Obitus Reviews 498

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I have just watched the stream of my uncle's funeral, and quite honestly the quality is very poor. I could not see the picture of my Uncle on the screen, it appeared as just blank white space. It wa... See more

Company replied

Rated 5 out of 5 stars

A cool and competent team. Nothing too much trouble. Glitches and issues a rarity. Actually think they’re all rather wonderful. Thank you, particularly during this past year when I’m sure as each o... See more

Company replied

Rated 5 out of 5 stars

Thank you for your highly professional and conscientious care of our account. It is most reassuring to know that your team are there for us, under sometimes very difficult circumstances and tight time... See more

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Rated 5 out of 5 stars

We had a problem uploading pictures and video clips in the specific order that we wanted them in i.e couple of photos, then a clip, few more pics, another clip. Our wonderful funeral directors West... See more

Company replied

Company details

  1. Audio visual consultant

Written by the company

Obitus provide the behind-the-scenes technology that helps funeral venues and funeral directors across the country deliver a fitting, dignified and seamless service for the bereaved families they serve. This includes music, photos and live streaming. We’re a small, dedicated, family-run team who care deeply about every funeral we help with. Most of the thousands of people every day who attend a funeral we’ve helped with never even know we exist, partly because our systems work so reliably the vast majority of the time. Over 5 million people have used our live streaming service during the last year and we’re proud we’ve been able to support so many families at this exceptionally difficult time. There are a lot of factors involved in delivering a live webcast, some within our control and many others outside of it. For example, we send the correct, automatically-generated usernames and passwords via email to the funeral venue, however it’s up to them, the funeral director and the family to share these details – very occasionally these get altered or miscommunicated while they’re being shared by others. We also don’t have control over the timings of the live stream, the starting and stopping of this is done by staff at the funeral venue who are running the service on the day – we are not present at the service. We help all of the venues we work with to understand the importance of a fast internet speed so that we can deliver the best possible quality and speed, but some venues are unable to provide this, often due to location or budget. We really do understand how upsetting it is when a live stream doesn’t go according to plan, and we’d like to apologise on behalf of all involved for anything that contributes to this occasionally happening. But we assure you we work as hard as we can to ensure nothing does go wrong, or to try and help as quickly as possible on the rare times it does. We don’t expect praise from families whose funerals we’ve helped with. We’re just doing our job and they have far higher priorities than thanking us. But we do ask that anyone reading these reviews to consider the context that we’ve explained above. In the same way most of the good reviews here are actually praising elements of the service we’re not responsible for, many of the poorer reviews are also addressing something outside of our reasonable control. We know we’re not perfect, but we get it right the vast majority of the time and we really do care, deeply. Anyone with questions, comments or concerns is welcome to email cs@obitus.com and we will gladly talk to you and help however we can. Please always include details of the venue, time and date of the service in any communications so we can work out exactly service you are referring to.


Contact info

3.7

Average

TrustScore 3.5 out of 5

498 reviews

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Rated 5 out of 5 stars

Excellent service from my side of the…

Excellent service from my side of the fence ... good idea keeping clergy and celebrants in the loop. The Obitus system works well in the Crems too. Thanks for all your help and support.

21 May 2021
Unprompted review
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Reply from Obitus

Hi David,

Great to hear! Thank you very much indeed.

Rated 5 out of 5 stars

Moving tributes made easy

Obitus offer an exceptional service at all times and make it very easy for us as Funeral Directors to offer a complete range of Live Webcasts, Visual Tributes and Music to families when we are arranging a funeral. Obitus are always there for advice and support which allows us to make sure that everything will run smoothly on the day. Families expect the best from us and we can always rely on the best from Obitus.
CLIVE PUGH Funeral Directors 95, Abbey Foregate, Shrewsbury

21 May 2021
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Reply from Obitus

Hi Clive,

So lovely to hear your experience with us, thank you for sharing.

Rated 4 out of 5 stars

Good

Good, reliable service and friendly staff to talk to when required

21 May 2021
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Reply from Obitus

Hi Ben,

Thank you for your feedback. As always, please let us know by contacting cs@obitus.com if there is anything else we can do to make your experience with us a great one. We welcome any further feedback and/or suggestions.

Rated 4 out of 5 stars

Things went fairly smoothly eventually

Things went fairly smoothly eventually, had problems putting music onto the system as wasnt set up. Took a long time to get sorted but got there eventually

21 May 2021
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Reply from Obitus

Hi Customer,

Thank you for your feedback. We apologise for your experience with setting you up. As always, please let us know by contacting cs@obitus.com if there is anything else we can do to make your experience with us a great one. We welcome any further feedback and/or suggestions.

Rated 5 out of 5 stars

I find the staff at Obitus to be very…

I find the staff at Obitus to be very helpful, especially when families request something that is not on the system and a little it different, they always seem to source the track for families.

21 May 2021
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Reply from Obitus

Hi Sharon,

We appreciate you sharing your feedback, thank you. We're always happy to help

Rated 4 out of 5 stars

Easy to understand and to choose…

Easy to understand and to choose hymns/music.
We like using Obitus

21 May 2021
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Reply from Obitus

Hi Jane,

Thank you for your feedback. As always, please let us know by contacting cs@obitus.com if there is anything else we can do to make your experience with us a great one. We welcome any further feedback and/or suggestions.

Rated 5 out of 5 stars

Ordering music and tributes easy and…

Ordering music and tributes easy and quick.
When the needing to telephone then the staff are always, polite, patient (very), extremely informative, kind and explain queries clearly and concisely,suggest alternative solutions and in a timely manner.
Thank you for your exceptional service

21 May 2021
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Reply from Obitus

Hi Graham,

Lovely to hear about your experience with us, thank you for sharing, we really appreciate it.

Rated 5 out of 5 stars

Obitus is easy to use and very quick &…

Obitus is easy to use and very quick & efficient service for Funeral directors online & the phone lines.

Staff are very friendly and go out of their way to help with any last amendments especially when issues arrive with music the team are quick at resolving any music or hymn query's you throw at them.

21 May 2021
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Reply from Obitus

Hi Mears Family Funeral,

Thank you for sharing your feedback, great to hear.

Rated 5 out of 5 stars

Always go the extra mile!

As funeral directors we make use of Obitus on an almost daily basis. We have always found them to be efficient, friendly and helpful. We have presented them with some 'interesting' situations over the years, with music that is difficult to find and tight deadlines and they have always pulled it out of the bag for us. We think of them as part of our team.

21 May 2021
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Reply from Obitus

Hi Jennifer,

So lovely to hear about your experience with us. We love that you said you feel that we are part of your team, thank you for sharing your feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service. Always on time and accurate. Queries are answered quickly and professionally. Would definitely use again

21 May 2021
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Reply from Obitus

Hi Haydocks Funeral Services Leigh,

Thank you for sharing your feedback, great to hear.

Rated 5 out of 5 stars

Excellent

Used by our company regularly. The site is easy to use and follow.
The customer service team are very helpful if you require help.
I would highly recommend that every crematorium use Obitus.

21 May 2021
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Reply from Obitus

Hi Revel Funeral Service,

Thank you for your feedback on our website and the Customer Service team, appreciate you sharing.

Rated 5 out of 5 stars

Obitus are extremely helpful

Obitus are extremely helpful, always willing to go the extra mile to ensure that our clients have the best possible audio and visual services for their loved ones.

21 May 2021
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Reply from Obitus

Hi Lynn,

Great to hear about your experience with us, appreciate you sharing.

Rated 5 out of 5 stars

Obitus is such a great Company to be involved with

Obitus is such a great Company to be involved with. Everyone there is so helpful and nothing is too much trouble for them. All processes are very straightforward and the music choices are extensive.

21 May 2021
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Reply from Obitus

Hi Jackie,

Thank you for your kind feedback, so lovely to hear. Appreciate it.

Rated 5 out of 5 stars

The staff are very friendly and helpful…

The staff are very friendly and helpful and the system is easy to use.

One improvement I would like is to be able to see a full listing of both music and video tributes together, so that I can check the running order and make changes if necessary.

21 May 2021
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Reply from Obitus

Hi Drew,

Great to hear about your experience with us, appreciate you sharing your feedback.

Rated 5 out of 5 stars

Not had any problems

Not had any problems, if any issue with music or visual tribute's arise, they are resolved quickly with immediate confirmation.
One thing less to worry about.

21 May 2021
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Reply from Obitus

Hi Welham Jones Funeral Directors,

Great to hear about your experience with us, appreciate you sharing your feedback.

Rated 5 out of 5 stars

Excellent Service

Always excellent, reliable service.

21 May 2021
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Reply from Obitus

Hi Christina,

Thank you for your feedback, appreciate it.

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