As advised by the O2 call centre I took my old phone to the local O2 shop to recycle. The sales adviser at O2 said by refund would be received within 5 working days but 2 weeks later I’m still wait... See more
Company replied
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Review summary
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Great service from Amy @02 Lincoln who was very helpful, knowledgeable and approachable. Nothing was too much and appreciated the help when needed.
Company replied
They were very helpful. Easy process to trade in phone. Reason why for 4*s is because it’s been nearly a month and haven’t received the payment from 02
Company replied
PROCEED WITH CAUTION. Sent a phone for recycling on the 1st Feb, they received it on 11th Feb. No further info so phoned customer services on the 25th who told me screen was damaged (it wasn't when... See more
Company replied
Company details
About O2 Recycle
Written by the company
Welcome to the O2 Recycle Trustpilot page
Thanks for taking the time to share your reviews with us. We read every piece of feedback and respond wherever we can. It helps us improve our service and support you when things don’t go to plan.
O2 Recycle makes it easy to trade in the tech you no longer need.
You can sell your phone, tablet, laptop, games console, smartwatch or earbuds in just five simple steps. Choose cash or credit — whatever works best for you.
By recycling your old devices with us, you can unlock a bit of extra money and help cut down on electronic waste. Since launching in 2009, O2 Recycle has processed more than 4 million devices and paid out over £350 million to customers.
A few things that make us different:
- We’re a zero‑landfill service
- We’re open to everyone — not just O2 customers
If you’d like to get started, head to O2recycle.co.uk
Contact info
United Kingdom
- O2Recycle@likewize.com
- www.o2recycle.co.uk
3.7
Average
21k reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service from 02
The ease of the transaction,plus the excellent customer service within the shop .
22 October 2025
Reply from O2 Recycle
We're happy to hear that you found the transaction easy and that you were pleased with the customer service you received in our shop. Thank you for your feedback!
Everything was super easy and brilliant…
Everything was super easy and brilliant service
22 October 2025
Reply from O2 Recycle
We are happy to hear that you found our service easy to use. Thank you for your brilliant feedback; we appreciate it.
Very slow
Send your phone and payment within 3-5 working days........
My phone was delivered to o2 on 07.10.2025
I then received an email on 10.10.2025 to say the offer had been reduced, which was no bother, it said the payment would be made on the 13.10.2025.
On the 15.10.2025 (2 weeks after they had received the phone), I got an email to say payment had been made and it would take 3-5 working days.
It's now the 22.10.2025 and I have just called to chase the payment to be told that it hasn't been processed and I would now have to wait another 3-5 days.
Very disappointing as the originally email stated, send us your phone and you will be paid in 3-5 working days.
22 October 2025
Unprompted review
Reply from O2 Recycle
We appreciate you sharing your experience. We are sorry to hear about the payment delay following the revised offer. We know waiting longer than expected is frustrating. We'll look into this to see how we can improve our processes.
Reply from O2 Recycle
We're happy to hear that our return process and instructions were clear and helpful! We appreciate you taking the time to share your positive experience.
I sold my iPhone 14 Pro to O2 for…
I sold my iPhone 14 Pro to O2 for recycled
I’m still waiting for funds to be paid into my account I received the best excellent quality customer support service
21 October 2025
Reply from O2 Recycle
We appreciate you bringing this to our attention. We're glad you received excellent support. We're sorry you're still waiting for your payment and will look into this.
Didn’t get return package until I rang…
Didn’t get return package until I rang up and am still waiting 4 payments 14 days later
20 October 2025
Reply from O2 Recycle
We regret to hear about the delayed return and payments. We appreciate your patience and we will take on board your feedback
I found it a little disappointing that…
I found it a little disappointing that the process of switching data between my 2 phones did not go smoothly and I had no useable phone for over 2 days. After various conversations with o2 consultants all was sorted and everyone was very helpful. I have discovered since a number of people had a similar experience to mine and think a small remuneration as a way of compensation may be appropriate?
21 October 2025
Reply from O2 Recycle
We regret the data transfer issue and the interruption to your service. We're glad our consultants were helpful in resolving it. We appreciate your feedback and will share it to improve our processes.
Reply from O2 Recycle
We're happy to hear that you consistently receive excellent service at our Swindon store. Thank you for your positive feedback; we appreciate it.
How long and how do I receive my money…
How long and how do I receive my money for retuning my old phone
17 October 2025
Reply from O2 Recycle
We regret that you are unsure about the return process. Please contact our support team for detailed instructions and estimated timelines.
Reply from O2 Recycle
We're happy to hear that everything was explained well and on time. Thank you for your positive feedback; we appreciate it!
Awful
Awful, I was advised in store that it would take 3-5 business days to receive the money for trading in my I phone. Then I was advised over the phone it was 10 business days and still no funds have been returned after this time. Am I ever going to receive my money?
20 October 2025
Reply from O2 Recycle
We regret to hear about the delayed payment for your trade-in. We appreciate you bringing this to our attention. We'll look into the matter to ensure this feedback is taken on board . Thank you.
Reply from O2 Recycle
This is great to hear , thank you
I received an excellent service from…
I received an excellent service from the staff. They were helpful.
18 October 2025
Reply from O2 Recycle
We are happy to hear that our staff provided excellent service and we appreciate you sharing your positive experience with us.
The staff who served me
18 October 2025
Reply from O2 Recycle
Thanks for your lovely 5 star review and for mentioning our hard working team.
Easy transaction!
Easy transaction!
Process is good, I swapped my old phone for a new phone with no problems
18 October 2025
Reply from O2 Recycle
Thanks for trading your old phone with us. Very pleased to hear how easy the process was and that everything went smoothly for you.
Reply from O2 Recycle
We are sorry to hear that your recycle refund hasn't arrived yet. We'll investigate the issue and work to resolve this matter promptly.
Terrible service
We handed over for recycling both our phones 12 days ago and they have still NOT been checked onto system and the money paid! We were advised this would be a 7 day process for payment.
18 October 2025
Reply from O2 Recycle
We're sorry to hear about timescales for your recycled devices. Rest assured the devices arrived at our recycle centre on 18th October and have been processed. Payment will be with you in the next couple of days. Apologies for any unrest caused.
Appalling service from your Stirling…
Appalling service from your Stirling branch from start to finish !! 3weeks after handing phone back still no money in bank !!
17 October 2025
Reply from O2 Recycle
We are very sorry to hear about the poor service in store and regarding the time taken regarding payment. Thank you for your honest feedback.
Awful experience
Awful experience
Upgrade ordered in store who messed up at every stage, first the device was set up for collection at a store in a different city, then when it did arrive it was ordered as a new contract and not a switch up giving me a new number and Bill!
O2 online couldn’t sort it, so another trip to the store and a 2 hour stress session getting it sorted.
17 October 2025
Reply from O2 Recycle
Thank you for sharing your experience with us. We appreciate how frustrating the whole journey must have been and are very sorry to hear that you had to spend so long going back and forth from the store to resolve the issue.
I got an email stating they received my…
I got an email stating they received my old phone and it passed all checks but then my bill was high so I called and they said they hadn’t received the phone so I have over the return reference and they used the excuse because they didn’t receive it until the 6th but my bill coms out on the 16th so it will be passed over to next months bill
6 October 2025
Reply from O2 Recycle
We're sorry to hear about the situation with your trade-in credit and the higher than expected bill. We know it's frustrating when things don't go as expected. We'll look into this and share any feedback internally to improve the process. Thanks for letting us know.
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