Ordered a dress on the 9th August still not arrived 😔 I have never had to wait so long for an order before very dissatisfied 😔
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Review summary
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Reviews shaping this summary
I purchased a Petite Lace Yoke Jacquard Midi Prom Dress (Charcoal, size 14) on 20 November and returned it because it was too small and the quality was poor compared to expectations. Debenhams conf... See more
Company replied
Abismal. Returned three dresses in accordance with the returns policy and only refunded for one. Customer service don’t care and literally ignore your messages. Still trying to chase the money that ha... See more
Found a ladies jumper on line showing as available. Within 24 hrs Oasis advised item was in fact out of stock. Cost of jumper was refunded but cost of postage was not. Contacted them by SMS and messen... See more
Company replied
1.7
Bad
9k reviews
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APP REVIEW
Hi,
since you've merged the platform and app with all your brands it's been difficult to shop. I cannot login on the coast or oasis app. The website is slow.
do you mind doing something regarding that ?
It is really disappointing to have disabled platforms
5 October 2023
Unprompted review
Reply from Oasisfashion
Hi Marion
Thanks for taking time to leave a review and making us aware of this.
If you could contact the customer service team for both brands with your email address, we will certainly be able to look into this further with you.
Our customer service team can be contacted on a number of platforms 7 days a week, and the link below will provide our details: https://www.oasisfashion.com/pages/informational/contact-us
https://www.coastfashion.ie/pages/informational/contact-us
Hoping you can reach out soon, take care for now. - Jack
Dreadful returns policy
Disgusting that they charge £2 for returns. Clothes were ugly. Would never shop with them again.
1 October 2023
Unprompted review
Reply from Oasisfashion
Hi Kate
Thank you for this review, I'm sorry to hear the quality of your items wasn't as expected.
Due to the rising cost of shipping, like other retailers, we have needed to introduce a return fee but this is signicantly less than what would be paid at a Post Office to post the parcel to us. Our return fee is shown on our returns policy and we do ask our customers to familiarise themselves with this to avoid any unexpected charges when placing an order.
Your feedback is appreciated and has been passed to the relevant teams.
Have a great day - Dean
I have been trying to return some items…
have been trying to return some items in the returns portal and it’s asking for the order number and email. It allows me to enter my details in the first portal, however when I have to put it in the second portal in it informs me that the order number or email is not recognised. I have been trying this for 2 day now and it still won’t recognise either my order number or my email. I would be grateful if someone could advise me what I can do about this. My order number is DUX021464635
25 September 2023
Unprompted review
Reply from Oasisfashion
Hello Rosina,
Thanks for reaching out, I'm sorry to hear you're having issues with creating a return.
I have checked this out for you and can see your order will load for a return through this link here: https://debenhams.returns.international/
All you should need to do is input your order number and email address or last 4 digits of your phone number.
From there you should be able to select the items you're returning.
If you have any further issues, please don't hesitate to reach back out to the customer service team.
Thanks
Samantha
Faulty dress but unable to return as it…
Faulty dress but unable to return as it has been more than 6 months. £55 down the drain. Make it hard to contact them. Unhelpful and upsetting and won’t be using again.
25 September 2023
Unprompted review
Reply from Oasisfashion
Hello Suzanne,
Thanks for reaching out, I am sorry to hear about your faulty dress and in hearing you will no longer be shopping with us.
I can confirm we do have a 6 month faulty policy, your are of course more than welcome to message our customer service email: customerservices@oasis-stores.com
Thanks
Samantha
I have been trying to return some items…
I have been trying to return some items in the returns portal and it’s asking for the order number and email so i put my order number and it says that the order number is not recognised. It is very dissappointing. I would really appreciate if they can reply asap also. OUK102096822
15 September 2023
Unprompted review
Reply from Oasisfashion
Hi Row
Thanks for taking time to leave a review and making us aware of this.
I've sent an email to you now so if you could reply there when you can, I'll make sure a returns label is sent your way as soon as possible.
Looking forward to your reply, speak soon! - Jack
Full refund after initial issues
I had some issues using the Inpost locker service and my items ended up in a different locker. I was no longer able to access them and after explaining the issue with both InPost and Oasis, I received a full refund. I was really concerned this wasn't going to happen as the tracking information stopped at the items being dropped off but I had a prompt no quibble return from Laura at Debenhams Customer Care (as the parcel was posted via them).
4 September 2023
Unprompted review
Reply from Oasisfashion
Hello Muna,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Laura, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
Daniel
Oasis prices, Boohoo quality
Has anyone noticed that since the brand was bought by boohoo, the Oasis prices remain (was always happy to pay a bit more due to the good quality and design), but the quality is now boohoo quality (not great). Think I will be giving up on Oasis after being a fan for over 20 years.
27 August 2023
Unprompted review
Reply from Oasisfashion
Hi Sharon
I am sorry to hear you are unhappy with the items in your order. You are more than welcome to return any items that are unsuitable back to us for a refund.
We remain committed to the best possible service for our customers, and all feedback is taken on board to better improve this going forward.
Thank you and take care
-Stacy
After having issues getting in touch…
After having issues getting in touch with customer services about a faulty product, I spoke with Joshua who helped me to get a new item sent in exchange for the faulty one. If you can’t get through via email I recommend Facebook and my query was answered and completed within a couple of hours.
25 August 2023
Unprompted review
Reply from Oasisfashion
Hello Elizabeth,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Joshua, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
KM team
Princess of high street brand
I have been shopping in Oasis store for a long time (10 years it’s coming to). Now its app has made it super easier to shop. Oasis does the beautiful dress and they are very good quality compared to likes of ZARA, very moda , prettlittle things and of course shien. And the fact they gave petite section it’s even better for me. 😊
Customer service is one of a kind, communication is brilliant with email updates. I am a very happy customer. Thank you Oasis for my beautiful dresses and outfits. They look great and are unique. ♥️♥️♥️
23 August 2023
Unprompted review
Reply from Oasisfashion
Hi Sam,
I'm really glad you love the brand as much as we do. Please can you keep an eye out on our website as we do have some great offers which you can take advantage of as you may find something else you love.
Hope you have a great day.
Take Care
Hamza
Great customer service
Great customer service
Zahir is friendly and quickly sort out my request for vat invoices. Thanks so much for your help!
17 August 2023
Unprompted review
Reply from Oasisfashion
Good morning Khanh,
This is really great to hear and we appreciate you taking the time to leave Zahir a review regarding their service.
I'm pleased they were able to assist with your VAT invoice query and I'll be sure to pass this reivew over on your behalf.
Have a wonderful day, take care! - Jade J
DO NOT ORDER FROM THIS COMPANY
I ordered a dress from Oasis on 9th August which was dispatched and payment taken by 11th August. It has been with Evri (need I say more?) since 14th August.
I have contacted customer services several times since Friday (18th) who couldn’t be less interested if they tried. Like many others on these reviews I have been told “we need to wait more time before we can investigate.”
Apparently 144+ hours without tracking updating isn’t enough for Oasis / Debenhams. They are expecting me to wait 17 days without tracking updating. I am now out of pocket for a dress I doubt I will ever receive. *EDIT* I have now had notification from Evri to advise my parcel has been "misplaced" and Oasis still refuse to refund me.
I have also complained to Evri however they are just as incompetent.
At this point, I don’t expect a response as it will probably just p*ss me off more. From reading other reviews the company will just try blame me for selecting super saver delivery despite it now being over 7 working days since I ordered. I have also had zero issues selecting this option in the past and receiving my parcel within a few days.
Customer services have asked me to rate them on Trustpilot and as requested, I am naming them as “that would be amazing” - so Ashlin, Millie, Luke and Kymberley thanks for nothing.
PLEASE, do yourself a favour and don’t waste your money here.
20 August 2023
Unprompted review
Reply from Oasisfashion
Thanks for getting back in touch Sophie and providing your order number.
I have taken a look into your order and can see that your expected delivery date is today the 22nd of August for this order due to the parcel being placed on the 5-7 working day super saver option.
When tracking your parcel with Evri I can also see the parcel has updated showing the parcel to be out for delivery.
I do understand you frustration with being asked to allow a longer timeframe however this is to allow time for any updates to come through via your tracking with your courier, sometimes some parcels don't update until they are due to be delivered, such as what has happened to your parcel.
If you have any further questions please don't hesitate to reach back out to our customer service team.
Thanks
Samantha
-------------------------------------------------------------------------------
Hello Sophie,
Thanks for taking the time to leave this review, I'm sorry to hear your parcel has yet to arrive and also in hearing that your parcel has been classed as being misplaced with the courier and you're still waiting for a resolution for this.
I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.
Thanks
Samantha
excellent customer service
I had an issue with returning an item. Thanks to Laura B in customer services, issue was resolved very quickly. So 5 stars for Oasis customer services.
20 August 2023
Unprompted review
Reply from Oasisfashion
Hello Vivien, thank you for taking the time to leave a review regarding your recent experience with our brand!
I'm so glad to hear Laura was able to assist with your query and provide a 5 star service for you!
We can't wait to see you again soon - Millie
Fantastic customer service from Jade…
Fantastic customer service from Jade Amber. Super helpful and wonderful. Thank you and keep up the great work.
13 August 2023
Unprompted review
Reply from Oasisfashion
Hi Pammie
Thank you for your 5* review, its lovely to hear Jade Amber responded and resolved your query so quickly! Your feedback is greatly appreciated, and I will be sure to pass on your lovely words.
I hope you have a great day and take care!
-Stacy
Bogus discount codes
Why does the website glitch each time you try to add a discount code. First it offers you £20 off £100 spend, you put £100 worth of goods in basket and then that disappears and another code for £30 of £150 spend comes up, so again extra items added and guess what as soon as you hit £150 or over the discount code offer disappears from side. Then it offers 10% off everything but when you add discount code to order it states “discount code not found”. Tried contacting customer services and they were no help either. What a shambles.
11 August 2023
Unprompted review
Reply from Oasisfashion
Hi,
I'm really sorry you're struggling to apply your promo codes to your order but I'd be more than happy to help look into this further for you. I will need a few more details from you to get this looked into.
Please could you reply to the message you will have received off Trustpilot requesting more information.
We will require your email address.
Take Care
Hamza
Cheap clothes!! Don’t buy.
I ordered a raincoat from oasis and after wearing it for the first time when it rained the coat was completely ruined with white stains.
I contacted oasis and informed them of this I was told to wash it and that coats stain!!
I have never had a coat let alone one sold as a raincoat, stain when it has got wet.
Oasis if you sell poor quality clothes expect returns.
I would like a full refund and you can have your cheap excuse of a raincoat back!!
Update 15 August 2023.
Oasis are now demanding I provide more info even though I have already raised this with their customer service department; or they will get Trustpilot to remove my negative review!!
I guess that’s one way of avoiding negative reviews and poor ratings remove reviews you don’t like!!
13 August 2023
Unprompted review
Reply from Oasisfashion
Good morning,
Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services.
I am sorry to hear of the issue you have experienced with the rain coat you have purchased, I will be more than happy to investigate this further for you.
Please respond to my request via Trust Pilot and we will be in touch.
Thank you
Fiona
Excellent customer service
Laura B was exceptional in dealing with my query. Outstanding service
12 August 2023
Unprompted review
Reply from Oasisfashion
Hello Paula,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Laura, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
Daniel
Gutted
Gutted! I tried some Oasis jeans for the first time. I loved them, shape fit and style was perfect, my new go to for jeans. After 10 months of use the denim has split along the seam. Usually I'd repair myself but as its not a seam separation this is not possible without changing the shape of the jeans. Denim should be a hard wearing fabric... I've other pairs much older that are still going. I'd hoped the almost £50 price tag would buy me some quality but sadly not. Customers services advised that as they are over 6 mths old they can't help me. I'll be looking for a new favourite
9 August 2023
Unprompted review
Reply from Oasisfashion
Hi Bess
Thank you for taking the time to leave a review on your latest experience. Please be advised that we have a specific timescale that we are able to cater faulty goods which is 6 months from the date showing as delivered.
We remain committed to the best possible service for our customers, and all feedback is taken on board to better improve this.
Thank you and take care
-Stacy
Really gutted
Really gutted
I have waited for a delivery from Oasis since 26/7/23 and still no dress!
Sorted out immediately by Debenhamsand a replacement dress sent
Thank you!
26 July 2023
Unprompted review
Reply from Oasisfashion
UPDATE; Thank you for further details.
An email has been sent on Aug 7th with further details. Please keep an eye on any spam/junk folders just incase this falls into there in error.
Thank you and take care.
-Stacy
- - - - - - - - - - - - - - - - - - - -
Hi Janet, thanks for taking time to leave a review and I'm sorry to hear that you haven't received your order just yet, I can assure you this is not the way things usually go here!
I've sent a private message to you for more info on the order so if you could reply to this with your order number, I'll certainly provide and update on your order.
Looking forward to your reply Janet, speak soon! - Jack
Helpful staff
I contacted customer support regarding a refund and was advised by Jade who was very helpful.
3 August 2023
Unprompted review
Reply from Oasisfashion
Hi Lisa,
I'm really happy Jade was able to advise you about your refund query. I'll be sure to pass on your positive feedback to her.
Hope you have a lovely day.
Take Care
Hamza
Ameena is a first class credit to Oasis Customer Care
Ameena helped me resolve a very difficult (for me) issue, easily and without any hesitation. I am so glad of her help today, I will definitely shop in Oasis again as a direct result. Warm regards Ameena, from Shirley
1 August 2023
Unprompted review
Reply from Oasisfashion
Hi,
Positive feedback is always nice to hear. I'm really happy Ameena was able to help resolve an issue for you right away. I'll be sure to pass on your positive feedback to her.
Hope you have a great day.
Take Care
Hamza
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