SHOCKINGLY POOR!!!!! Can't speak to anyone, when it says it's connecting to an agent, it doesn't. The app has poor usability and simply doesn't work, keeps kicking me back to the home page whenever I... See more
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See what reviewers are saying
What made my experience great? That's easy. Priyanka! Your staff were very helpful, friendly and smiley from the outset. We were introduced to Priyanka and were enchanted. So approachable, knowledgeab... See more
Company replied
Scammers not to be trusted. Customer of over 15 years yet ignored and told no. I will now be seeking compensation
Company replied
Always fantastic and knowledgeable staff regarding their products. A special thank you to Donte who sorted a problem for me with the Samsung watch that I would never have been able to sort out on my... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit L51, Peel Avenue, M17 8BN, Stretford, Trafford Park, United Kingdom
- 0161 747 0076
4.7
Excellent
81 reviews
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Scammers not to be trusted
Scammers not to be trusted. Customer of over 15 years yet ignored and told no. I will now be seeking compensation
7 September 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Nathan,
Thank you for taking the time to leave a review.
We're sorry to hear that you've been left feeling this way. We understand how disappointing it can be when, after more than 15 years as a customer, you feel that your concerns have not been addressed in the way you expected.
We appreciate you taking the time to share your feedback and are disappointed to hear that your experience has affected your confidence in O2.
If you'd like to raise or escalate a complaint, details of our complaints process can be found here:
🔗 https://bit.ly/4cxG2rx
As we're unable to access account-specific details through Trustpilot, we'd encourage you to contact us directly if you'd like your concerns reviewed further:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4yssHcI
📘 Facebook: https://bit.ly/4r3ZgeA
Thank you for your feedback.
Staff member was polite and friendly…
Staff member was polite and friendly despite tech issues with the in store systems. AROUSH
4 September 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi James,
Thank you for taking the time to leave a review.
We're delighted to hear that Aroush was polite and friendly throughout your visit, especially while dealing with technical issues affecting the in-store systems.
Providing professional, helpful, and customer-focused service is what we strive for, so it's wonderful to know that Aroush remained positive and supportive despite the challenges.
We'll be sure to pass your kind feedback on to Aroush, who will be delighted to hear that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3UDZPzw
📘 Facebook: https://bit.ly/4zUC4U5
Thank you for choosing O2.
SHOCKINGLY POOR!!!!
SHOCKINGLY POOR!!!!! Can't speak to anyone, when it says it's connecting to an agent, it doesn't. The app has poor usability and simply doesn't work, keeps kicking me back to the home page whenever I try to do anything. Can't sell my tickets because the app is so utterly rubbish that lost out on several hundreds of pounds. Disgusting service, will not be booking anything at the O2 again due to how poor this app is
25 August 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Daisy, thank you for taking the time to leave a review.
We're sorry to hear about your experience. We understand how frustrating it must be when you're unable to get the support you need and encounter issues with the app. This isn't the experience we want for our customers.
We'd like to help with this. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gDRL9i
Facebook: https://bit.ly/4hWKhR5
Albright did a fantastic job he gave…
Albright did a fantastic job he gave time to listen to my explanation and he soIved my problem in a good way and he his very kind penson.
25 August 2026
Unprompted review
Reply from O2 - Trafford Centre
Thanks for sharing your experience with Albright, Helen. It's so nice to hear that Albright took the time to listen to your concerns and was able to resolve your issue. Providing patient, attentive, and effective support is exactly the kind of service we aim to deliver, so it's wonderful to know he made such a positive impression.
Your kind words about Albright's helpfulness and kindness will mean a lot to him, and we'll be sure to pass on your feedback.
Thank you for taking the time to share your experience and for recognising Albright's excellent service.
Priyanka the truly delightful superstar.
What made my experience great? That's easy. Priyanka! Your staff were very helpful, friendly and smiley from the outset. We were introduced to Priyanka and were enchanted. So approachable, knowledgeable and understanding. Her patience is unlimited, even after we realised that I had forgotten my bank details and had to com back the next day. Only to find my husband had wandered off with my card. Priyanka delighted me with her professionalism and even sold me on adding a tablet to my phone contract. She is a real asset to the company. Albright was the superstar who transfered my phone number for me. Thank you both for makng the experience simple, unhurried and delightful.
20 August 2026
Unprompted review
Reply from O2 - Trafford Centre
Hello Vivien,
Thank you for taking the time to leave such a wonderful review.
We're thrilled to hear that Priyanka made such a positive impression and provided you with a friendly, professional, and enjoyable experience from start to finish. It's fantastic to know that her knowledge, patience, and approachable manner helped make everything feel simple and unhurried, even with the unexpected challenges along the way. We're especially pleased that she was able to help you find the right package and support you with adding a tablet to your account.
We're also delighted to hear your kind recognition of Albright for assisting with transferring your phone number. Both Priyanka and Albright will be pleased to know their efforts made such a difference to your experience.
Thank you again for your lovely feedback. We'll be sure to pass your comments on to both team members. Reviews like yours mean a great deal to us, and we're delighted we could provide the level of service you deserve.
I had issue with my roaming out side…
I had issue with my roaming out side country this gentlemen call albright very plesant and polite he sort it out for me but it did take time and at the end he managed to sort it out brilliant staff.
15 August 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Sadiq, thanks for taking the time to leave your feedback. It'a great to hear that Albright was able to help resolve your roaming issue while you were abroad.
We appreciate that it may have taken some time to get everything sorted, but it's great to know that Albright remained pleasant, polite and committed to finding a solution for you. We'll be sure to share your kind words with him, as we know he'll really appreciate the recognition.
5G and still not signal absolute crap…
5G and still not signal absolute crap service the amount of business I’ve lost due to no signal customers can’t get through is shocking paying for a useless service that doesn’t work!! Avoid avoid avoid ..
15 August 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for your feedback Ste, and we're sorry you're having signal issues. We appreciate the inconvenience this has caused and are disappointed to hear that the service has not met your expectations. We'd like the opportunity to review the coverage and service issues you've experienced and see how we can help. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gkoWyv
Facebook: https://bit.ly/45uEpqQ
Albright is the best customer service.
Albright is the best customer service.
15 August 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for your feedback Kelvin, and we're happy to hear that Albright was able to help you with your query. Thanks for taking the time to share your experience with us and recognising Albright's service.
Albright was Top man
Albright was Top man, legend, amazing and helped out with no issues!
15 August 2026
Unprompted review
Reply from O2 - Trafford Centre
Thanks for the lovely comments Danny. It's fantastic to hear that Albright provided such a great experience. It's wonderful to know he was able to help you without any issues and leave such a positive impression.
We'll be sure to pass on your amazing feedback. Being described as a "top man" and a "legend" is praise that will certainly make Albright's day!
Recently attended o2 Trafford centre…
Recently attended o2 Trafford centre and was greeted by friendly staff and quick service we were seen to by Albright he was very friendly professional and help resolved my issue within 10 minutes - I was really happy with the service.
14 August 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Jennifer, thanks for the 5* review.
We're delighted to hear that you received such friendly and efficient service during your visit to our Trafford Centre store. It's wonderful to know that Albright was welcoming, professional, and able to resolve your issue so quickly.
Providing a positive experience and getting things sorted as smoothly as possible is exactly what we aim for, so we're pleased that Albright's support left such a great impression. We'll be sure to pass on your kind feedback to him.
I was attended to by Priya at the…
I was attended to by Priya at the Trafford Centre store. Priya treated you not just as a customer, but also as someone she was interested in. It was because of her that I made the purchase I did. Priya is a credit to the O2 brand, as is all of the staff there.
3 August 2026
Unprompted review
Reply from O2 - Trafford Centre
Hello Michael,
Thank you for taking the time to leave us a review.
We're so glad to hear that you had such a positive experience with our team at the Trafford Centre store. If you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fUr29g
Facebook: https://bit.ly/4fUr40S
Easily swapped from e sim to physical…
Easily swapped from e sim to physical sim. Donte was great
10 August 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Ches, thanks for the review, and we're pleased to hear that Donte helped switch your eSIM to a physical SIM, and provided a positive experience. We'll be sure to pass this on, and thank you for taking the time to share your experience with us.
Team member Albright was very helpful…
Team member Albright was very helpful and pleasant.
22 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi and thank you for your feedback. We're pleased to hear that Albright was helpful and pleasant and appreciate you taking the time to share your experience with us.
Always fantastic and knowledgeable…
Always fantastic and knowledgeable staff regarding their products.
A special thank you to Donte who sorted a problem for me with the Samsung watch that I would never have been able to sort out on my own.
4 August 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for your feedback Michael and we're pleased to hear that Donte was able to resolve the issue with your Samsung Watch and provide the support you needed. We'll be sure to pass this on to him and thanks for taking the time to share your experience.
Albright was very professional and…
Albright was very professional and friendly. He efficiently figured out our issue and solved it in a timely fashion.
4 August 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that Albright was very professional and friendly. It's wonderful to know that he was able to quickly identify the issue and resolve it efficiently for you.
Providing knowledgeable, approachable, and effective support is what we strive for, so it's fantastic to hear that Albright delivered such a positive experience and got everything sorted in a timely manner.
We'll be sure to pass your kind feedback on to Albright, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4gcA2Xl
📘 Facebook: https://bit.ly/4fR88yW
Thank you for choosing O2.
Very helpful with all questions I had
3 August 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Sykorova,
Thank you for taking the time to leave a review.
We're delighted to hear that you found the support helpful and that all of your questions were answered. Providing friendly, knowledgeable, and informative service is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fQh6MG
📘 Facebook: https://bit.ly/4fOhsTV
Thank you for choosing O2.
Albright & Priyanka were Brian’s today
Albright & Priyanka were Brian’s today, as o2 customer service didn’t help with request.
3 August 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Leanne,
Thank you for taking the time to leave a review.
We're delighted to hear that Albright and Priyanka were able to help you when you needed support. It's wonderful to know that they stepped in and assisted with your request after you had been unable to get the help you were looking for elsewhere.
Providing knowledgeable, proactive, and customer-focused service is what we strive for, so it's fantastic to hear that Albright and Priyanka made such a positive difference to your experience.
We'll be sure to pass your kind feedback on to both Albright and Priyanka, who will be delighted to hear that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wzIq95
📘 Facebook: https://bit.ly/4z29WxU
Thank you for choosing O2.
Reply from O2 - Trafford Centre
Hi Mal,
Thank you for taking the time to leave a review.
We're delighted to hear that you received amazing service from Albright. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that Albright made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to Albright, who will be delighted to hear that his assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pVwImM
📘 Facebook: https://bit.ly/4pQkI5W
Thank you for choosing O2.
Excellent Service
It was excellent Jada & Albright sorted out my phone and everything is well. 10/10.
29 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Jamaul,
Thank you for taking the time to leave a review.
We're delighted to hear that Jada and Albright were able to sort out your phone and get everything working well for you. It's wonderful to know that their support made such a positive difference to your experience.
Providing friendly, knowledgeable, and effective service is what we strive for, so we're thrilled to hear that you'd rate their service 10/10. We'll be sure to pass your kind feedback on to Jada and Albright, who will be delighted to know that their help was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vSAxuh
📘 Facebook: https://bit.ly/4vV7NB6
Thank you for choosing O2.
Albright was an excellent agent to help…
Albright was an excellent agent to help me with my pay as you go problem. He was very patient and got down to the bottom of what was wrong very quickly and efficiently. 10/10 no notes. I would 100% recommend him if you have any issues with your o2 network.
29 July 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Tom,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Albright was able to help with your Pay As You Go query. It's fantastic to know that he was patient, quickly identified the issue, and worked efficiently to get everything resolved for you.
Providing knowledgeable, friendly, and effective support is what we strive for, so it's especially rewarding to hear that Albright delivered a 10/10 experience. We'll be sure to pass your kind feedback on to him, and we're sure he'll be delighted to hear that you'd recommend him to other customers needing assistance.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4blvriZ
📘 Facebook: https://bit.ly/3Ttm8au
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