Oakley Reviews 

5,743
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 783 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the remarkably fast shipping times and the outstanding craftsmanship found across all their new custom eyewear. Many people deeply appreciate the comfortable daily fit, stylish designs, and incredibly clear lenses, which make browsing and ordering products online very straightforward. Some reviewers were not happy with the customer service team, noting long response times and difficult communication hurdles when trying to resolve problems. Additionally, a number of buyers experienced major shipping delays, missed delivery dates, or received incorrect items without ever getting prompt assistance from staff.

What people talk about most

Product

Reviewers mention ambiguous feedback about product performance, as many customers are highly satisfied with... See more

Quality

Users describe ambiguous feelings regarding product quality, as many reviewers praise the incredible... See more

Order

Customers consistently note ambiguous experiences with order processes, as while some reviewers praise fast... See more

Customer service

Customers encountered deep dissatisfaction with customer service, frequently reporting that calls and emails... See more

Delivery service

Consumers find delivery service to be ambiguous, as many reviewers report that shipping is very fast and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the ability to customize the colours. The delivery timeline on this very quick. Unfortunately, the colour of the frame I ordered looked a bit different on the website's customizer rendering. I... See more

Rated 4 out of 5 stars

Not a fan of Veho delivery. No updates when they’re late. Finally delivered 15 minutes before midnight. Ridiculously late.

Rated 2 out of 5 stars

The sunglasses that I bought has small scratches on the lense area.My husband decided to keep it because it was my Wedding Anniversary gift for him and he said "The scratches doesn't really bother hi... See more

Rated 5 out of 5 stars

This is my second pair of the hollbrook glasses, but my first with prescription lenses in them and they are just so clear! Will definitely order prescription glasses from Oakley again. Received them w... See more

Company replied



Company details

  1. Sunglasses shop

Written by the company

Oakley is a sport and lifestyle brand, built on a legacy of innovative, market-leading optical technology. It manufactures and distributes high-performance sunglasses, prescription eyewear, goggles, apparel, footwear, and accessories.


Contact info

3.5

Average

TrustScore 3.5 out of 5

6k reviews

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3.5

All reviews

(5,743)

939 reviews in the last 12 months

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Rated 3 out of 5 stars

I love the ability to customize the…

I love the ability to customize the colours. The delivery timeline on this very quick. Unfortunately, the colour of the frame I ordered looked a bit different on the website's customizer rendering. I was looking for a lighter grey frame. What was delivered was closer to black. I'd be interested to know if they have a lighter grey option in the future.

10 October 2026
Rated 2 out of 5 stars

My honest review with the product.

The sunglasses that I bought has small scratches on the lense area.My husband decided to keep it because it was my Wedding Anniversary gift for him and he said "The scratches doesn't really bother him".I just hope someone will check on the quality of the product before sending.I am just a little dissapointed especially it was my first purchase with Oakley.

4 October 2026
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Been a loyal oamley customer for almost 20 years. Customer service used to be great but its very appearant them being bought out has tanked their customer service. Bought meta vanguards and they stopped working after a few months. Can't get warranty replacement in store. They want me to send old pair back, wait 14 days after they receive warranties pair before they send replacement and they can't even replacement them with the same color options. So wait a month and a half without my only pair of sunglasses to get a replacement pair that isn't even the pair I bought. Never buying oakley products again.

10 October 2026
Unprompted review
Rated 2 out of 5 stars

Not worth the hassle anymore!

I keep having to call support because my prescription was under review for a few days which in turn caused delays. I was hope to have my new glasses by my trip and they did not make it.. They would have made it but Oakley chose to use CHEAP USPS for shipping and not UPS. I have used Oakley for year but business has changed so maybe time to fine something else.

8 October 2026
Rated 5 out of 5 stars

Experience is as always excellent

Experience is as always excellent, company is doing a great job in being promp with their fast service.
Overall my product received is great, beutiful finish on the ghost frame, Im very pleased with my product. Thank you to all who work hard to keeping the company thriving.

9 October 2026

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