After numerous frustrating and unsuccessful visits to 02 stores to try and sort an issue with our account, we finally met Jasmine at the Birmingham store. Jasmine went above and beyond in every way to... See more
Company replied
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See what reviewers are saying
Jasmine was very helpful, I came in as my sim had stopped working. After speaking with her I found out my account was closed down by the fraud team since I had gone abroad. I was not notified by anyon... See more
I was having an absolute nightmare with logging into my o2 app. It was just never letting me go on to the next step. Heena was helping me and after some time we managed to successfully log in and I am... See more
Company replied
I have been complaining about my app not working for months. Now I see staff at O2 have found the time to get AI bots to write good reviews for themselfs. Show their pure lack of respect and intellige... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
24 New Street, B2 4RQ, Birmingham, England, United Kingdom
- 0121 643 3390
4.9
Excellent
260 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service from all the staff…
Excellent service from all the staff they were really helpful and got me a really good deal on my WiFi and phone after helping me with the issues on my account
15 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a review Patsy.
We're so glad to hear that you're enjoying our services and you got a good deal. You can contact us on any of the below contact methods if you need anything.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vxbCfI
Facebook: https://bit.ly/4vCX1PT
Very helpful and friendly
Very helpful and friendly, thanks for listening and sorting out my issues
15 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Ne and thank you for taking the time to leave us a review and we're pleased one of our agents were able to sort your issue out. If you need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ymoA2z
Facebook: https://bit.ly/4aXbkY1
Satisfactory
15 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi David and thank you for taking the time to leave us a review. If you need our help with anything, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vBcMqH
Facebook: https://bit.ly/4w0A8XD
Jasmone was very helpful
Jasmine was very helpful, positive experience and my bill issue is resolved
14 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Bernard and thank you for taking the time to leave us a review and we're pleased Jasmone was able to help sort out your billing issue. If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gAJBA9
Facebook: https://bit.ly/4fc1ouZ
Jasmine was really helpful with setting…
Jasmine was really helpful with setting my phone up
14 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hey Beverley! Thanks for leaving a review. It's lovely to hear that Jasmine was so helpful in getting your phone set up. Providing friendly and knowledgeable support is what we aim for, and it's great to know she made the process smooth and easy for you.
Jasmine was really helpful and excellent
Jasmine was really helpful and excellent
14 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Nigel - It's lovely to hear about the service you have had in store, and in particular from Jasmine. We'll make sure we pass this on.
You know where we are if you need anything else 💙
good service staff are very helpful
13 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Petrona,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that you received good service and found our staff to be very helpful. Providing friendly, knowledgeable and supportive assistance is what we strive for, so it's great to know that you had a positive experience with us.
Feedback like yours means a lot to our teams and helps us recognise the excellent service our colleagues provide every day.
Thank you again for your review and for choosing O2!
Really helpful I had to get my pay as…
Really helpful I had to get my pay as you go number transferred to contract and jasmine got it sorted very quickly
13 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Mawada, thank you for leaving us a review.
We're glad that Jasmine was able to provide a great service and help get your number moved from pay as you go to a contract.
If you do need any further help then please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4yfxgYo
Facebook: https://bit.ly/4biDHQA
Fast service and jasmine was really…
Fast service and jasmine was really helpful
11 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Amijah,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that you received fast service and that Jasmine was so helpful. Providing friendly, efficient support is what we strive for, and it's great to know that Jasmine made such a positive impression during your experience.
We'll be sure to pass your kind feedback on to Jasmine and the team. Recognition like this means a lot and helps us celebrate colleagues who go above and beyond for our customers.
Thanks again for your review and for choosing O2!
Helpful service from jasmine
11 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Thank you for taking the time to leave us a 5-star review! ⭐ We're delighted to hear that Jasmine provided you with such helpful service. I'll be sure to pass on your kind feedback to her. We really appreciate your support and look forward to helping you again in the future 💙
Helpful and confident advice
11 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Teresa,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that you received helpful and confident advice. Providing clear, knowledgeable guidance is something we strive for, so it's great to know that your experience left such a positive impression.
Feedback like yours means a lot to our teams and helps us recognise the excellent service our colleagues provide every day.
Thank you again for your review and for choosing O2!
Jasmine was great very professional…
Jasmine was great very professional with her service
10 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Mohammed, thanks for taking the time to leave a review.
We're really pleased to hear you received a great service from Jasmine 🙂
If you do need any further help in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4yg3iDI
Facebook: https://bit.ly/4eWIfOP
Reply from O2 - Birmingham New Street
Hi Safiya,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that you received professional service from Jasmine. Providing knowledgeable, friendly and efficient support is what we strive for, so it's wonderful to know that Jasmine delivered such a positive experience.
We'll be sure to pass your kind feedback on to Jasmine. Recognition like this means a lot to our colleagues and helps us celebrate the excellent service they provide every day.
Thank you again for your review and for choosing O2!
Service was really speedy and…
Service was really speedy and professional
10 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Solabomi, thanks for your review.
We're really glad that you're enjoying our services. We appreciate you letting us know.
If you do need any help going forward please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vsAaX8
Facebook: https://bit.ly/4vtenib
Heena has been very determined and…
Heena has been very determined and wanted a positive outcome for myself. I was grateful for her patience and support.
10 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Cynthia, thank you for taking the time to leave a review.
We're really pleased that you had such a positive experience with Helena.
We hope you continue to enjoy your services however if you do need anything further please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ybZxiw
Facebook: https://bit.ly/4vWO4Sv
Was really easy and I am so happy the i…
Was really easy and I am so happy the i was done within some few minutes
10 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that the process was easy and that everything was completed within just a few minutes. Providing a quick, simple and hassle-free experience is exactly what we strive for, so it's great to know we delivered that for you.
Thanks again for your feedback and for choosing O2. We look forward to continuing to support you in the future.
Great staff and quick service
10 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi, thank you for taking the time to leave a review. We're delighted to hear that you received great service from the team and that everything was handled quickly and efficiently.
If you do need anything further, we'd be happy to help. Please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RubcbZ
Facebook: https://bit.ly/4aHyHVA
Great service from heena.
10 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Mansour, thank you for taking the time to leave us a review. We're delighted to hear that Heena provided you with great service 🙂 If you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/44TbrjR
Reply from O2 - Birmingham New Street
Hi Hafidh,,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4h5Rs8U
📘 Facebook: https://bit.ly/4paAok2
Heena was great and really helped me.
9 July 2026
Unprompted review
Reply from O2 - Birmingham New Street
Hi Louis,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3Tr4WlO
📘 Facebook: https://bit.ly/4vnoDbK
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