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Based in Bolton, NWCE Food Service Equipment have been servicing, installing and commissioning an array of catering equipment, refrigeration and bespoke extraction equipment for commercial kitchen & bar premises for over a decade. At NWCE, we use a vast array of suppliers for parts and new appliances, providing our customers with outstanding value for money. We work within a variety of industries across the North of England, supporting our clients and their commercial kitchens. We work closely with all our customers to meet the individual needs of their kitchens, and keep it operating efficiently through our service and maintenance support packages. All of our engineers are trained to the highest standards, with experience in a vast range of services, ensuring they can service all elements within your business’s kitchen.
Folds Road, Bolton, BL1 2SB, Bolton, United Kingdom
3.7
16 reviews
Hasn’t replied to negative reviews
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After being told we need a credit account as they don’t do proforma we completed their form. We chased this up and where told they only deal with limited companies not sole traders or partnerships! As a business person I think this is very short sided. They should show this on their site so as not to waste people’s time, sole traders or partnerships
NWCE offer a high level of service to commercial kitchens with repairs and supply of new.
Fast turn around time, high standards and well organised.
Reply from NWCE Foodservice Equipment
Thanks for highlighting what we aim to do best. Delivering high standards, quick turnaround times, and well-organised service for commercial kitchens is exactly what we strive for.
Cheers,
The NWCE Team
NWCE have been easy to deal with and are looking to bring value to their services.
Reply from NWCE Foodservice Equipment
Thanks for the positive feedback. We're always striving to bring real value to our services and make working with us as straightforward as possible.
Cheers,
The NWCE Team
NWCE are one of the most reliable contractors Turtle Bay use. They provide excellent service and can always count of them to help us in any situation. Over the years Turtle Bay has built strong relationships with all team members at NWCE and couldn't recommend them enough.
Reply from NWCE Foodservice Equipment
We're incredibly proud to be a trusted partner for Turtle Bay. Building strong relationships and delivering reliable service is what we're all about. Thanks for your continued trust and support.
Cheers,
The NWCE Team
NWCE are an absolute pleasure to deal with and I look forward to continuing to build our relationship moving in the future.
Reply from NWCE Foodservice Equipment
We're chuffed to hear that and feel exactly the same way. Building strong, lasting relationships with our clients is at the heart of what we do.
Cheers,
The NWCE Team
KVT have worked in partnership with NWCE for many years now, completing numerous projects and helping them to meet the high standards which they quite rightly demand for their clients. NWCE always provide a swift and professional service and we enjoy working with their efficient projects team.
Reply from NWCE Foodservice Equipment
Thanks for the brilliant review, KVT. We've always prided ourselves on delivering top-notch service, and it's incredibly rewarding to know we're consistently meeting the high standards you and your clients demand. Our team works hard to ensure every project runs smoothly, and your continued partnership is something we genuinely value.
Cheers,
The NWCE Team
Great company and people. Always winning to help and support. Love working with the team at NWCE!
Reply from NWCE Foodservice Equipment
We're chuffed to hear such positive feedback! It means a lot to us that you've had such a great experience with our team. Supporting our clients and working together is what we're all about, and we're thrilled you've enjoyed working with us.
Cheers,
The NWCE Team
I've had issues with my drains for the last 12 months and NWCE have been on hand every time! They have a wealth of knowledge and all the tools and gadgets to get me out of a sticky situation multiple times - friendly, prompt and professional service.
Reply from NWCE Foodservice Equipment
Thanks so much for the brilliant review! We're glad we could help you sort out those persistent drain issues. Our team takes pride in being there when you need us most, with the right knowledge and equipment to tackle any challenge. Your satisfaction means everything to us.
Cheers,
The NWCE Team
I have used NWCE many times they are always on time ,work hard and reasonable priced .
Reply from NWCE Foodservice Equipment
We really appreciate you taking the time to share your experience. Being punctual, working hard, and offering fair prices are core values for us. It's great to know we're delivering the service you expect, time after time.
Cheers,
The NWCE Team
Amazing company! Very easy to deal with. Staff are very professional and friendly. Would recommend to anyone
Reply from NWCE Foodservice Equipment
Thanks for the fantastic review! We strive to make every interaction smooth and enjoyable, and it's brilliant to hear we've hit the mark. Our team works hard to be both professional and approachable, so we're chuffed you've had such a positive experience.
Cheers,
The NWCE Team
As a charity we have to count every penny. NWCE where extremely over priced, engineers making up faults, charging for works incomplete. Asked for works to be carried out only to be told other issues are needed to be looked at. All just made up stuff then being asked to pay for callouts that where not what we asked of them. Really disappointed and sad that companies still work like this.
Reply from NWCE Foodservice Equipment
We're genuinely sorry to hear about your experience. This falls far short of the standards we set for ourselves, and we take your feedback extremely seriously. We would welcome the opportunity to discuss this directly, understand the specifics of your concerns, and explore how we can make things right.
Our commitment is to provide transparent, honest service, especially for charitable organisations who, as you rightly point out, must carefully manage every pound. We would appreciate the chance to investigate these issues thoroughly.
Please contact our customer service team to discuss this further.
Regards,
The NWCE Team
This company looks after 143 of our restaurants nationally. They are a breath of fresh air compared to others in the industry. Great service, very efficient, informative, cost effective and professional.
Reply from NWCE Foodservice Equipment
We're thrilled to hear about your positive experience, especially managing such a large national estate. Supporting our clients efficiently and professionally is at the heart of what we do, and we're proud to stand out in the industry.
Cheers,
The NWCE Team
not recommended. so unprofessional, staff are not welling to do anything. they keep sending invoices for jobs they haven't attended to. time means nothing to them, what a waste of time.
Reply from NWCE Foodservice Equipment
We're deeply sorry to hear about your negative experience. This is completely unacceptable and does not reflect the standards we set for ourselves. We take your feedback seriously and would welcome the opportunity to understand exactly what went wrong.
We'd appreciate the chance to investigate these concerns and make things right.
Regards,
The NWCE Team
Honestly one of the best companies I have dealt with. As a facilities manager we need great support from catering and refrigeration contractors and in my 30 off years of experience these are the best
Reply from NWCE Foodservice Equipment
What a fantastic compliment - thank you! With 30 years in facilities management, your endorsement means a great deal to us. We're proud to have consistently delivered the high-quality support you need and appreciate that we've stood out in your extensive professional experience.
Cheers,
The NWCE Team
Called out over the weekend when no one else would attend, engineer arrived within the hour, had the part on his van, fixed the oven and had us up and running, brilliant service thank you
Reply from NWCE Foodservice Equipment
We're always on call when you need us most. Our engineers understand how critical it is to get your equipment back up and running, especially during busy periods. We're glad we could help you quickly and efficiently, with the right part and the right expertise.
Cheers,
The NWCE Team
Had to call NWCE a couple of months ago because the ignition system on my mobile pizza oven had broken. It was just a simple fix, the cable connecter to the electrode had become detached.
The engineer that came was a very nice man, but he didn't have the fixings available on his van to do a direct swap of components and reattach the wire, so he used an alternative method that didn't work. He then stated the electrode was broken. The oven was only 3 months old at this point, so highly unlikely.
NWCE emailed me a month later saying they couldn't reach the manufacturer to get the fixings required to repair the oven. So I just called up the manufacturer myself, got through straight away and arranged a repair directly with them over the phone.
It turns out the repair job was poor, and the electrode works. So effectively NWCE did nothing to fix the oven, diagnosed the problem wrongly and ended up costing me more money travelling down to see the manufacturer. The makers were really surprised he didn't have to the parts needed for the repair on his van as they're so common.
I've contacted NWCE for a refund, they said they'd call me back. They haven't. They've now stopped replying to my emails (three so far, over a three week period) asking for a refund, so I'm going to my bank to see if I can try and get the money back that way.
I imagine they're probably good engineers, but in this instance they didn't get the work done and I've spent twice the money for a simple fix. 2 stars for the fact they're trying hard not to give me my money back....or speak to me.
Update 9th December 2024:
They replied six years later by telling me to contact their customer team. This does nothing to change my experience of the time.
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