Oakleafe Group Reviews 

239
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely supportive, knowledgeable, and professional while guiding them carefully through complex insurance claims. People truly appreciate the efficient service, noting that dedicated experts successfully take the stress out of difficult situations and keep everyone fully informed throughout. However, some reviewers were not happy with prolonged delays, pointing out that certain home repair projects remained unfinished for a surprisingly long time. A few other people also felt that communication broke down significantly when trying to reach out to representatives for ongoing assistance with their cases.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, expertise, and supportive... See more

Service

People report positive experiences with service, noting how professionals handle insurance claims efficiently... See more

Claim

Reviewers mention ambiguous feedback about claim, noting both helpful support and frustrating delays. While... See more

Customer service

Customers had positive experiences with customer_service, noting that representatives were informative, easy... See more

Customer communications

Users describe ambiguous interactions with contact. Reviewers report that some representatives were very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aidan was amazing from day one! Additionally his department were genuinely contactable if he was on a site visit etc. Navigating a devastating loss was made so much easier with Oakleafe. Our ins... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant experience. The whole team were friendly, approachable, and genuinely cared about helping us. They took the pressure off completely and explained everything in simple terms. It wa... See more

Company replied

Rated 5 out of 5 stars

Using Oakleafe was the best decision I made for my families unfortunate situation. They took all the stress off my shoulders and handled everything professionally and efficiently for the duration of... See more

Company replied

Rated 5 out of 5 stars

In your lifetime you’re going to have make some kind of insurance claim, household, car whatever… As these processes evolve, companies are keen to make these processes ‘easier’ and where people beco... See more

Company replied


Company details

  1. Loss Adjuster
  2. Commercial Insurance Company
  3. Insurance company
  4. Landlord Insurance Company

About Oakleafe Group

Written by the company

Oakleafe Claims: The UK’s Trusted Insurance Claims Experts

At Oakleafe Claims, we know that when disaster strikes, it can disrupt more than just your property - it can halt your entire business operation. Whether it's fire, flood, storm, subsidence, or another devastating event, the aftermath can be overwhelming. For business owners, the stakes are even higher, with potential loss of income adding to the stress. That’s where Oakleafe Claims steps in. As the leading loss assessor in the UK, we specialise in managing property damage and business interruption claims, ensuring that both your property and your livelihood are fully protected.

Why Choose Oakleafe Claims?

With over 80 years of experience, Oakleafe Claims has built a reputation as a compassionate, knowledgeable, and fiercely dedicated advocate for policyholders. We work exclusively for you, the claimant, not the insurance companies, ensuring that your interests are always at the forefront of our efforts. Winning 'Loss Assessor of the Year' three consecutive years at The British Claim Awards is testament to the company's client-centred approach.

Our team of expert loss assessors are equipped to handle all property damage claims, including residential, commercial, and industrial claims. We manage the entire process on your behalf, from initial assessment to negotiation and final settlement, allowing you to focus on getting your life and business back on track.

Comprehensive Services Tailored to Your Needs

Oakleafe Claims offers a full range of services to make the insurance claim process as smooth and stress-free as possible. Our services include:

  • Damage Assessment: We thoroughly evaluate the damage to your property, ensuring nothing is overlooked.
  • Claim Preparation: Our team meticulously prepares and submits your claim, using our extensive knowledge of insurance policies to maximise your settlement.
  • Negotiation: We negotiate directly with your insurance company, advocating for a fair and just settlement on your behalf.
  • Project Management: If repairs are needed, we oversee the restoration process, working with trusted contractors to ensure your property is restored to its original condition or better.

At Oakleafe Claims, we know that every claim is unique and treat it as such. Our personalised approach means you receive the dedicated attention and expertise your claim deserves. We take pride in our high success rate and the satisfaction of our clients, many of whom have trusted us through multiple claims over the years.

Your Peace of Mind, Our Priority

We believe in transparency, integrity, and relentless pursuit of the best outcomes for our clients. Trust Oakleafe Claims to stand by your side throughout the claims process, fighting to ensure you receive the full compensation you're entitled to. When disaster strikes, you don’t have to face it alone. Let Oakleafe Claims be your guide, advocate, and partner every step of the way.

Start your claim with us today and experience the Oakleafe difference - where expertise meets empathy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

239 reviews

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Replied to 62% of negative reviews

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4.6

All reviews

(239)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

So grateful!

I am so grateful for Oakleafe, especially Aaron! My adjusters were trying to throw my claim out for a silly reason, I realised I needed some help and after a bit of research I discovered Oakleafe. They understood my circumstances and were abe to send over Aaron the assessor. He was absolutely fantastic and took charge of the claim. He managed to argue with the insurance company and they managed to accept liability and offer a decent settlement! I am over the moon!

21 March 2024
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for leaving such positive feedback Nikoleta. We are pleased we were able to help you and will pass on your comments to Aaron and the team.

Rated 5 out of 5 stars

So happy.

So happy.
We finally had our claim sorted and can't thank these guys enough.

Brilliant

20 October 2023
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

We are pleased we were able to help you Sebastian and are grateful for your positive feedback.

Rated 5 out of 5 stars

Oakleafe Claims have been an absolute…

Oakleafe Claims have been an absolute pleasure. Their team of skilled professionals are not only knowledgeable but also dedicated to providing top-notch service and support. They took the time to understand our needs and they exceeded our expectations. Exceptional customer care. We cannot recommend Oakleafe Claims highly enough.

23 January 2024
Unprompted review
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Reply from Oakleafe Group

Thank you for your positive feedback Vicki. We appreciate you taking the time to leave such positive feedback.

Rated 5 out of 5 stars

Great Service from Oakleafe

Oakleafe have handled two insurance claims for me, both with very good results. I have recommended them to friends that have also been very happy.
Great people, great service, great outcomes.

1 March 2024
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for your kind words Mike and thank you for the recommendations.

Rated 5 out of 5 stars

Glad I Spoke To Oakleafe!

Very quick at replying to my query. Very knowledgeable with great service!

15 October 2023
Unprompted review
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Reply from Oakleafe Group

Thank you for your feedback James

Rated 5 out of 5 stars

Thank you Oakleafe

I cannot thank Oakleafe and in particular - John enough for all their help and support during what was a very stressful situation for my family. We experienced a fire within our family home causing substantial smoke damage and after contacting Oakleafe they assured me they would do all they could to help me with my claim. John was so understanding and generous with his time and I cannot thank him enough for all his kindness, compassion and expertise. I would highly recommend Oakleafe services!

1 September 2023
Unprompted review
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Reply from Oakleafe Group

Thank you for your positive feedback Rose. We are happy we were able to help you with your fire claim and will pass on your kind comments to John and the team.

Rated 5 out of 5 stars

Outstanding from the start

From the onset of a distressing fire incident at our property, Oakleafe has been nothing short of remarkable in their professionalism and support. It was an incredibly stressful period for us, and honestly, we were at a loss on how to proceed with the claims and recovery process. However, Oakleafe stepped in and effortlessly took control of the situation, guiding us through each step with patience and expertise.

Their team demonstrated outstanding professionalism and an empathetic approach, making what seemed like an insurmountable process manageable and less daunting. They took care of every detail, from paperwork to liaising with the insurance companies, allowing us to focus on getting back on our feet without the added pressure of navigating the claims process.

I cannot express enough gratitude for the support and dedication Oakleafe provided during this time. Their commitment to ensuring our peace of mind and working in our best interest was evident in every interaction. A heartfelt thank you to the entire team at Oakleafe - your support has been invaluable, and we are immensely thankful for everything you've done for us.

17 January 2024
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for your Positive review Charles, we are happy we were able to help settle your fire claim.
We will pass your positive comments to the team.

Rated 5 out of 5 stars

After severe water damage at our home…

After severe water damage at our home caused by flooding, a family member recommended Oakleafe Claims to assist with our claim.. I must say that they were very professional and helpful every step of the way and we was very happy with their service.
Highly recommend.

Mr G. Grant

25 October 2023
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for taking the time to leave such positive feedback.
We are happy we were able to help settle your water damage insurance claim.

Rated 5 out of 5 stars

Amazing service,

Amazing service,
I would thoroughly recommend

24 January 2024
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you Hayley. We are happy we could offer you help and assistance when you needed it.

Rated 5 out of 5 stars

Thank you!

Thank you!! What started out as a stressful situation was completely turned around by Oakleaf, can't thank you enough.
Anyone going through the insurance claim process, contact these guys early. Everyone I dealt with was understanding and professional. Highly recommend.

19 March 2024
Unprompted review
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Reply from Oakleafe Group

Thank you for your positive feedback Claire. We are happy we were able to help you with your insurance claim and appreciate you taking the time to leave positive feedback.

Rated 5 out of 5 stars

I would like to thank Oakleaf and in…

I would like to thank Oakleaf and in particular Graham for the support and professionalism that he and his team gave us through what has been a difficult journey. These guys are a must if you have to make a claim. A fire in our business on 8th August 2023 nearly ruined us. Do not be fooled that your insurance company will help you. They tried their best not to pay our claim. Graham and his team have saved our livelihoods and our business is better and stronger than it was before. We’ve just received our final payment from the claim and we are really pleased. I would happily recommend them.

8 August 2023
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for you positive feedback Claire. We understand how stressful a business fire claim can be and are happy we were able to help you. We will pass on your comments to Graham and the team.

Rated 5 out of 5 stars

Thank you is not enough

Michael has been amazing and I honestly don't know what I would have done without his help. The insurance companies loss management company made our claim unnecessarily difficult by giving us incorrect information as to what would be replaced from the start. Followed by a settlement that was ridiculous. Some 5 months after we lodged the claim for a serious escape of water we had a site visit from the loss adjuster. Despite serious damage to the house we were told that we wouldn't be relocated as I could use half the kitchen to prepare food in while the other half was stripped back to it skeleton, then swop over for the other half. We have got to have internal walls removed and replaced, half of the entire ground floor removed and the bottom of the stairs repaired. We were told we could live in the bedrooms while the work was being carried out as the lounge would be used as storage for all the items removed from other rooms and all the work could be done for £15000 if we used their builders! Every other builder quoted double and said we would need to decamp while the work was being done, not least because of the possible asbestos and dust, mould spores etc. I was at my wits end when I found Oakleafe, they were fantastic from the start and Michael has sorted everything out for me. It has taken time and it is a year since we opened the claim, but the work to repair my house starts next week, by builders of our choice. I can't thank Michael enough.

15 March 2024
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for your feedback Debora.
We are happy we were able to help and will pass on your comments to Michael and the team.

Rated 5 out of 5 stars

Excellent

The Insurance claim process was very stressful as I tried to do it alone and failed. The saying horses for courses is true as Oakleaf knew their stuff. I am grratful for Dean especially as he was a true saviour for me and my family. I recommend these guys but get them in early to help and try not do it yourself,

28 February 2024
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for your feedback Dee Gee. We understand how stressful an insurance claim can be and we are happy that we were able to offer you help. We will pass on your comments to Dean and the team.

Rated 1 out of 5 stars

Unhelpful, slow, dont reply or send request to loss adjuster for weeks

Anybody looking for help of loss assessor stay away. I have been dealing with these guys for a year. They are always taking weeks to reply or pass your request to loss adjuster. Even the email you send to them to forward to loss adjuster, you would hear after a week that it is not been sent because they are busy. You would employ them thinking that guys would help with claim however they end up creating more hurdle and additional level of bureaucracy for you. At the time of signing 2 gentleman visited my home saying they would be available for help, telling me how knowledgeable they are - now i am being told director does not have time for any talk.

Anyway really bad experience, find someone else who is helpful and has time to assist you.

13 March 2024
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

We are sorry that you felt the need to leave a negative review on this platform.

We have no record of any complaint or grievance being raised regarding your claim, so we are surprised to have received this review.

Please contact our HQ customer relationship manager, who will be more than happy to discuss your concerns and address any issues.

Rated 5 out of 5 stars

Fantastic Company

Everyone we dealt with were very professional , patient and understanding.Nothing seemed too much bother to them.Would definitely recommend the company.

17 November 2023
Unprompted review
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Reply from Oakleafe Group

Thank you for your 5 star review Peter.

Rated 2 out of 5 stars

Not what was said by there salesman

Never again will i use a these people. Had a small claim years ago and did it myself no problem, large fire claim this time and all they have done is basicly employ a SURVEYOR to the tender process. Could have done that myself.

16 February 2024
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. At Oakleafe Claims, our goal is to provide expert guidance and support throughout the entire claims process, especially in complex situations like a large fire claim.

We understand your concerns regarding the involvement of a surveyor in the tender process. Our approach is to ensure that every aspect of your claim is managed professionally, which includes appointing a qualified surveyor to accurately assess the damage and manage the restoration process. This is crucial for securing a fair and comprehensive settlement from your insurer.

We regret if there was any miscommunication about our services, and we would appreciate the opportunity to discuss your experience in more detail. Please contact our customer service team so we can address your concerns directly and work towards a resolution. Your satisfaction is important to us, and we are committed to improving our services based on your feedback.

Rated 5 out of 5 stars

Claim settled after Halifax had refused…

Claim settled after Halifax had refused to pay out. Raj, my consultant, was extremely helpful and reliable and got everything sorted!
Thanks Raj
Claire B

17 January 2024
Unprompted review
Oakleafe Group logo

Reply from Oakleafe Group

Thank you for your review. We are happy we could help with your insurance claim when your insurer originally refused to settle.

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