Claudia & Harry were so helpful and efficient changing our pay as you go sim plan to an eSIM with a contract, saving us money along the way and giving us a better deal. Claudia also transferred all o... See more
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Good morning Manager , i would like to appreciate one of your staff Tim who helped me last week.I was really pleased with his job and the help of getting a new phone, i was really stressed and he took... See more
Company replied
Been served by Claudia ,she was absolutely brilliant went above and beyond to fix my issue ,couldn't thank her more 🙏.From the moment I've arrived she made me feel welcomed any questions were answere... See more
Company replied
I am extremely disappointed with my experience with O2 after being a loyal customer for several years. Over time, the network service in my area deteriorated significantly, causing me conside... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Silbury Boulevard 63, MK9 3AG, Milton Keynes, England, United Kingdom
- 01908 694929
4.8
Excellent
59 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I recently bought an iPhone 16
I recently bought an iPhone 16. Blessing served me and she was very patient, helpful and polite. Thank you Blessing!
5 June 2026
Unprompted review
Reply from O2 - Milton Keynes
Hi Wayne,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Blessing provided such a positive experience when you purchased your new iPhone 16. It's wonderful to know that she was patient, helpful and polite throughout the process, helping to make your upgrade a smooth and enjoyable one.
We'll be sure to pass your kind feedback on to Blessing. Recognition like this means a lot to our colleagues and helps us celebrate the excellent service they provide every day.
Thank you again for your review, and we hope you enjoy your new iPhone 16!
Seb has been an absolute star and…
Seb has been an absolute star and helped me sort my phone out for hours and was very patient with me and helpful.
13 July 2026
Unprompted review
Reply from O2 - Milton Keynes
Hi Ravinder,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Seb provided such fantastic support and helped you sort out your phone. We understand that some issues can take time to resolve, so it's wonderful to know that Seb was patient, helpful and dedicated to making sure you received the assistance you needed.
We'll be sure to pass your kind feedback on to Seb. Recognition like this means a lot to our colleagues and helps us celebrate those who go the extra mile for our customers.
Thank you again for your review and for choosing O2!
Great service from Seb today
Great service from Seb today !
Solved the issue !
Thanks!
13 July 2026
Unprompted review
Reply from O2 - Milton Keynes
Hi Margaret, thanks for leaving us a review.
We're glad to hear that Seb was able to resolve the issue and provide great service throughout the experience.
If you do need anything else, we'd be happy to help. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4waLdW7
Facebook: https://bit.ly/4f7AbcU
Loyal Customer Let Down by Poor Service and Unexpected Charges
I am extremely disappointed with my experience with O2 after being a loyal customer for several years.
Over time, the network service in my area deteriorated significantly, causing me considerable inconvenience. There were numerous occasions when people were unable to reach me during urgent business and personal matters. I raised this issue with O2 multiple times over an extended period, but unfortunately, the problem was never resolved.
As a result, I decided to switch to another provider. I contacted O2 beforehand and was assured that porting my number would not be a problem. The port was processed successfully, and I even received a refund from O2. However, I was later surprised to receive a bill for £258, which O2 stated was an early termination charge.
When I contacted customer services to query this, I was even more disappointed to learn that previous conversations—including several calls made by both my wife and me regarding this matter—could not be found because they had apparently not been recorded on their system. This made it extremely difficult to resolve the dispute.
Based on my experience, I have lost confidence in O2’s customer service and complaint-handling process. I regret choosing O2 and would not personally recommend their services. If you are considering joining O2, I would encourage you to carefully review the terms of your contract and keep your own records of any conversations with customer support.
12 July 2026
Unprompted review
Reply from O2 - Milton Keynes
Hi Desmond, thank you for taking the time to leave a review and for your comments.
We're sorry to hear that your experience has left you feeling disappointed, particularly after being a loyal customer for several years.
We understand how frustrating it must have been to experience ongoing network issues and feel that the impact on both your personal and business communications was not resolved despite raising your concerns on multiple occasions. Reliable service is something our customers rightly expect, so we're sorry to hear that this was not your experience.
We're also disappointed to learn of the difficulties you encountered during the process of leaving O2, including the concerns you've raised regarding the charges applied to your account and the information available from previous conversations.
We would love to be able to put things right for you, so if you do still need us to look into your account please to reach out to our teams on social media and they will be more than happy to help.
X https://bit.ly/4yj4k1B
Facebook: https://bit.ly/4ymq7Wo
Helpful & efficient
Claudia & Harry were so helpful and efficient changing our pay as you go sim plan to an eSIM with a contract, saving us money along the way and giving us a better deal. Claudia also transferred all our info from our old phones to the new ones even though we had not purchased the phones from them.
We received great customer service and definitely recommend them.
9 July 2026
Unprompted review
Reply from O2 - Milton Keynes
Hi, thank you for taking the time to leave such a lovely review.
We're pleased to hear that Claudia and Harry provided such helpful and efficient service during the whole process 🙂
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44oU2iP
Facebook: https://bit.ly/4byUNtu
O2 got great team i was served by zahva…
O2 got great team i was served by zahva verry helpful 😊
10 July 2026
Unprompted review
Reply from O2 - Milton Keynes
Hi Allan, thank you for taking the time to leave a review. We're really glad to hear that you had a great experience with the team and that Zahva was very helpful during your visit 🙂
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4pk0zoQ
Facebook: https://bit.ly/4pb8hBg
Good morning Manager
Good morning Manager , i would like to appreciate one of your staff Tim who helped me last week.I was really pleased with his job and the help of getting a new phone, i was really stressed and he took his time to listen to my problems, Tim was really calm, helpful and solved all my problems i am now enjoying my new phone with no issues. Thank you Tim for making it happem, you really have a good team over there.
9 July 2026
Unprompted review
Reply from O2 - Milton Keynes
Hi Alice,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4yeKvsq
📘 Facebook: https://bit.ly/4pcllGP
Seb and Jay were really good!
8 July 2026
Unprompted review
Reply from O2 - Milton Keynes
Hi Jack,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3SWGfxs
📘 Facebook: https://bit.ly/4vUyKpg
Seb helped us out alot with swapping numbers to one ema
Seb helped us out alot with swapping our numbers to one plan
5 July 2026
Unprompted review
Reply from O2 - Milton Keynes
Hi Nate,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3RoQNoJ
📘 Facebook: https://bit.ly/4pdTC8p
Seb was very helpful in trying to…
Seb was very helpful in trying to resolve an issue
4 July 2026
Unprompted review
Reply from O2 - Milton Keynes
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vjH2Gr
Facebook: https://bit.ly/44a8ACX
I visited O2 in CMK and was served by…
I visited O2 in CMK and was served by Zahra.
She is a very good lister, polite and provided professional service for all my queries and issues.
Thanks
28 June 2026
Unprompted review
Reply from O2 - Milton Keynes
Thanks for your review! It is great to hear about the level of service you have received.
We called in to the O2 store at Milton…
We called in to the O2 store at Milton Keynes an had superb service from Seb . very knowledgeable and friendly.
30 June 2026
Unprompted review
Reply from O2 - Milton Keynes
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wjBE6Y
Facebook: https://bit.ly/3TbsTgP
Great service from Seb today
Great service from Seb today ! He went over and above and solved my query ! Thanks !
29 June 2026
Unprompted review
Reply from O2 - Milton Keynes
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4y5HF9a
Facebook: https://bit.ly/4eETBXI
Claudia was great fabulous customer service
Claudia was great. Had issues with changing my email over but she was very patient and resolved my issue in the end so am very greatful
27 June 2026
Unprompted review
Reply from O2 - Milton Keynes
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4b7T26r
Facebook: https://bit.ly/4wnsGWk
Claudia was AMAZING
Claudia, was absolutely amazing - after almost a month of dealing with O2 via the phone and the app, I ended up attending the Milton Keynes store and Claudia was absolutely amazing! Thank you so much
24 June 2026
Unprompted review
Excellent friendly service
Seb and Leyton were very helpful and friendly in showing me all the contract options for a new phone and made the process seamless.
23 June 2026
Unprompted review
Very quick and helpful Sebastian was…
Very quick and helpful Sebastian was grateful with his service and help
23 June 2026
Unprompted review
They helped me out with a billing iuses…
They helped me out with a billing iuses and got back where should be and found seb very helpful and sorted it all out
Grate services
Thank you
23 June 2026
Unprompted review
Reply from O2 - Milton Keynes
Thanks for the review Suzy, this is great to hear! You know where we are if you need anything else 💙
Semp was amazing great customer…
Semp was amazing great customer services will definitely return to him if I have any problems thank you again for a great experience
22 June 2026
Unprompted review
Reply from O2 - Milton Keynes
Thank you for taking the time to leave us a review.
We're so glad to hear about the service you've had. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4f1gPHr
Facebook: https://bit.ly/4f2xtXf
Very helpful experience
Very helpful experience. I really appreciated the time Victor and Seb spent sorting out my issue.
22 June 2026
Unprompted review
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