Aidan was amazing from day one! Additionally his department were genuinely contactable if he was on a site visit etc. Navigating a devastating loss was made so much easier with Oakleafe. Our ins... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
At Oakleafe Claims, we know that when disaster strikes, it can disrupt more than just your property - it can halt your entire business operation. Whether it's fire, flood, storm, subsidence, or another devastating event, the aftermath can be overwhelming. For business owners, the stakes are even higher, with potential loss of income adding to the stress. That’s where Oakleafe Claims steps in. As the leading loss assessor in the UK, we specialise in managing property damage and business interruption claims, ensuring that both your property and your livelihood are fully protected.
With over 80 years of experience, Oakleafe Claims has built a reputation as a compassionate, knowledgeable, and fiercely dedicated advocate for policyholders. We work exclusively for you, the claimant, not the insurance companies, ensuring that your interests are always at the forefront of our efforts. Winning 'Loss Assessor of the Year' three consecutive years at The British Claim Awards is testament to the company's client-centred approach.
Our team of expert loss assessors are equipped to handle all property damage claims, including residential, commercial, and industrial claims. We manage the entire process on your behalf, from initial assessment to negotiation and final settlement, allowing you to focus on getting your life and business back on track.
Comprehensive Services Tailored to Your Needs
Oakleafe Claims offers a full range of services to make the insurance claim process as smooth and stress-free as possible. Our services include:
At Oakleafe Claims, we know that every claim is unique and treat it as such. Our personalised approach means you receive the dedicated attention and expertise your claim deserves. We take pride in our high success rate and the satisfaction of our clients, many of whom have trusted us through multiple claims over the years.
We believe in transparency, integrity, and relentless pursuit of the best outcomes for our clients. Trust Oakleafe Claims to stand by your side throughout the claims process, fighting to ensure you receive the full compensation you're entitled to. When disaster strikes, you don’t have to face it alone. Let Oakleafe Claims be your guide, advocate, and partner every step of the way.
Start your claim with us today and experience the Oakleafe difference - where expertise meets empathy.
Oakleafe House, 9 Balgores Ln, Gidea Park, RM2 5JS, Romford, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am so grateful for Oakleafe, especially Aaron! My adjusters were trying to throw my claim out for a silly reason, I realised I needed some help and after a bit of research I discovered Oakleafe. They understood my circumstances and were abe to send over Aaron the assessor. He was absolutely fantastic and took charge of the claim. He managed to argue with the insurance company and they managed to accept liability and offer a decent settlement! I am over the moon!

Reply from Oakleafe Group
So happy.
We finally had our claim sorted and can't thank these guys enough.
Brilliant

Reply from Oakleafe Group
Oakleafe Claims have been an absolute pleasure. Their team of skilled professionals are not only knowledgeable but also dedicated to providing top-notch service and support. They took the time to understand our needs and they exceeded our expectations. Exceptional customer care. We cannot recommend Oakleafe Claims highly enough.

Reply from Oakleafe Group
Oakleafe have handled two insurance claims for me, both with very good results. I have recommended them to friends that have also been very happy.
Great people, great service, great outcomes.

Reply from Oakleafe Group
Very quick at replying to my query. Very knowledgeable with great service!

Reply from Oakleafe Group
I cannot thank Oakleafe and in particular - John enough for all their help and support during what was a very stressful situation for my family. We experienced a fire within our family home causing substantial smoke damage and after contacting Oakleafe they assured me they would do all they could to help me with my claim. John was so understanding and generous with his time and I cannot thank him enough for all his kindness, compassion and expertise. I would highly recommend Oakleafe services!

Reply from Oakleafe Group
From the onset of a distressing fire incident at our property, Oakleafe has been nothing short of remarkable in their professionalism and support. It was an incredibly stressful period for us, and honestly, we were at a loss on how to proceed with the claims and recovery process. However, Oakleafe stepped in and effortlessly took control of the situation, guiding us through each step with patience and expertise.
Their team demonstrated outstanding professionalism and an empathetic approach, making what seemed like an insurmountable process manageable and less daunting. They took care of every detail, from paperwork to liaising with the insurance companies, allowing us to focus on getting back on our feet without the added pressure of navigating the claims process.
I cannot express enough gratitude for the support and dedication Oakleafe provided during this time. Their commitment to ensuring our peace of mind and working in our best interest was evident in every interaction. A heartfelt thank you to the entire team at Oakleafe - your support has been invaluable, and we are immensely thankful for everything you've done for us.

Reply from Oakleafe Group
Great company would highly recommend them.

Reply from Oakleafe Group
After severe water damage at our home caused by flooding, a family member recommended Oakleafe Claims to assist with our claim.. I must say that they were very professional and helpful every step of the way and we was very happy with their service.
Highly recommend.
Mr G. Grant

Reply from Oakleafe Group

Reply from Oakleafe Group
Thank you!! What started out as a stressful situation was completely turned around by Oakleaf, can't thank you enough.
Anyone going through the insurance claim process, contact these guys early. Everyone I dealt with was understanding and professional. Highly recommend.

Reply from Oakleafe Group
So professional from start to finish can’t thank them enough for there prompt response 👏👏 would highly recommend

Reply from Oakleafe Group
I would like to thank Oakleaf and in particular Graham for the support and professionalism that he and his team gave us through what has been a difficult journey. These guys are a must if you have to make a claim. A fire in our business on 8th August 2023 nearly ruined us. Do not be fooled that your insurance company will help you. They tried their best not to pay our claim. Graham and his team have saved our livelihoods and our business is better and stronger than it was before. We’ve just received our final payment from the claim and we are really pleased. I would happily recommend them.

Reply from Oakleafe Group
Michael has been amazing and I honestly don't know what I would have done without his help. The insurance companies loss management company made our claim unnecessarily difficult by giving us incorrect information as to what would be replaced from the start. Followed by a settlement that was ridiculous. Some 5 months after we lodged the claim for a serious escape of water we had a site visit from the loss adjuster. Despite serious damage to the house we were told that we wouldn't be relocated as I could use half the kitchen to prepare food in while the other half was stripped back to it skeleton, then swop over for the other half. We have got to have internal walls removed and replaced, half of the entire ground floor removed and the bottom of the stairs repaired. We were told we could live in the bedrooms while the work was being carried out as the lounge would be used as storage for all the items removed from other rooms and all the work could be done for £15000 if we used their builders! Every other builder quoted double and said we would need to decamp while the work was being done, not least because of the possible asbestos and dust, mould spores etc. I was at my wits end when I found Oakleafe, they were fantastic from the start and Michael has sorted everything out for me. It has taken time and it is a year since we opened the claim, but the work to repair my house starts next week, by builders of our choice. I can't thank Michael enough.

Reply from Oakleafe Group
The Insurance claim process was very stressful as I tried to do it alone and failed. The saying horses for courses is true as Oakleaf knew their stuff. I am grratful for Dean especially as he was a true saviour for me and my family. I recommend these guys but get them in early to help and try not do it yourself,

Reply from Oakleafe Group
Anybody looking for help of loss assessor stay away. I have been dealing with these guys for a year. They are always taking weeks to reply or pass your request to loss adjuster. Even the email you send to them to forward to loss adjuster, you would hear after a week that it is not been sent because they are busy. You would employ them thinking that guys would help with claim however they end up creating more hurdle and additional level of bureaucracy for you. At the time of signing 2 gentleman visited my home saying they would be available for help, telling me how knowledgeable they are - now i am being told director does not have time for any talk.
Anyway really bad experience, find someone else who is helpful and has time to assist you.

Reply from Oakleafe Group
Everyone we dealt with were very professional , patient and understanding.Nothing seemed too much bother to them.Would definitely recommend the company.

Reply from Oakleafe Group
Never again will i use a these people. Had a small claim years ago and did it myself no problem, large fire claim this time and all they have done is basicly employ a SURVEYOR to the tender process. Could have done that myself.

Reply from Oakleafe Group
Claim settled after Halifax had refused to pay out. Raj, my consultant, was extremely helpful and reliable and got everything sorted!
Thanks Raj
Claire B

Reply from Oakleafe Group
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.