We came in looking for advice on getting a new iPhone we were advised on yhr the best deals, we ended up moving over to o2 from a different company on several devices. We were supported by mason who w... See more
Company replied
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I have recently changed from an android to an iPhone 17 pro max Fabulous phone but it takes a while to understand how to navigate around at first I am absolutely astounded at the qua... See more
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Nadia was friendly and helpful. She sorted a refund and Bolt on for me. We discussed a new tariff and she explained that the one I was already on would work better for me.
Company replied
Went to O2 in Meadowhall this evening after a suspected fraudulent activity in my phone. I was very stressed and upset. On entering the shop the lady listened while I explained and she took me straig... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
59 High Street, S9 1EN, Sheffield, Meadowhall, United Kingdom
- 0114 553 0598
4.7
Excellent
36 reviews
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We came in looking for advice on…
We came in looking for advice on getting a new iPhone we were advised on yhr the best deals, we ended up moving over to o2 from a different company on several devices. We were supported by mason who was very helpful! Thank you
19 August 2026
Unprompted review
Reply from O2 - Meadowhall
Hi Charlotte, It's lovely to hear that Mason was able to provide helpful advice and guide you through the options available. It's wonderful to know that, after discussing the best deals for your needs, you felt confident making the switch to O2 across multiple devices.
Providing clear, friendly support throughout the process is exactly what we aim for, and we're pleased that Mason made the experience such a positive one. We'll be sure to pass on your kind feedback to him.
I have recently been widowed and needed…
I have recently been widowed and needed to take out three contract Sims which should have been easy but it was the opposite we kept hitting road blocks at every turn we had the good fortune to be dealing with a sales advisor called Jamie leigh the service we received from her was absolutely outstanding the care compassion and empathy given to me my children and our situation was amazing Jamie Leigh had to deal with different people in different departments and did it in a professional way with our best interest at heart it had taken three weeks for us to get our sims sorted and through out all that and some bad and upsetting decisions by other departments Jamie Leigh had kept me up to date and advised me what to do this young lady has gone above and beyond and should be recognised as an outstanding member of the team and an amazing advocate for o2 because if it had not been for her and her amazing service I would have gone elsewhere and I have been a customer of o2 for 20 years 😊
19 August 2026
Unprompted review
Reply from O2 - Meadowhall
Hi Tracy, thank you so much for taking the time to share your experience with us. Firstly, please accept our sincere condolences for your loss, we are sorry to hear about the difficult circumstances you and your family have been facing. We're pleased that Jamie was able to help you with your SIMs, with her care and dedication making a positive difference during what has been an extremely challenging time. We appreciate that the process was not as straightforward as it should have been, and we are sorry for the frustration and delays you experienced along the way. However, it is fantastic to hear that Jamie's support and commitment helped restore your confidence in O2. We'll pass this on and thank you again for your feedback and recognising Jamie's service.
O2 is a nice place it really helps us…fix our phones
O2 is a nice place it really helps us and the staff is really nice and poliet and Nadia
17 August 2026
Unprompted review
Reply from O2 - Meadowhall
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that you've had a positive experience with O2 and found our staff to be nice and polite. Providing friendly, helpful, and professional service is what we strive for, so it's wonderful to know that we've been able to help and make a positive impression.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their efforts are appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4zpvKUa
📘 Facebook: https://bit.ly/4zDSakO
Thank you for choosing O2.
Mason 10/10…
Mason sorted everything I needed should have gone straight into store when I was defrauded initially
12 August 2026
Unprompted review
Reply from O2 - Meadowhall
Hi Craig and thank you for your feedback. We're pleased to hear Mason was able to get everything sorted for you, and we'll be sure to pass this on to make his day. Thanks for taking the time to share your experience with us, and we're glad our store team could help following what must have been a frustrating experience.
Staff was really helpful
11 August 2026
Unprompted review
Reply from O2 - Meadowhall
Hi Rowan,
Thank you for taking the time to leave a review.
We're delighted to hear that the staff were really helpful. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4g2xUA9
📘 Facebook: https://bit.ly/45n9cWu
Thank you for choosing O2.
I have recently changed from an android…
I have recently changed from an android to an iPhone 17 pro max
Fabulous phone but it takes a while to understand how to navigate around at first
I am absolutely astounded at the quality of customer care I received on three occasions at 02 Meadowhall
Julian has superb people skills is so knowledgeable concise and patient !!!
He is a real asset to O2 I think he deserves to be recognised for that
His skill set is well above the benchmark
After a serious head and facial injury I do have problems with my memory
At no point did Julian show any lack of compassion and care as many do
He makes things understood without making one feel foolish
The whole environment is fabulous at O2 Meadowhall and certainly well organised
I highly recommend paying the shop a visit it’s so worth it
On another occasion I spent time with Mason who is fabulous too
Excellent customer service skills ,really quite charming and awesome at his job
I really hope both guys are rewarded well by the company they work for as they truly deserve that
Every success to you both
30 July 2026
Unprompted review
Reply from O2 - Meadowhall
Hi Leslee,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experiences at our Meadowhall store. It's fantastic to know that Julian provided such outstanding support as you made the transition from Android to your new iPhone 17 Pro Max. We understand that switching operating systems can take some getting used to, so it's wonderful to hear that Julian's knowledge, patience, and clear communication helped make the process easier for you.
We're especially pleased to hear how compassionate and understanding Julian was, taking the time to explain things without ever making you feel uncomfortable or rushed. Providing support with kindness, empathy, and professionalism is exactly what we strive for, and it's fantastic to know that he made such a positive impact.
It's also lovely to hear your kind words about Mason. We're delighted that he also provided excellent service and left such a positive impression with his helpfulness, professionalism, and customer care.
We'll be sure to pass your feedback on to both Julian and Mason, as we're sure they'll be delighted to hear how much their support was appreciated. It's wonderful to know that they helped make your visits to Meadowhall such positive experiences.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fSnlkq
📘 Facebook: https://bit.ly/4zcN92l
Thank you for choosing O2.
Jamie Leighton solved my problem very…
Jamie Leigh solved my problem very quickly and efficiently
11 August 2026
Unprompted review
Reply from O2 - Meadowhall
Hi Nick,
Thank you for taking the time to leave a review.
We're delighted to hear that Jamie Leigh was able to solve your problem quickly and efficiently. We know how important it is to get issues resolved without delay, so it's wonderful to know that Jamie Leigh was able to provide the support you needed and make your experience a positive one.
Providing friendly, knowledgeable, and effective service is what we strive for, and we'll be sure to pass your kind feedback on to Jamie Leigh. They'll be delighted to hear that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RKf9cT
📘 Facebook: https://bit.ly/4qdn5jl
Thank you for choosing O2.
Excellent service by Mr Hamza ali
Excellent service by Mr Hamza ali
He was friendly, provided all the time that we needed to understand.
He changed our package to a better one and the plan price was reduced too.
We were very happy with his services. Thank you
3 August 2026
Unprompted review
Reply from O2 - Meadowhall
Hi Saba,
Thank you for taking the time to leave a review.
We're delighted to hear that Hamza provided such excellent service. It's wonderful to know that he was friendly, took the time to explain everything clearly, and ensured you fully understood the options available to you.
We're especially pleased to hear that he was able to help you move to a better package while also reducing your monthly plan cost. Providing honest, knowledgeable, and customer-focused support is what we strive for, so it's fantastic to know that Hamza was able to deliver such a positive experience.
We'll be sure to pass your kind feedback on to Hamza, who will be delighted to hear how much his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hLoT0O
📘 Facebook: https://bit.ly/4hSqBxo
Thank you for choosing O2.
Really helpfull staff at O2 regarding mis sold item by virgin media thanks to Mason for sorting it out
Really helpfull staff
31 July 2026
Unprompted review
Reply from O2 - Meadowhall
Hi and thank you for your review. We're pleased to hear that our team was able to help resolve the issue, and that Mason provided such helpful support throughout. I'll be sure to pass this on to make their day and thanks for the time to share your experience with us.
Mark at O2 Meadowhall was excellent
Mark at O2 Meadowhall was excellent. So helpful. Thanks very much, Mark!
28 July 2026
Unprompted review
Reply from O2 - Meadowhall
Hi Brendan,
Thank you for taking the time to leave a review.
We're delighted to hear that Mark at our Meadowhall store provided such excellent service. It's wonderful to know that he was so helpful and made such a positive impression during your visit.
Providing friendly, knowledgeable, and effective support is what we strive for, so we'll be sure to pass your kind feedback on to Mark. He'll be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hB7zvt
📘 Facebook: https://bit.ly/4h1ZOyA
Thank you for choosing O2.
Mason gave excellent customer service
Mason gave excellent customer service
25 July 2026
Unprompted review
Reply from O2 - Meadowhall
Thank you for your feedback Samantha and happy to hear that you received excellent customer service. We truly appreciate you taking the time to share your comments and thanks for choosing O2.
customer service was amazing wonderful…
customer service was amazing wonderful salesman he was a great help needs a raise immediately served by jack!
24 July 2026
Unprompted review
Reply from O2 - Meadowhall
Thank you for your feedback Liam and happy hear that Jack was able to help you with your query, and he made such a positive impression. We appreciate you taking the time to share your experience and thank you for choosing O2.
Helpful staff
Nadia was very approachable and helpful. Although she couldn’t resolve the issue in the end, she raised a ticket and promised to follow it up.
22 July 2026
Unprompted review
Reply from O2 - Meadowhall
Hi, thank you for taking the time to leave a review. We're delighted to hear that Nadia was approachable and helpful during your visit. While we're sorry the issue couldn't be resolved straight away, it's great to know that Nadia took ownership of the situation by raising a ticket and arranging to follow it up. We'll be sure to pass on your kind feedback to her.
Reply from O2 - Meadowhall
Hello Hilary and thanks for taking the time to leave a review here on Trustpilot.
Thank you for taking the time to leave us a review.
We're so glad to hear that you had such a pleasant experience, when speaking to our team. We're sure that we'll continue to be happy with the services that we offer, however if you do need our help with anything, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4puRZ6o
Facebook: https://bit.ly/4yuw9UP
Massive thanks to Julian whos fast
Massive thanks to Julian whos fast, proffesional and efficent help was really appreciated this morning. Hes a credit to your company.
19 July 2026
Unprompted review
Reply from O2 - Meadowhall
Thank you for your lovely review Sally and we're pleased to hear that Julian's fast and professional assistance made such a positive difference to your morning. We'll make sure Julian receives your feedback and thanks for taking the time to let us know.
Mason has been been fantastic is store…
Mason has been been fantastic is store very happy with overall
10 July 2026
Unprompted review
Reply from O2 - Meadowhall
Hi Awais, thanks so much for your wonderful feedback! We're thrilled to hear that Mason was so helpful and made your experience a great one 🙂 Thanks again for taking the time to leave a review.
I came in with an issue with my service…
I came in with an issue with my service and the Jamie sorted it out despite the store having issues with the system. She remained professional and resolved my issues swiftly. Thank!
1 July 2026
Unprompted review
Reply from O2 - Meadowhall
Hiya Nat,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3RqCKis
📘 Facebook: https://bit.ly/4faijy0
Had a very good recent experience…
Had a very good recent experience instore. One of the staff members named JamieLeigh was very kind, helpful and approachable. She was able to help me and got everything sorted swiftly.
7 July 2026
Unprompted review
Reply from O2 - Meadowhall
Hi CR,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4pfag7U
📘 Facebook: https://bit.ly/4pclASf
Jamie Leigh’s dealing of my scammed…
Jamie Leigh’s dealing of my scammed account was very professional. She kept me informed all the way through and got my sim reactivated with in the hour..
7 July 2026
Unprompted review
Reply from O2 - Meadowhall
Hi Matthew,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4fakT7p
📘 Facebook: https://bit.ly/44WXO36
Nadia was Absolutely brilliant
Nadia was Absolutely brilliant, helped me with sorting out another SIM card as mine wouldn’t work anymore as it was around 10 years old and I never renewed it a few years back when virgin / O2 sent emails saying to renew it.
Was quickly done and Nadia was very knowledgeable.
1 July 2026
Unprompted review
Reply from O2 - Meadowhall
Thanks for your review! It is great to hear about the level of service you have received from Nadia in store.
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