provided by Sarah was great, got an answer within 1hr! We love the product itself! I definitely recommend them

Contacted nuna with regards to a part needed due to an accident and they immediately sent a replacement. Very helpful.

Oh my god!
Amazing
They just sent me brand new cover for my nuna leaf grow!

Very good service now I just wish they sold the toy toy bar separately for my new baby.

Nuna provide excellent customer service! I could not have asked for a better outcome. After loosing my seat liner whilst on holiday, I tried to source a replacement but was unable to. I contacted Nuna and was very impressed by the prompt response (from Lisa at Nuna) and that as a gesture of good will they would send me a replacement. I would definitely recommend Nuna as I believe, due to the service I have received with a small problem, if I were to have a bigger problem they would not hesitate to assist me.

I rang Nuna customer service in the hope of replacing a misplaced shoulder pad for my son’s car seat. Caroline, who I spoke to on the customer service team was so helpful and confirmed replacement shoulder pads would be sent out to me in the post. Great customer service and lovely helpful staff!

I haven't actually bought a Nuna product directly, instead my mum bought us the travel system second hand. We learnt of the recommendations to replace second hand mattresses and I wrote to Nina to ask if they sold a replacement. Within 24 hours I was told that they did not but if they had a spare part matching then they would provide it to me free of charge, which they subsequently are doing. So shines a good deed in a weary world. Exceptional service.

I guess Nunababy is friendly anout replacing missing parts but when an entire package becomes missing, they turn a blind eye. I have never had an experience where it became my fault for missing packages. The person (Michelle) I was chatting with did not seem to care about my concern and kept trying to redirect the fault on fedex or kept telling me that they did not have insurance (like this is a good thing?). Then she just left the chat without saying I would be transferred or anything and sent me off to someone else. In the end, my $1700 package went missing and Nunababy refuses to take responsibility. Considering that they are expensive, I would suggest you to purchase their products in store or through a different merchant because Nunababy for some reason does not require signatures for packages or has insurance. Ridiculous.

Incredible service very impressed very friendly service seamless

I have a Nuna Mixx Next travel set which I absolutely love - great quality, easy to use, compact yet robust design. Unfortunately I lost one of the harness pads recently so got in touch with Nuna on the off chance they had a spare part. I spoke to Lisa from customer services who was friendly, professional, prompt to reply and managed to source spare pads and send to me as a gesture of goodwill. They arrived a couple of days later and I am incredibly grateful and impressed with the service I received.

The Nuna Team have gone above and beyond to help with my son’s Nuna Mixx problem. The care and service shown is truly a show of outstanding customer service to their clients. We would not hesitate to recommend Nuna products. Huge thanks to the superb Consumer Service Advisor, Lisa, who dealt with our problem. Your kindness/helpfulness was outstanding and very much appreciated. Thank you very much.

Highly recommended! Nuna’s customer service was exceptional. Speedy replies and they sure do value their customer in action and words.
Nuna products are of great quality.
Thank you for resolving my query.

Fantastic customer service. Lisa went above and beyond to help me. Highly recommend Nuna for any future purchase.

Such a great customer service team. Nuna really look after their customers.
I would highly recommend. Such quick responses. Thank you so much for all your help! 🙌

Lisa on customer experience was amazing in dealing with my request. Called up trying to purchase a new apron Cover for Maxxi cot as mine was lost. She was lovely and sent one out as a good will gesture. Could not recommend Nuna and their team any more!! Great customer service! Mixed with a great product.

Exceptional. Very fast response and sent us a spare mattress on 48 hour delivery, free of charge. Slightly stunned, but amazing.

Lauren did a fantastic job in helping us with a query raised and quickly resolving. Highly recommend Nuna products and aftercare services.

Great customer service and importantly in these times of increased appreciation for the circular economy great replacement policy on broken parts...etc(repair and re-use!)

Really great customer service. I had an issue with one of the wheels of my nuna pushchair. A made a very quick phone call and the person on the other line kindly took my details and I was sent some replacement parts the next working day.

Rang Nuna regarding a lost shoulder pad for the stroller. They sent out a free new set matching colour no charge. Very impressed with the service and lady on the phone was polite courteous and understanding. Just a little mention the travel system is great! Mixx next mocha

Emailed them about a new product query. Very responsive over email. Great customer service.