Placed an order on 2/9/22 for $41.98 and never received it. No way to contact them. Bank wouldn’t refund unless I could prove I tried to get item. No phone it email to contact then
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Terrible experience!!!! They advertise shipping within 24 hours, however, I placed my order 2 weeks ago and have NOT received it yet. They charged my credit card immediately, but apparently my orde... See more
Place order on December 13th for paints to wear to a 70s party. Order did not start processing until December the 20th, received tracking number for this order. My order has been processing in china s... See more
Company replied
Canceled an order for a bridesmaid dress and was told through email my money would be refunded within 5 days but as you can guess, I have not received a dime. I have repeatedly tried to reach someone... See more
Company replied
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208 reviews
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It's been 3 months since I ordered and it got lost in the mail
I'm very upset and a want a refund as soon as possible. on August I ordered from you store and it's November and I checked out whats going on in track17 and it said that it was EXPIRED that it was lost.
I don't recomend this strore.
21 November 2015
Unprompted review
Reply from OASAP
Dear Victoria,
Nice day!
We are sorry that your package was missing on the way, and we have provided you with full refund on 21st Nov by Paypal. If the money has not shown on your account, please contact us as soon as possible, we are glad to help.
Love
OASAP
Wrong tracking number& no delivery
I ordered a dress through Sears and i got a wrong tracking number. I called Sears and they said that their system shows that the item is delivered and i got nothing!!!
21 November 2015
Unprompted review
Reply from OASAP
Dear Ahmed,
Nice day, but we believe you have got the wrong person:(
This is OASAP.com, and we are not Sears. We sincerely hope that you have a good outcome with Sears, and would you please remove this bad comment? Thanks a lot.
FYI: I think you can go to our site, www.oasap.com from time to time, we have you the full refund or we would ship to you once again:)
Love
OASAP
Still no order after 6 weeks - Don't Buy from Them
I ordered my items in September - It's November I've still not received my order and I want a refund. I attempted to track my order - was told 2 days ago it was due to be delivered and it's still not here. Finally spoke to Heidi thru live chat where she tried to convince me to wait a few more days. I refused and insisted for a refund. She said they issued a refund but it would take up to 15 days to see the credit. why does that not surprise me - Don't place an order with this company.
6 November 2015
Unprompted review
Reply from OASAP
Dear Michele,
Sorry for making you trouble.
We are truly sorry for the lost of your order during the process of delivery. And we did have issued a full refund to you.
But as we all know, there will be 7-15 days before the refund shows up on the credit card. It depends on the bank. That's why we told you to check your account within 15 days. We are really sorry if it upsets you.
We have always protecting and taking care of our customers. And we will resolve our customer's issue as fast as we could.
Once again, we apologize for the inconvenience and disappointment the delivery caused you, and we will do anything to prevent this from happening again.
Love
OASAP
Have not received my item!
Do not! I repeat Do Not waste your money on this website they will take your money and you will wait forever for your item. I ordered only 1 item from this website on October 4th I received confirmation it was shipped on the 6th well based off my tracking number my 1 item made it to the post office in china on the 10th GUESS WHAT?! IT'S STILL THERE!!!! ...today is the 31st and my package still have not moved!!!!!!! I spoke to a rep a week or so ago who told me I should have my package in a week well no I don't have it because it's still in China!!!!!! So much for me wearing this dress to my friends wedding in November because I probably won't get it in enough time. I WILL NEVER BUY FROM THIS WEBSITE !
31 October 2015
Unprompted review
Reply from OASAP
Dear Chayla,
Sorry for making you trouble.
We are sorry that you did not receive the order. But we did send your package out on 6th October. Your tracking number is LS137515259CN, and you can check it on https://www.usps.com/.
However apparently there might be some problems occured on USPS, and we have sent you a reminding email on 27th October. Also as compensation for the inconvenience caused, we have generated a new coupon code SORRY( 8% Extra Off) for you to use in your future orders.
Meanwhile, if you do not want the package any more, plz contact us via service@oasap.com or livechat, we will give you a full refund.
Once again, we apologize for the inconvenience and disappointment the delivery caused you, and we will do anything to prevent this from happening again.
Love
OASAP
I'm Happy!
Last week was my first time to order from Oasap. I placed my order then read the reviews and got a little worried I made a mistake in ordering from them. But I got my order today on time and I have to say "I'm HAPPY!" It is super cute, fits great and was perfect for the price!!! I would order from them for sure. I'm and XS usually order a small thats all they had and fits perfect keep that in mind. Good luck shopping!!!
22 October 2015
Unprompted review
Don't order from these s***** a** people at Oasap
You guys are the s*******establishment and I can't believe I still haven't received my refund from f****** April. Every time I email it's "oh we haven't received your order yet, but we'll refund you when we get it." Really it's been six f****** months.
8 October 2015
Unprompted review
Great product !
Love the shoes aesthetically and very comfortable! Will order again in the near future.
8 October 2015
Unprompted review
no status on tracking number
I ordered a few dresses because your return policy said I could return them with original packaging (not worn) if they did not work out. I need them by Wednesday and ordered them this morning and still have not received any tracking number. I have emailed the company and had no contact from them at all!!! I want to cancel my order!!!
8 October 2015
Unprompted review
Reply from OASAP
Dear Amanda,
Nice day!
According to our customer service, we have canceled your order, and had you full refund. Please notice your account, the money will get back with in 15 business days depends on your bank. If you do not receive the money, please feel free to contact us via livechat or service@oasap.com, we are happy to help.
In addition, according to our shipping & tracking policy (http://www.oasap.com/content/21-shipping-tracking), we have 1—5 preparation days before shipping your precious order, cause we want to make sure that each of our product is in its best condition. Please kindly forgive us. And hope you will visit our website in the futureJ
Love
OASAP
RECOMMENDATIONS?
I wanna place an order but I've heard nothing but bad reviews from this company. I just wanna know if I buy from here today will it be here by October 16?? I really wanna order the leave wing heels but I NEED THEM TO GET HERE BY THAT DATE. I live in U.S. Michigan. Would you honestly recommend me ordering ?
4 October 2015
Unprompted review
Reply from OASAP
Dear Marissa,
Nice day!
We are happy that you might be our next customer. We've been waiting for you for so long! We have 1--5 working days processing your order and 5--15 working days shipping your order. But normally it takes about a week for our U.S. customers to get their package.
And one more thing, we have customer service 24/7, and you can reach out to us both by live chat and email. The address is service@oasap.com
See you soon!
Love
OASAP
RIP OFF!!!!!!!
Returns have to be mailed to China even though they have a US address listed on their webpage. Dress is cheap quality, and to return it to China the postage is more than I paid for the dress! I was offered a $2 credit to keep the dress when I first requested a return authorization and then a $3 credit when I complained about the return process. DONT WASTE YOUR MONEY! You'll be sorry!!!!
2 October 2015
Unprompted review
Reply from OASAP
Dear Deana,
Nice day!
We have received your tracking number returning your package to our U.S company. We will refund you as soon as we get the package. It usually takes 5--15 working days for you to receive the refund. We'll send you an email then, please check.
We're sorry that you didn't like our products, and we would try to improve our quality and service. Hope to see you again.
Love
OASAP
Do Not Buy From Them!
THIS IS IN RESPONSE TO THEIR RESPONSE BELOW. I HAVE ALWAYS HAD THE FORMS COMPLETED AND READY. WHAT IS THE ADDRESS WHERE THEY GET SENT ALONG WITH THE CLOTHING ITEMS I WANT TO RETURN? I HAVE WRITTEN TO THE EMAIL ADRESS YOU HAVE LISTED AND I HAVE NOT REVEICED ANY REPLY. I HAVE CHECKED SPAM AND TRASH FOLDERS. LIVE CHAT DOES NOT WORK EITHER. IT ALWAYS SAYS BUSY! PLEASE RESPOND HERE WITH ADDRESS.
I have placed two orders and have a few items from each order that i want to return and I submitted requests from the website and i also emailed and tried calling and live chat but no one ever got back to me nor was I able to reach anyone. I have continually checked my email including all my folders; inbox, trash and spam folders.
I simply want the address for sending the return items to, please list it here in your response to this review. This address is not listed anywhere on the website, which in my opinion is done on purpose to make returns extremely difficult if not impossible even though the website says items are refundable if returned within 45 days.
8 September 2015
Unprompted review
Reply from OASAP
Dear Heidi,
Nice day!
We are sorry that we've had a little misunderstanding. We've sent you an email on 26th August to your mail.com as soon as we got your message on 25th August. And we are surprised that you did not receive that, to avoid this from happening again, please put us in your white list.
According to our return & exchange policy (http://www.oasap.com/content/22-return-and-exchange), you need to fill a return & exchange form, which can also be downloaded on that page, and send it to us. We will handle your return issue asap. Please be sure that OASAP cherishes every single of its costumers, and we are doing the best to respond every customer in time. However, we do need 24 hours in rush days, we will be really thankful if you can kindly forgive us.
Thank you very much, if you have any more questions, please feel free to contact us via email: service@oasap.com or livechat, we are happy to help.
LOVE
OASAP
Where is my order?
I had selected express shipping for an extra $15.00 so that my order would be delivered within 3-7 days. It has been 6 days since I have ordered from OASAP and I havent been given a tracking number yet. Every time that I go to their website and click on my orders it still says preparation in progress. Where is the customer service?
3 September 2015
Unprompted review
Reply from OASAP
Dear Hollie,
Nice day!
We are so sorry that we made you unpleasant. Your package has been shipped on 4th September, and you should be receiving it early next week. Your tracking number is 58172819, and you can refer it to http://www.jcex.com/EN/Index.asp
Also, please notice that according to our shipping & tracking policy (http://www.oasap.com/content/21-shipping-tracking), the preparation time is 1--5 working days, and the shipping time is 3 -- 6 working days. If you haven't receive the stuff, you can contact us and have a refund of your expressing fee.
If you need any help, please feel free to contact us via email service@oasap.com, or livechat, we would respond you within 24 hours on business days and 48 hours on weekends.
LOVE
OASAP
HORRIBLE EXPERIENCE
I paid $15.00 for express shipping and I still have not received my clothes. I have tried sending emails and I have not received any response and I also tried calling the number that they have under "contact us" and no one answers that phone number either. I am extremely upset with this company. DO NOT ORDER BECAUSE CLEARLY THEY ARE STEALING YOUR MONEY.
2 September 2015
Unprompted review
Reply from OASAP
Dear Sonja,
Nice day!
We are so sorry that we made you unpleasant. Your package has been partically shipped on 4th September, and you will get them early next week under usual conditions. The tracking number is 58172887-1, and you can refer it on http://www.jcex.com/EN/Query-Email.asp. Also, please notice that according to our shipping & tracking policy (http://www.oasap.com/content/21-shipping-tracking), the preparation time is 1--5 working days, and the shipping time is 3 -- 6 working days. If you haven't receive the stuff, you can contact us and have a refund of your expressing fee.
For the rest of your stuff, a tiny problem was found on it by our quality control. We've already placed a new order to our factory. And we promise that the dress you receive is in a very good condition and has absolutely no flaw.
Last but not least, we have sent you an email on 3rd September. OASAP cherishes every customer, and please feel free to contact us via email service@oasap.com, or livechat, we would respond you within 24 hours on business days and 48 hours on weekends. We are happy to help.
LOVE
OASAP
No contact.
So far I wouldn't say it has been a bad experience as Im not too sure yet but it seems IMPOSSIBLE to get ahold of anyone at this company. LiveChat always is offline. Have left numerous messages along with emails. I would appreciate a contact back, or someone to answer the phone. Placed an order a week ago and nothing has shown up. I am a little concerned but unfortunately, I do not have a tracking number as one was never sent.
27 August 2015
Unprompted review
Reply from OASAP
Dear Kerry,
Nice day!
Sorry for the late reply. The tracking number is LS012007071CN, and you can check it on http://www.17track.net/en/result/post-details.shtml?nums=LS012007071CN. We checked that your package is in the USPS facility in Chicago by 26th August, and we believe you would receive your stuff soon! Hope you would like themJ
Also, we apology for the late reply, usually we response our customers within 24 hours, as we have tons of customer request every day. Your email was sent to us at 7:39 PM last night, and we suppose to answer you today. We will try to speed up, but we need to insure that every customer is carefully replied.
Hope you can get your stuff soon! Any further questions, please feel free to contact us via email service@oasap.com or live chat. We are happy to help.
Thank you very much!
LOVE
OASAP
Super happy with my experience!
At first I was a little hesitant ordering from Oasap. Shipping was fast considering its originating location, only took about 8 days to get to me...and the romper I ordered was absolutely SOOO cute. I couldn't be happier!!
23 August 2015
Unprompted review
Worse purchase ever!
I won't ever buy anything from this website, awful quality, not what I expected at all. Everything looked so cheap and not like the website. And shipping it back to China, cost you a lot , HUGE MISTAKE buying from them.
14 August 2015
Unprompted review
Reply from OASAP
Dear Crpdx2000,
Nice day!
We are sorry to make you upset, but we do hope that we can solve the problems together. Could you please kindly provide your order ID and let's see what we can do next? Or, if you want a private way, you could contact us via livechat or email. We're glad to help.
Thank you
LOVE
OASAP
Worst online shopping experience
I placed my order on Aug. 11. Since their website did not mention its measurement, I ordered my regular size, small. But later when I checked their site with my ipnone, there was measurement ( I guess webpage on computer and mobile version are different), I realized that I should have ordered size Medium. So within 6hours after I placed my order, I tried to reach someone to inform my changing in order by live chat, phone, messge box and email to customer service again and again and again. Each time I left a message. However, I couldn't get in touch with anyone. NOBODY had tried to reach me. I spent all day and next day as well just to try to change my order in vain. Very, very frustrating and unpleasant experience. Now, I got an automated message saying that my order has shipped. Am I getting all 4 skirts in size small? Or did they receive my message and sending me them in medium? I have no idea!!! If they send me those in small, do I have to pay postage to send them back for exchange? Even I try to avoid that would happen? They said if you have a question or concern about the order, contact them as soon as possible. And I did but NOTHING WORKED. Their customer service doesn't seem exist.
14 August 2015
Unprompted review
Reply from OASAP
Dear Hisae,
Nice day！
First thing first, we have changed the size as soon as we got your first livechat.
Also, we are sorry that you did not receive our reply, and this made you upset. But we did send you a mail to your hotmail on 11st August, and two on 12nd August, please check if they have been sent to your spam. Also, we have phoned you twice yesterday and then sent you a message. This happens sometimes, and we hope you can add us to your white list to prevent this from happening.
If you have any other questions, please feel free to contact us, we are happy to help.
LOVE
OASAP
Not truthful
Hello as it appears that I only get a response from you on this site. I will let you know that you have not contacted me on August 8th. I have checked my inbox, spam, and deleted mail. It is unbelievable that you reply to everyone stating you have made an attempt at contact when obviously you have not. I expect a reply with the information I require to exchange my order #37721 to a size US6
11 August 2015
Unprompted review
Reply from OASAP
Dear Cindy,
Nice day!
We're sorry that you did not receive our reply, but we did check our system and find that we have contact you on 8th August in the morning. Maybe this mail was banned by your mail. We now have sent to you a second email, please check. Also, you can contact us via livechat and phone. Our number is 13023199898. If you have any other questions, please feel free to contact us, we are glad to help.
Thank you
Love
OASAP
gud enough
24 dolloars for two dresses, and they both are fine, can't more expect
7 August 2015
Unprompted review
Order is not received for over a month
I made an order on June 26th. The given tracking number shows that the order was delivered. I didnt receive it, and when asked for a proof of delivery i got no reply to my emails. Adding to that no answer to the customer service number nor the live chat. I have been cheated.
5 August 2015
Unprompted review
Reply from OASAP
Dear Lora,
Nice day!
We are truly sorry that you did not receive your package, but your tracking number 765403935 shows that the package is successfully delivered on 6th July, and the receiver is named J.Bash. You can contact local post office, their number is 18559011133.
Also, we have replied you on 3rd August though your hotmail, the mail may be identified as a spam mail and put in the trash bin, please check.
If you need any help, please don't hesitate to contact us via livechat or email, we are glad to help.
Love
OASAP
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