NYDJ Reviews 

Reading these reviews has now got me worried. Returned £600 worth of jeans and despite website saying confirmation of receipt at warehouse within a week, it’s now over 3 weeks and nothing. They have removed their customer service number and ask you to email them, no response to emails. I’ve had great service from them back in 2023/24 but now I’m thinking I’m not going to see my refund. Avoid like the plague if you want to avoid any stress. Thankfully I paid by credit card so I’m off to raise a complaint with them. I’m in the UK and ordered on the UK/EU site.

Update 3 March
A week after I emailed them to complain I received a reply. I had to send my Evri tracking details and confirmation of what I’d returned. A few back and forth emails and then another full week of nothing. I emailed again asking for an update and my refund asap or I would start the charge back process. So today I received confirmation my refund would be in my account within 10 days. No explanation as to what/why the delay was, but without my chasing I’m not sure I would heard from them ever. Interestingly my tracking proves Evri collected the parcel on 26 Jan for delivery back to them but then nothing, it says to contact the seller first more info, so it may have been an Evri issue but I’ll never know.

I returned a £100 pair of jeans, because they were too big and I have not received a refund. They don't answer the Custmer Services phone line, or respond to my many emails.
It's a pity because I like their product but this is not good business practice.

I would give this company no stars if I could. It is a famous brand so didn’t read reviews. I returned jeans on 13 January. Emailed them twice and messaged via website and no replies at all!! No refund and am owed nearly £100, just under the threshold to make a credit card claim.

If I could give this company no stars I would.
Quick to take your money and despatch. The sizing is so off so I had to return the items. No update from customer service despite my emails, phone line doesn't work, no response over social media. It's now over a month. Day light robbery - avoid at all costs!!!

Customer Service is appalling. I returned a pair of jeans on 16th Jan and have confirmation from the courier that it was received on 24th Jan. I’ve had no confirmation that the item was received or that the return /refund is being processed. I’ve tried to call but the contact number listed on the website is an incorrect number. I’ve completed the contact form twice and sent two emails but no response. I would say that this seems to be a problem that has occurred in the last few weeks. I contacted their customer service team about another matter on 11th Jan and got a very helpful reply the following day, so I was expecting a better response. I love NYDJ jeans and have used this website multiple times over the last 5 years with no previous issues. I’m sorry to see this go so very wrong.

I echo some of the comments below, they have taken my money and have not dispatched my order. Phone numbers don't work and they have failed to respond to multiple methods of emails and contact. I will now have to complain to my Mastercard company in order to get my money back.

Appalling customer service. Returned two pairs of jeans at the end of December 2025 a month later still no refund. Phone numbers for Uk and Netherlands are unobtainable and now no reply to e mails either. Great product but my advice is DO NOT order directly from the company in case you need a refund. I will NEVER buy from them again.

Returned jeans on the 1st January. Parcel not arrived at NYDJ so I now have a further 10 working days wait while they investigate. A 5 week wait to see if I get refunded? Only wish I read reviews before I ordered, I won’t be shopping with them again it’s appalling service.

I wish I had seen these reviews before I made the purchase of one pair of jeans. Over two weeks have passed with no item received. They have responded to my email queries saying that they will supply me with a tracking number. They claim the item is dispatched. Days later still no tracking number supplied.
Either they are a shambolic company or it is some form of scam.
They should be avoided as it is likely that an unacceptable amount of customers will experience a problem.
There are two sites. One I noted had customer reviews which I felt were not genuine.

An update on NYDJ
I used the USA website. Both the Netherlands and USA have serious problems with treatment of customers.
I never received the jeans, numerous excuses.
A month has passed and I emailed them.
They claimed the jeans were stuck in transit, this worked in my favour!
I told them I required a refund as is my legal right after 30 days.
They still tried to offer a replacement or a store credit.
I stuck to my rights and repeated my request. They sent a reply within in 10 mins saying they were processing a refund.
PayPal have informed me that the refund should be with me by Feb 5th.
There has to be a cash flow problem or just dishonest practice with this company.
I shall be very careful in the future when I shop online.

Ordered 2 items - one was fine, the other too small, despite being the same size. I posted the items back using their pre-paid shipping label on 12 December. I received no correspondance from NYDJ, so chased up on 2 Jan (understanding the Christmas period can be busy). The customer service rep requested details of the item (despite having provided my order number) along with proof of postage. It then took several days to be told this had been "passed on" to their "internal team". 9 days after providing the requested information and 30 days after posting the return, I have still received no confirmation that the £120 refund will be processed. A disappointing experience with what I had expected to be a professional company.

Be aware when ordering that you are on the NYDJ UK site! 😂 Like so many others have said in their reviews; it's really easy to end up on the US version. It took nearly a month for my jeans to be delivered, but delivery was free & I had a good price in the black Friday sale. Bloody hell the jeans were worth the wait. They fit to perfection & are gorgeous. Absolutely delighted with them. I hope to be able to treat myself to another pair one day. I got the Marilyn straight legs, black with embroidery. The quality is beautiful & the jeans are flattering & very comfortable. The embroidery is subtle & elevates the jeans into something really special..

can i score a zero. terrible terribleterrible. had to chase and chase to finally get refund and was then charged £8 postage

I returned my jeans over two weeks ago and STILL no refund! I have emailed customer service numerous times. They replied a refund in 14 working days, which is not acceptable, it’s now past this and still no refund

Worn NYDJ jeans for years but the latest pair is very disappointing. Fabric is inferior, feels cheap, is too stretchy and has no "body". Previous pairs had 98% cotton & 2% elastane, this pair has 91% cotton, 2% elastane and 7% "elastomultiester" whatever that is. NYDJ used to be "proudly made in the USA". Since they started to outsource manufacturing to other countries the quality and fit have plummetted. Sadly this has all the signs of a good business sold to investment companies who prioritise short-term profit over quality and attention to customer service. Can't see it being around much longer given the quality issue and the shockingly poor customer interface referred to in so many reviews. Returning mine - luckily I purchased through QVC so not anticipating problems.

Used to buy from this company all the time, not now. They tell me on the uk site the size ordered is uk size NOT, ordered 16 got 20 😡😡😡
Another order payment was taken and no goods arrived, complained numerous times and eventually got a refund.
USELESS

I absolutely love my new NYDJ jeans! They make me look slimmer while still being incredibly comfortable - such a rare combination. The fit is flattering and the fabric feels great all day long. Ordering through the website was super easy, and delivery was smooth and quick. I'll definitely be buying more!

The company makes it very difficult to return items that are not convenient for the customer.
No return slips can be printed for my returns and the company instructs to return items far from my home. If this company wants my business again make it easy on your customers. I have a FedEx down the street but the company makes me travel mikes from my home.
Ordering online should not be hard to do.

I needed to return a couple of items to this Company I heard nothing from them so sent an email on the 20th August asking if they had an issue with my return. I received a reply asking me to list the items (which was weird as I had supplied my Order Number) together with proof of postage. I gave them the details and wasn't sure via whom they were sent back so asked them to let me know. They told me it was EVRI, I found an email giving the return date of 4th August which said 'Thanks for dropping off your Martens Fashion Group parcel', the rest of the email hadn't downloaded onto my server. I forwarded this to them, together with details of my order which they had asked for again! They sent another email saying this was not proof of postage. My next move was to visit the drop-off shop to try and get another copy. Before I did this I suddenly got a refund acknowledgement on 30th August.

Having seen other reviews here it seems that they need to sort out their refund/returns policy, maybe use a different method. I frequently order online and this is the only time I have had any kind of issue, the order was for £149.94 so not an insignificant amount of money, it should not take 4 emails and 26 days to get a refund.

Do NOT purchase - return and refund policy is a total disgrace and the fit of the jeans is just appaling!

I have mixed feelings about this company.
I usually love the product and I have spent much money on many orders.
They arrive quickly via Royal Mail. True money taken quickly.
I have had the misfortune to return two items separately.
They use Evri for returns.
Their returns policy, so they say is to notify of refund up to 14 days after they receive it.

I returned my latest item on 22july 2025
Evri delivered it to NYDJ UK on 30th July 2025.
Today is day 15 and no notification let alone a refund.

It puts me off ordering again.

Standard generic perfunctory replies on email.
JUST GIVE ME MY REFUND.