OASAP Reviews 

208
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Placed an order on 2/9/22 for $41.98 and never received it. No way to contact them. Bank wouldn’t refund unless I could prove I tried to get item. No phone it email to contact then

Rated 1 out of 5 stars

Terrible experience!!!! They advertise shipping within 24 hours, however, I placed my order 2 weeks ago and have NOT received it yet. They charged my credit card immediately, but apparently my orde... See more

Rated 1 out of 5 stars

Place order on December 13th for paints to wear to a 70s party. Order did not start processing until December the 20th, received tracking number for this order. My order has been processing in china s... See more

Company replied

Rated 1 out of 5 stars

Canceled an order for a bridesmaid dress and was told through email my money would be refunded within 5 days but as you can guess, I have not received a dime. I have repeatedly tried to reach someone... See more

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1.1

Bad

TrustScore 1 out of 5

208 reviews

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Rated 4 out of 5 stars

Pretty fast shipping and good quality

I understood I was taking a risk ordering from here but I was pretty happy when my item arrived. It only took about 10 days (I'm from Riverside county, CA). And look, these items are shipping from China or whatever so yeah you're gonna have to order a size up. No big deal. The shipping was free. The price was cheap. The quality was like just like something you'd get at forever 21. I'm satisfied enough. I'd order again.

29 May 2015
Unprompted review
Rated 3 out of 5 stars

Good but they don't answer my mails for exchange !!

I received my purchase which was the "Fashion Suede Creepers" and they were great but a little too small. So I sent them a mail to ask for an exchange with the same shoes but the size 40. They didn't answered.
I sent them the mail another time but I still don't get any response so I'm a little disapointed.
Still hoping they'll answer my mail and I'll be able to exchang the shoes...

23 May 2015
Unprompted review
OASAP logo

Reply from OASAP

Dear Louise,

Nice day!

We are sorry we caused you unhappy : ( , but we did send you response by your neuf.fr email twice. The first one was sent by 04th May 2015 06:57 PM, the second was sent by 10th May 2015 08:04PM. And we have already sent you another email just now, please re-set your email settings or check your trash bin. If you still can't find the mail, please contact us via Livechat or give us a phone call, our phone number is +1 302-319-9898.

Love

OASAP

Rated 1 out of 5 stars

Ridiculously small compared to posted sizes

I would not order from here ever again - save your money and frustration! The item I ordered was much smaller that posted size, I actually think it was labeled wrong. My choices were to ship it back (pay for overseas shipping) and wait for a refund OR take a $3 refund ( on a $+20 purchase) or take a $6 merchandise credit (on merchandise that will no way fit). So I just as well should have burned by money....dealing with them is like dealing with a fantasy world. Unrealistic - waste of your money. You've been warned!

19 May 2015
Unprompted review
OASAP logo

Reply from OASAP

Dear Anita,

Nice day.

Sorry to make you feel bad. We are highly aware of your feelings. Would you please send us a picture of the item you received (which could shou the measurement of it) to help us to check if there is something wrong. Our customer service is going to contact you very soon, please pay attention to your email. Hope we could get the best result.

Love

Oasap

Rated 4 out of 5 stars

First order didn't arrive

The first order never arrived, but after a few e-mails (very quick reply time, by the way!) sorted it out. Sadly the shirt I wanted was out of stock, but I got offered to get it resent free of charge, only if I pick a different one. Took about a month to arrive.
The quality is pretty good, though one of the rings broke very quickly. I would order again.

9 May 2015
Unprompted review
OASAP logo

Reply from OASAP

Dear Vanessa,

Thank you for your lovely comment. And we're so happy that you are stratified with our costumer service :) And we're sorry about the ring, maybe you can contact us and we'll see what we could do to help. We promise to do better next time :)

Love

OASAP

Rated 1 out of 5 stars

Worst site ever.

I actually came here to check the reviews in regards to their fashion blogger program to see if it was just me that was scammed but I guess not. I would like to add on to that because I was supposed to receive a payment of around $65 or I could have used that credit on stuff from their website but they suddenly decided to deduct it from my account and suspend my cooperation. I've sent multiple emails, all which they did not respond to. My posts brought them a ton of traffic considering some which have gotten over 8,000 reposts. Thanks a lot, OASAP.

21 April 2015
Unprompted review
OASAP logo

Reply from OASAP

Dear T.

We are truly sorry that our cooperation ends in such a bad way. We have been maintaining and developing positive business relationships with cooperators as well as customers since our company was funded. Every single e-mail is carefully read here in OASAP out of respect. We are highly aware of your complain last night. However, after a very detailed searching, we have not found the complaining e-mail in our mailbox, and since you didn't left a name here, so we have no clue to improve our jobs. Please kindly leave your name here or contact us directly to our marketing manager, her e-mail address is ariel@oasap.com.

Love

OASAP

Rated 5 out of 5 stars

Excellent Service!

This was my second time order from Oasap. It took a little bit shorter period than the first order (3 weeks to delivery to United State). I am very blessed that the quality is quite good but not perfect. I received the item with a small cut, I sent the picture attached with an email to prove. The customer service is the best ever, the response was so quick and they refunded the next couple of days. I don't need to send it back at all.
Thanks to Oasap Customer Service Agents, the BEST PERFORMANCE & EFFICIENCY!

9 April 2015
Unprompted review
Rated 2 out of 5 stars

Belt and dress order received

I ordered several belts, they arrived and matched the pictures and were fine. I ordered several dresses, The dresses were disappointing. The style of the dresses were as pictured but the material was described as polyester / spandex but it turned out to be a shiny cheap looking polyester. The items took 5 wks to arrive and come from China, so the cost of returning the items is prohibitive, so I will end of giving the dresses to Goodwill. Also, remember to use a credit card that does not charge you an exchange fee as you are dealing with China.

9 April 2015
Unprompted review
OASAP logo

Reply from OASAP

Hello,
Thank you for your review!
For the quality you referred, we will contact the vendor to check. Anyway, you now can contact our service team, OASAP will provide compensation for you.

Good luck! OASAP Team

Rated 3 out of 5 stars

clothes run too small

Your clothes run too small for the average American woman, some of the items I have ordered I can't even fit into but I keep them anyway so I don't have to deal with shipping it back since your delivery time is way too long one time I waited 2 months for an item to arrive. However your prices are great if only I could get the clothes to fit properly.

9 April 2015
Unprompted review
OASAP logo

Reply from OASAP

Hello Monica,
Thank you for your reviewing!
OASAP now is making adjustment with clothing size from the site, so to fit the American much well. And actually there may some clothing have only small sizes on sale, it's better to contact OASAP livechat to check the sizr before the order.
Good luck!

OASAP Team

Rated 1 out of 5 stars

Took forever.

This order took over a month to be delivered. I even asked if I could pay for faster shipping and they said no. Wasn't a good experience!

9 April 2015
Unprompted review
OASAP logo

Reply from OASAP

Dear Katie,

Nice day.

We are truly sorry for our shipping, and we promise we will do better next time. We are late due to the multiple quality control procedures as we want our products to be in the best condition. And we could not change the shipping method when the product is already shipped according to our shipping policy. Hope you could kindly understand and forgive us. We hope you look nice in our dress, and have a wonderful spring time.

If you have any other questions, please feel free to contact our Livechat or e-mail us at service@oasap.com, we will do best to help.

Love

OASAP

Rated 1 out of 5 stars

DO NOT SHOP HERE. FRAUD WAS COMMITTED.

I ordered one dress from this website and 3 weeks later I never received it. I also started noticing some weird charges to my account from other online websites that I have nothing to do with. Charges of $90+. Do not shop here unless you are okay with getting your credit card info stolen.

6 April 2015
Unprompted review
OASAP logo

Reply from OASAP

Hello Rachel,
Thank you for ordering from Oasap.com.
For the troubles, can you please provide us the order ID, so we can check the details and we will resend the product if you NEVER received it; and for the charges of $90 from other website, can you also provide us the site URL, so we also can survey it? OASAP collects money by Paypal and GC, we believe them will not charge more money from our customers.


And at any time, you can contact OASAP Service Team to solve the troubles by Livechat and E-mail to service@oasap.com

Thank you!

OASAP Team

Rated 5 out of 5 stars

decent quality with relatively cheap price

I've been buying from Oasap on and off for the past few years, needless to say, this is one of those Asian discount clothing site.
But it's time to break the stereotype now, that product quality has improved dramatically in the past few years, yet the price is still very competitive, I would suggest my friends to this site without hesitation nowadays, so should you, give it a try and you won't regret it;)

2 March 2015
Unprompted review
Rated 5 out of 5 stars

You get what you pay for, don't expect quality for the prices you pay.

I have ordered of OASAP 3 times. Not small orders either. My average order size is about 8 items. The only problem I have ever had was when I ordered just before christmas and my order was taking longer than my two previous orders to update and I e-mailed them asking about shipping. They quickly notified me that they had a large amount of holiday orders to catch up on but my order was shipped out. I think I ended up receiving that order about a month after I initially ordered it, but with free shipping I can't really complain.

I live in the UK and the pricing on the site is about the same as Primark if not better, the quality is about the same (for any of you in the UK wondering about a quality comparison). I think its an obvious thing when buy from a site offering such constantly low prices to expect the quality to not be the same as the picture on the site, though so far I haven't received a single product that has broken or been 'bad quality'. I brought a pair of high waisted denim shorts in my first order that i prefer over my urban outfitters ones as well as a kimono in my most recent order that I have worn at-least 4 times a week since I have received it. Also a wonderful wide brimmed felt hat that I am about to order another of which was better quality that the £40 one i was eyeing up in topshop.

So far i've had good experiences with the company, I wouldn't say completely ignore the negative reviews, i'm a bargin hunter and in my mind i'm prepared to potentially get a naff product i the process. But I have been sick of only being able to buy a few clothes with my pay check every month from high street shops. I like to have options when I look in my wardrobe, I obviously have items like disco pants and skinny jeans that I wont sacrifice quality for price, but oasap is a great way to pad out my wardrobe.

27 February 2015
Unprompted review
OASAP logo

Reply from OASAP

Dear Amy,

Thank you for your kind review, we are happy to hear that you are satisfied with our product. And we are truly sorry for the delay, we apologize for that, and we promise we will do better next time. Hope you will have a perfect experience later on with us.

Wish you all the best!

OASAP

Rated 3 out of 5 stars

Customer service OK, dress quality so so

I like their dresses, but quality isn't nice as i expected.

10 February 2015
Unprompted review
OASAP logo

Reply from OASAP

Dear Magda,

Nice day:-)

Thank you for loving our dresses, our designer is dancing in his office now :-) But we are also very sorry as our babies cannot meet your satisfaction. Can you please kindly give us some advice? So we can improve our quality.

Have a nice spring!

Love you

OASAP

Rated 1 out of 5 stars

what you give is what you get

I ordered a bunch of clothes online for a very little cost. When the clothes arrived i could immediatly see that the quiality of the clothes was NOT what i expected. Both the type of fabric that was used and the actual quality of the fabric were dissapointing. I did not feel like the pictures of the clothes showed how the clothes acutally looked. Secondly the size of the clothes was totally off. I ordered five blouses in a size medium and only one fit. The rest of the clothes I asume ranged from a XS to a L. When i contacted the company to return the clothes i was given the option to get a gift certificate (like I am ever going to by anything from them again), to get a small discount of my purchase and then keep it or to send all the items back to China, which would cost me almost the same as the clothes.
All in all, a really dissapointing experience.

3 February 2015
Unprompted review
OASAP logo

Reply from OASAP

Dear Bolette,

Nice day.

Thank you for your kind suggestion for us. We are sorry that our products cannot fit you well. To each product, you will find a size guide, both in inches and centimeters. The measurement error will be within maximally three centimeters. This will serve as an indicator to help you find right size. Pictures uploaded by our customers on the same page may also be great help. Or you can refer to the photos and comments other customers have updated below the items.

And according to our return&exchange policy, which is written on our websites, the customer is responsible for all shipping charges on returned/exchanged merchandise, which is returned because the customer purchased the wrong size/color or because they don't like the item (no defections).

Hope this can help.

LOVE

OASAP

Rated 5 out of 5 stars

The fashion coat is nice!

It's a fashion coat, not warm winter jacket and does its job perfectly. Actually very warm for a fashion jacket and it fits perfect. I love it!

16 January 2015
Unprompted review
Rated 5 out of 5 stars

Good clothes and nice quality!

I ordered a skirt, a sweatshirt and a pair of over the knee socks, everything was perfect, package arrived perfectly in three weeks (free shipping so it's okay if it takes some time.) The sweatshirt was nice and the printing was good, the skirt was really cute and the socks are amazing and warn, plus really comfortable too!

14 January 2015
Unprompted review
Rated 1 out of 5 stars

TERRIBLE

This Website is a scam dont shop here. My friends order several things from here including a bit of make up. they sent of the make up but i took serveral months and they did not sent over the clothes. DONT SHOP HERE EVER

21 December 2014
Unprompted review
OASAP logo

Reply from OASAP

Hello Maya,
Since you did not order from OASAP directly, can you please provide us the order ID from your friend? So we can check the details and we will resend the product if she NEVER received the ordered things.

And at any time, you can contact OASAP Service Team to solve the troubles by Livechat and E-mail to service@oasap.com
Thank you!
OASAP Team

Rated 4 out of 5 stars

Cheap and good quality clothes but they lie about the shipping

When I made my order they said that I would receive it in 7 days (which is rather impressive, especially since the shipping was free) but it did not and took 2 weeks. It was fine by me but just be careful about that. Also when I tried to check where my order was, they gave me a link to the Chinese "Air Mail" website which was not very helpful...
Otherwise I'm really happy with the quality of the clothes and they fit me perfectly.
So I would recommend buying clothes on this website, just be careful about the shipping.

8 December 2014
Unprompted review
OASAP logo

Reply from OASAP

Dear Camille,

Nice day.

We are truly happy that you liked our products, this is so kind of you :-)

Meanwhile, we are sorry for our shipping :-( Actually, due to our shipping policy, which is written on our website, our free shipping takes 5 - 15 working days. We are sorry that the tracking number wasn't very helpful to you. Hope you can kindly accept our sincere apologize and please kindly forgive us. And we promise you that we will improve our shipping procedures next time. Hope you could feel better next time.

Hope you have a wonderful spring time!

Love

OASAP

Rated 1 out of 5 stars

Untrustworthy Shipping

You have no idea how much you have just crushed my 13 years daughter. She was very nervous about wearing a dress. She has not been to a dressy event. Tonight she was invited to a dinner and was excited to dress up. She is a self conscience young girl who has not worn a dress in two years. She was telling everyone about this dress she ordered from you and was so excited to wear it. It was the only dress was the one she wanted after hours of shopping. When we order the dress form Oasap it clearly stated on the website express shipping that cost a lot extra $15 would get us the dress in 3 - 6 business days. Today is the 6th business day since we ordered it!! You have not even shipped it ??!! You lied to us? Why? You have cruelly teased my daughter, with hopes and promises her dress would be here today.
Unless you can make this right, which I have little hopes you will even care. We will no longer shop with you. We will also spread the word you are not a trustworthy website to do business with.

25 November 2014
Unprompted review

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