For a door mat... it is flimsly, lightweight, and inadquate. Delivery was slow, compared to modern standards. I can't be bothered to incur the expense of returning it, I'll donate it to a local charit... See more
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Review summary
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As per majority of these reviews. Nearly a month delivery. Product (a £20+ doormat) very disappointing and not like photo. For all their hype I’m not using them again. To Oak SoHo, don’t bo... See more
Company replied
Good ordering experience and was kept informed of the delivery along the way. Came from abroad so took a bit longer to arrive. Product was good although smaller than I thought. It's since been fitt... See more
Company replied
Absolutely disgusting! We ordered a ‘large’ kinetic eagle sculpture, arrives measuring 21 cm and absolutely nothing like the pic or description. I also wish I had read the reviews first, definitely... See more
Company replied
2.5
Poor
103 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
AVOID
Bought a beige doormat, took ages to arrive. It’s poor quality and thin. You can probably get one for £5 in The Range or Poundland, not pay a staggering £59.95…so be warned, it’s total rip off plus you have to pay postage to China if you want a refund. AVOID
4 September 2026
Unprompted review
Reply from Oaksoho
Dear Brian,
Thank you for leaving your review, and I am truly sorry to hear about your experience. I completely understand how frustrating it is to wait a long time for an order, only to receive a doormat that feels thin and poor quality—especially after paying £59.95. I also acknowledge your frustration regarding the high cost of international return shipping to China for a refund.
We take feedback about product value, shipping times, and our return process very seriously, and we want to address all of these points directly to help resolve this for you. Please reach out to our customer support team at support@oaksoho.com with your order details so we can investigate your purchase and work toward a fair solution.
Best Regards,
Oak Soho Support Team
Don't recommend
Really played myself. Bought a doormat knowing reviews on here were poor but how bad can a door mat be?! The "beige" colour is basically completely white which is super odd for a doormat and not reflective of the picture online. Looked into returns but you have to cover the cost to return this to CHINA. Delivery was also slow as it came from China.
6 September 2026
Unprompted review
Reply from Oaksoho
Dear Jay,
Thank you for leaving your feedback, and I am truly sorry to hear about your experience. I completely understand how frustrating it is to receive a doormat in a shade of "beige" that turned out to be completely white and drastically different from the online photos—especially for an item intended for everyday use at your door. I also recognize your frustration regarding the slow delivery times and the requirement to pay for international return shipping to China.
We take concerns about product accuracy, shipping times, and return policies very seriously, and we want to address all of these points directly. Please reach out to our customer service team at support@oaksoho.com with your order details. We would welcome the opportunity to investigate your order and work with you to find a fair resolution.
Best Regards,
Oak Soho Support Team
Sturdy slatted shelves on Bamboo Plant Stand
Multi-tier shelving accommodates assorted potted succulents easily. Slatted design allows excess runoff water to drain freely between levels.
27 August 2026
Unprompted review
Reply from Oaksoho
Hi Reid,
Thank you for sharing your feedback with us! We are delighted to hear that the Bamboo Plant Stand and its multi-tier slatted design are working well to display your potted succulents and allow for easy drainage. We appreciate your support!
Best Regards,
Oak Soho Support Team
AVOID AT ALL COSTS!!
Was mislead into thinking it was a UK-based company from the UK address on their quite professional looking website. Actually, it’s all just junk from China. If you don’t like whatever it is you order, you will be forced to pay for return shipping to China. I complained to their customer services weeks ago after I was duped into ordering from these con artists. Still had no reply. AVOID AT ALL COSTS!
17 August 2026
Unprompted review
Reply from Oaksoho
Dear Richard,
Thank you for sharing your feedback, and I am sincerely sorry to hear about your experience. I completely understand how frustrating and disappointing it is to feel misled regarding where your order is coming from, to receive products that do not meet your expectations, and to deal with unexpected return costs. Furthermore, it is completely unacceptable that your previous complaint went unanswered—we deeply apologize for keeping you waiting and for the stress this has caused.
We want to make this right immediately and address all of your concerns. Please reach out directly to our support team at support@oaksoho.com with your order details so we can locate your account, prioritize your case, and work on a fair resolution for your order and return.
Best Regards,
Oak Soho Support Team
I had a problem with my first order but it was put right very quickly
I had a problem with my first order but it was dealt with straight away. I am more than happy to visit again
1 September 2026
Unprompted review
Reply from Oaksoho
Hi Kim,
Thank you so much for your kind words! We’re really happy to hear that you had a great experience with Oak Soho.
Our team works hard to provide quality products and a smooth shopping experience, so feedback like yours truly means a lot to us.
If you ever need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
Oak Soho Support Team
Fixed bracket angle on Floating Wall Shelf
Angled metal bracket gives a clean architectural look, but screw hole alignment allows zero tolerance during wall mounting.
21 August 2026
Unprompted review
Reply from Oaksoho
Dear Laney,
Thank you for taking the time to share your feedback with us! We are glad you appreciate the clean, architectural design of the angled metal bracket, but we completely understand how frustrating it is when zero-tolerance screw hole alignment makes installation difficult. Precise mounting should never turn into a stressful project.
If you are still experiencing any issues or need further assistance with your shelf, please send an email to our support team at support@oaksoho.com so we can help make this right for you.
Best Regards,
Oaksoho Support
Absolutely disgusting!
Absolutely disgusting!
We ordered a ‘large’ kinetic eagle sculpture, arrives measuring 21 cm and absolutely nothing like the pic or description.
I also wish I had read the reviews first, definitely wouldn’t have placed an order.
I would like a refund please Oaksoho
2 September 2026
Unprompted review
Reply from Oaksoho
Hi there,
I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.
Could you please email us at with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.
Thank you for your patience.
Eli
Oak Soho
Good communication with regular updates
Good communication with regular updates
1 September 2026
Unprompted review
Reply from Oaksoho
Good communication with regular updates
Hi there,
Thank you for the kind words, we're so glad the communication and updates along the way met your expectations. We really appreciate you taking the time to share this.
Warmly,
Eli
Oak Soho
I am so annoyed that I did not read the…
I am so annoyed that I did not read the reviews before I ordered!
You will wait a long time for a product to arrive.
I thought they were based in the UK! I have just had a lamp delivered with a plug not compatible to a UK socket.
The lamp itself is cheap and plastic.
I would not recommend anyone purchasing anything from this Company!
30 August 2026
Unprompted review
Reply from Oaksoho
Hi there,
I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.
Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.
Thank you for your patience.
Eli
Oak Soho
Be very very wary….
Be very wary before committing to an order. I made the mistake of not reading the refund policy in advance - yes the company inundated me with updates on my order but the delivery time was very slow . And what a disappointment when the item, Handcrafted Limestone Cairn Sculpture for Garden Decoration,arrived - it was indeed only 12.5 cm (7 inches) tall as detailed but was made to look deceptively taller huge in the marketing photo . No point trying for a refund as it will cost more than the item to process. And I will keep it to remind me never to order from them ever again!
29 August 2026
Unprompted review
Reply from Oaksoho
Hi there,
I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.
Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.
Thank you for your patience.
Eli
Oak Soho
BUYER BEWARE!!!
Waited an eternity to receive my very poor quality doormat! My fault but didn't check items were coming from china and if youre not happy then would have to return to China at my expense!
Would not buy from this company again
28 August 2026
Unprompted review
Reply from Oaksoho
Hi there,
I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.
Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.
Thank you for your patience.
Eli
Oak Soho
Item arrived damaged and completely…
Item arrived damaged and completely unusable. I reported it to customer services on the day it arrived and they said they had to investigate with their courier. I have since chased twice for an update and no response. The item is not fit for purpose and therefore should be fully refunded in line with consumer rights. This is extremely poor customer service
20 August 2026
Unprompted review
Reply from Oaksoho
Hi there, Natalie.
I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.
Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.
Thank you for your patience.
Eli
Oak Soho
Gorgeous curtains
Gorgeous curtains, quality material and perfectly match the pictures shown.
21 August 2026
Unprompted review
Reply from Oaksoho
Hi there, Kerry!
Thank you so much for the kind words, we're thrilled to hear the curtains are exactly as pictured and that you're happy with the quality. It really means a lot to us that you took the time to share this.
Warmly,
Eli
Oak Soho
Playful Accent Piece with Minor Base Wobble
Glossy modern finish on the Artizo - Abstract Balloon Dog Sculpture Made of Resin looks great as an accent, but the bottom pads needed slight readjustment to sit perfectly flat.
5 August 2026
Unprompted review
Reply from Oaksoho
Hi there, Enzo!
Thank you for the kind words, we're so glad the glossy finish on the Artizo Balloon Dog Sculpture is making a great accent piece in your space. Thanks also for the note on the base pads, we'll pass that along to our product team as helpful feedback for future improvements.
Warmly,
Eli
Oak Soho
CHINESE RUBBISH
Took forever to arrive. Was led to believe it was a UK company looking at the website. Flimsy not fit for purpose door mat. £22.95, wouldn't have looked at it twice if I had seen it in a store. Asked for a refund. Was given numerous discount offers. Finally was told I could return to CHINA and pay all the shipping /customs costs. NEVER AGAIN. AVOID AT ALL COSTS.
24 August 2026
Unprompted review
Reply from Oaksoho
Hi there, Joise!
I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.
Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.
Thank you for your patience.
Eli
Oak Soho
I should have checked the reviews… Poor Quality in every way.
I should have checked the reviews before buying. Damaged product (looks used). Shoddy packaging. Slow delivery. Poor customer service to organise the return. Feels like a drop shipping company delivering shoddy goods from China.
20 August 2026
Unprompted review
Reply from Oaksoho
Hi there!
I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.
Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.
Thank you for your patience.
Eli
Oak Soho
AI SCAM - do not buy
AI SCAM - DO NOT BUY!!! I would absolutely not buy from this company again. Images are clearly AI generated and the quality of items is almost laugh out loud poor. The bath mat we received looks absolutely nothing like the picture, took weeks to arrive (from China - even though this was stated nowhere on their website) and I wouldn’t even pay a fiver for it if I came across it in a shop (despite being charged 20x that by this company!!) . I have since found identical images on the internet, suggesting again that this website is an AI scam, and all customer service responses are clearly AI generated as well (no doubt the response to this complaint will be too) Also note that the only way to return the item is by posting it to China at your own expense and I’d be surprised if you ever received a refund. Stay well clear.
24 August 2026
Unprompted review
Reply from Oaksoho
Hi there, Louise!
I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.
Could you please email us with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.
Thank you for your patience.
Eli
Oak Soho
oak soho poor service avoid
company sent the wrong item colour and would not refund me . Said i could have a credit note but did not want this . I wanted a refund to purchase an alternative item . I was advised i would have to pay to return and this would be costly . Declined to do this as not my mistake that the wrong product was sent . company asked for photo proof which was sent and still no refund
23 August 2026
Unprompted review
Reply from Oaksoho
Hi Rebecca,
I'm really sorry to hear about this experience. That's not how we want to handle situations like this, and I'd like to personally look into what happened with your order.
Could you send your order number and the photo proof you already shared to, with a subject - Attention Eli? I want to review this directly and get you a proper resolution, including revisiting the refund request.
Thank you for your patience, and I'm sorry for the frustration this has caused.
Eli
Oak Soho
Solid Utensil Set with Lightweight Holder
Sturdy silicone heads and wooden handles make the 12-Piece Modern Kitchen Utensil Set with Storage Container practical for daily cooking, but the countertop holder could use a bit more base weight.
17 July 2026
Unprompted review
Reply from Oaksoho
Hi Hailey,
Thank you for the detailed feedback! We're glad the silicone heads and wooden handles are holding up well for your everyday cooking with the 12-Piece Utensil Set. We also appreciate the note on the holder's base weight, that's really useful for us, and we'll share it with our product team as we look at future improvements. Thanks again for taking the time to write this.
-Eli
Oak Soho
Horrible customer service
Horrible customer service, and my product was worse than Temu stuff. Totally scam 😢
20 August 2026
Unprompted review
Reply from Oaksoho
I'm really sorry to hear about your experience, Raquel, this isn't the standard we hold ourselves to, and I understand your frustration. We'd like the chance to make this right. Could you send us your order number and more details about what went wrong? We take quality and service seriously, and we want to look into this personally.
Thank you for your patience, and I hope we can turn this around for you.
-Eli
Oak Soho
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