Oak Furniture House Reviews 

This company is dreadful. Ordered a mattress in April and have never received it. It is now July. Their urgent response is to e mail twice in a month chasing their supplier!! DO NOT USE

Just to add, if you have problems with and post on a review site expect a personal e mail from the director asking you to change your review. Such a shame their customer service isn’t this attentive in the first place! Maybe they shouldn’t try to play off a more successful company’s name and logo and concentrate on actually delivering what their customers have paid for.

Had issues with overdue delivery of a headboard.
Was able to speak to customer services & had personal call from the Director to apologise & update me of delivery timings. I'm impressed with the attention to detail & proactive approach to resolution.
Headboard is excellent quality and exceeds expectations.

As other reviews state ordered garden furniture advertised in stock with a 3-5 week delivery date. Got to week 5 with no correspondence re delivery date. Called got the we will call you back no call. On third attempt I was asked to email! unable to successfully communicate with anyone I posted my initial review as 1 star. Today I have a useful update. The next business day after posting my review the managing director contacted me and a week later my furniture arrived. The experience I received in the last 2 weeks is five star shame about the initial poor communication about the delays but satisfied in the end.

Ordered a patio set and pergola on 9.5.23. Delivery lead time advertised to be 4 weeks. After several contact attempts with OFH I was informed by email items will be delivered w/c 6.6.23.
Unfortunately, nothing was delivered that week. On 17.6.23 patio set was delivered but not the pergola. After another round of multiple contact attempts with the none-existent customer service I got an email saying pergola will be delivered W/c 19.6.23. Lo and behold, it didn’t happen.
Following multiple unreturned calls to OFH “ customer service” and multiple emails. I got an email saying there is an issue with the pergola but no delivery date was provided.
Being frustrated with the poor communication from OFH I asked for a refund. And guess what, again no reply to emails or return of calls from “customer service” and no refund.
To cut this short, avoid this company. They will take your money, will not deliver goods, will not return calls and will not refund your money.
This company is likely to be run by one person who is impersonating customer service and finance department with fake names.
You will never be able to speak to any of them “people” sending you emails.
When you call, it’s a virtual office and not OFH. It’s just a front.
I’ll get my bank involved now to chargeback the money they owe.
AVOID OFH

Avoid this company at all costs. Ordered garden furniture on 29th May told 3-5 weeks delivery. They asked me to pay a lot more money on top to expedite it I declined and said happy to wait 3 weeks. Order hasn't arrived it's now 5 weeks. No option to track, called several times and they cannot look at order to give update. I've asked for calls back, I've emailed, I've filled out forms and no response. Have now decided to go to trading standards as they took the money 5 weeks ago and it should be charged on dispatch if huge delay like this. Summer will be over by the time this garden furniture has arrived. The woman I spoke to aswell said if I do end up getting somewhere with cancelling there will be a restock fee, I laughed. I will charge a fee for having my money that long and no call back, completely atrocious. Please avoid and shop somewhere that has an actual customer service

I have nothing but praise for Karen and Matthew. I found the sideboard I ordered online at a cheaper price, let them know, no problem, no quibbles , refunded next day! This was accompanied by a friendly e mail. This pattern has continued, communicating at regular intervals without me chasing and keeping me updated to this point on the cusp of delivery. Couriers communicated as promised, item is to be delivered on the day expected. If it is as good a product as the customer service has been I will be delighted.. I am confident it will be.
Well done to you. I wonder if the negative reviews recently was a blip because the last few like mine is so positive.

Placed an order in April. Read countless negative reviews and was genuinely concerned that I’d never get my outdoor furniture on the approx delivery dates that were on their website when ordering. Even left a somewhat neutral feedback worrying I may need to do a chargeback….. that said, the outdoor furniture got delivered last week, all pieces delivered, no damages etc. genuinely happy with this company and happy to recommend. Obviously there was some slight issues surrounding communications but after chasing got there in the end and was then kept updated on my order

Had a problem with a new garden chair, part of a set. I emailed & got a reply back from April who sorted it & arranged delivery of a replacement.
Matthew also replied to a question I had.
Both April & Matthew sorted the problem quickly & efficiently & sent very polite emails.

Fantastic service and a top quality product! Absolutely over the moon!

Absolutely outstanding customer service. I bought some garden furniture several years ago from Oak Furniture House and, recently, had broken a glass table top. Within 48 hours of contacting the company I had not only received an acknowledgement but had taken delivery of the replacement glass. I am very grateful to Oak Furniture House and, indeed, their glass supplier for such prompt and outstanding responses.

Delivery and experience was first class. Product came damaged and the customer service has been exceptional and came up with a satisfactory solution. Would not hesitate to use again. Highly recommended

Great products, customer service and would look to buy from this company again - thank you :)

I have not even received my order yet but I feel compelled to leave a review to stop others making the same mistake…

I ordered a table on the 8th of Feb, I received the confirmation email and then NOTHING for weeks. Their chat system is fine but you’ll likely get fobbed off with the same excuse every time you ask. No response to multiple emails. I then took to asking the courier if they had heard anything to which they promptly informed me they hadn’t but would contact the supplier for me (amazing but why aren’t OFH doing this?).

Further emails to OFH with them simply saying there has been delays and it will be “next week”. They then came back and said the supplier has said it is not even in stock until the 20th of March (why wasn’t your systems aware of this when I placed the order AND why aren’t you actively chasing your supplier)

Nearing on April now and I still haven’t received my table nor do I know when it is arriving. If it’s delayed much further I will be forced to cancel.

What a waste of 2 months, with no dining table, having moved into a new place and am currently without one, this is deeply frustrating.

To summarise, read the reviews, AVOID

Ordered a butchers block trolley for kitchen. Delivery great. Very expensive but the best I could find on the internet. It is super quality, beautifully finished. But.....the wheels were tiny, cheap and not new, they looked awful and rattled over the kitchen floor. They were so out of place with the perfect trolley. So if you are buying one, be prepared to change the wheels.

The dining bench I received was perfect! The delivery slipped over the Christmas period, but Zoe helped in chasing this up. I would definitely reorder again.

I ordered an oak wine rack, the quality and price are excellent, delivery was efficient and I was kept updated along the way, drivers unpacked it and even took packaging away. I'll definitely buy again and will be recommending to friends and family.

Bought a beautiful bed from Oak Furniture & I was so impressed by the customer service I received from a lady called Janet, she was so helpful & friendly. The bed is now assembled & it’s gorgeous!
The delivery company was great aswell.
Thank you Janet I’m loving my new bed 💞

Excellent quality furniture at a good price. Delivered on time too. Unfortunately my dressing table was the wrong colour but once I reported it to Zoe in customer services she arranged for it to be exchanged. She kept me up to date with the progress and checked in with me that everything was now complete. Best customer service I’ve had in a long time !

Good communication from ordering to delivery. Well packaged and protected, Pleasant delivery and on time. Price of bed competitive . Very pleased customer will not hesitate to use and recommend Oak Furniture House.
Thank you

Very good service with this company, Natasha kept us fully informed about delivery and was accurate on timescale, we received delivery on time, delivery agent also very good. Purchased garden furniture at a great price.
I would certainly recommend based on this experience.