The shipment was put on hold by DHL, then after 14 days it was returned. Afterwards the nice support team at Occhialando organized that it was re-sent via UPS. So it arrived without problems, but with... See more
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See what reviewers are saying
I ordered multiple times from Occhialando and I can surely say that I won’t be stopping. I’m a sunglasses maniac, wearing sunglasses during the whole year. I always like to add a new pair to my collec... See more
Company replied
Great variety of sun glasses and good prices! Ordering process was really smooth and the sunglasses arrived fast. Would suggest, just to have it as an option, to provide more shipment methods, as expr... See more
Company replied
This was my second time buying from Occhialando. The prices are very good and the handling of queries is also good. Excellent packing and quick shipping. 9/10 experience.
Company replied
Company details
Written by the company
Occhialando è un sito e-commerce dedicato esclusivamente alla vendita online di occhiali da vista da sole e accessori. Grazie alla sua piattaforma user-friendly, intuitiva e dinamica, l'acquisto di prodotti con un solo clic non è mai stato così semplice. Con una vasta gamma di prodotti delle migliori marche e prezzi competitivi, sul nostro sito troverai tutto ciò che cerchi. Scopri l'esperienza accogliente di fare shopping su Occhialando, dove la comodità è solo a un click di distanza.
Contact info
Formigine, Italy
- 00390598303572
- service-support@occhialando.it
- www.occhialando.it
4.5
Excellent
4K reviews
Replied to 68% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great reaction time
19 March 2026
Reply from Occhialando
Dear Patrik,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
Reply from Occhialando
Dear Luka,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
I have received an authentic item…
I have received an authentic item professionally packed and with high quality specs. The original lenses were also packed with item for authenticity. Highly recommended and will order agian.
13 March 2026
Unprompted review
Reply from Occhialando
Dear Sea,
We would like to express our sincere gratitude for choosing to shop with Occhialando. We are pleased to know that you found what you were looking for on our e-commerce website.
Your support and trust are greatly appreciated. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, do not hesitate to contact us. We will be happy to help.
Once again, thank you very much for choosing Occhialando. We truly appreciate your preference and hope that your new glasses bring you great satisfaction.
Kind regards,
The Occhialando Team
Reply from Occhialando
Dear Vladislav Dolejs,
We would like to express our sincere gratitude for choosing to shop with Occhialando. We are pleased to know that you found what you were looking for on our e-commerce website.
Your support and trust are greatly appreciated. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, do not hesitate to contact us. We will be happy to help.
Once again, thank you very much for choosing Occhialando. We truly appreciate your preference and hope that your new glasses bring you great satisfaction.
Kind regards,
The Occhialando Team
very good mafaka
9 March 2026
Reply from Occhialando
Dear Nursultan Maratov,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
Reply from Occhialando
Dear Maria Kyriakou,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
Thanks a lot for a very quick reply and…
Thanks a lot for a very quick reply and delivery! And for having a frame that was out of stock everywhere else!)
20 February 2026
Reply from Occhialando
Dear Olha Nikitchenko,
We would like to express our sincere gratitude for choosing to shop with Occhialando. We are pleased to know that you found what you were looking for on our e-commerce website.
Your support and trust are greatly appreciated. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, do not hesitate to contact us. We will be happy to help.
Once again, thank you very much for choosing Occhialando. We truly appreciate your preference and hope that your new glasses bring you great satisfaction.
Kind regards,
The Occhialando Team
Good prices and fast delivery!
13 March 2026
Reply from Occhialando
Dear Michael,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
Price and delivery all good!
10 March 2026
Reply from Occhialando
Dear Customer,
We would like to express our sincere gratitude for choosing to shop with Occhialando. We are pleased to know that you found what you were looking for on our e-commerce website.
Your support and trust are greatly appreciated. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, do not hesitate to contact us. We will be happy to help.
Once again, thank you very much for choosing Occhialando. We truly appreciate your preference and hope that your new glasses bring you great satisfaction.
Kind regards,
The Occhialando Team
It takes too long for package to…
It takes too long for package to arrive. I didn’t get the package yet, it’s been almost 14 days since my pruchase.
10 March 2026
Reply from Occhialando
Dear Maja Krndija,
Based on the checks carried out on your order, we can confirm that it was shipped on 03/03/2026 and that on 09/03/2026 the GLS courier attempted delivery but was unable to complete it because you were not at home. Subsequently, you requested delivery to a ParcelShop for collection.
We would also like to clarify that your order was shipped on the fourth business day and was therefore fully within the expected timeframe. As stated on our website, standard delivery times within the EU range from 2 to 6 business days from the moment the parcel is handed over to the courier. I am also attaching the GLS tracking information.
https://www.gls-italy.com/?option=com_gls&view=track_e_trace&mode=search&numero_spedizione=+E8661377719+&tipo_codice=nazionale
Date and Time Place State Note
10/03/2026 12:38 Slovenia Shipment delivered to parcel box
10/03/2026 12:38 Ww Delivered.
10/03/2026 08:02 Slovenia Delivery expected today
09/03/2026 13:39 Slovenia Delivery agreed
09/03/2026 09:01 Slovenia Delivery failed, recipient absent
09/03/2026 07:32 Slovenia Delivery expected today
09/03/2026 06:38 Slovenia Shipment arrived at the local GLS branch
06/03/2026 21:23 Slovenia Shipment arrived at the local GLS branch
05/03/2026 02:24 Ansfelden - Austria Shipment arrived at the local GLS branch
04/03/2026 03:39 International Hub In transit.
04/03/2026 03:38 Deaf - Italy Departed from the sending office. In transit.
04/03/2026 03:38 Deaf - Italy Shipping entrusted to GLS
03/03/2026 19:11 Modena Departed from the sending office. In transit.
03/03/2026 11:56 Deaf - Italy Shipment created, not yet entrusted to GLS
03/03/2026 Deaf - Italy
Occhialando Team
Never delivered no update way pass gbe delivery time
I have ordered and payed for the sunglasses. After 2 days they send me an email that the order is confirmed…several weeks have passed I haven’t received my sunglasses. I have contacted through the contact form twice NO ANSWER I called them
From
A different country NO ANSWER. I am
Started wondering that they are a scam
And I need ti contact my bank !!
9 March 2026
Unprompted review
Reply from Occhialando
Dear Dimitris Chorianopoulos,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
Reply from Occhialando
Dear Jekaterina Demidova,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
Incredible fast delivery to Greece
Incredible fast delivery to Greece. Thank you guys
18 February 2026
Reply from Occhialando
Dear Nikolaos Gkrimpas,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
Non delivery and poor customer service
I ordered a pair of sunglasses from Occhialando in mid-December. The package was later marked as delivered while we were travelling and therefore could not have been received.
At Occhialando’s request, I completed and signed the carrier’s non-receipt declaration confirming that the package was not received.
Since then, the matter has been ongoing for weeks. Despite multiple follow-ups, the only response has been that they are still waiting for the carrier to reply. No replacement, refund, or other solution has been offered.
It is disappointing that the issue is repeatedly referred to the delivery company rather than being resolved for the customer. From my perspective, the seller should take responsibility for solving the problem.
Unfortunately, this has been a very frustrating customer service experience.
Update:
I am still waiting for a resolution after almost four months.
Occhialando continues to refer the matter entirely to the courier, without taking responsibility. It is common practice to offer a replacement or refund while clarifying the issue with the delivery company in the background.
Very disappointing handling of this case.
15 December 2025
Unprompted review
Reply from Occhialando
Dear Hendrik Conradi,
According to our checks, the shipment tracking currently shows the parcel as delivered by GLS. Until the courier provides us with an official communication or evidence to the contrary, the shipment must therefore be considered delivered based on the information available in the carrier’s system.
As you indicated, we have received and forwarded to the courier the signature disclaimer declaration that you completed and signed. On our side, we have already made several follow-ups with GLS in order to obtain clarification regarding the delivery.
Unfortunately, we have not yet received any response from the courier, and the case is therefore still pending their reply. As soon as we receive an official update, we will inform you and handle the situation accordingly.
https://www.gls-italy.com/?option=com_gls&view=track_e_trace&mode=search&numero_spedizione=+E8661128907+&tipo_codice=nazionale
We remain available for any further clarification.
Best regards
Team Occhialando
Excellent communication and service
Despite delays from the supplier of the brand, Giovanna and her colleagues were very helpful with very good communication. Glasses arrived exactly as ordered. Thanks!
2 March 2026
Unprompted review
Reply from Occhialando
Dear Mark Mottershead,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
Reply from Occhialando
Dear Predrag Aleksic,
We would like to express our sincere gratitude for choosing to shop with Occhialando. We are pleased to know that you found what you were looking for on our e-commerce website.
Your support and trust are greatly appreciated. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, do not hesitate to contact us. We will be happy to help.
Once again, thank you very much for choosing Occhialando. We truly appreciate your preference and hope that your new glasses bring you great satisfaction.
Kind regards,
The Occhialando Team
Reply from Occhialando
Dear Gediminas,
We would like to express our sincere gratitude for choosing to shop with Occhialando. We are pleased to know that you found what you were looking for on our e-commerce website.
Your support and trust are greatly appreciated. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, do not hesitate to contact us. We will be happy to help.
Once again, thank you very much for choosing Occhialando. We truly appreciate your preference and hope that your new glasses bring you great satisfaction.
Kind regards,
The Occhialando Team
This was my first experience with this!
This was my first experience with this store.
I was a little apprehensive...
But I read so many positive reviews.
And I decided to buy Chloe glasses frames!
And I'm so glad I did!
The delivery was on time, and the package was well packaged!
This is exactly what I wanted!
I hope to get multifocal lenses installed on these frames at a local store, and I'll be happy!
Thank you for your politeness and attentiveness to your customers!
I highly recommend it!!
I think I'll be using this store again!
Wish you success in your business!
Sincerely, your client, Alla V.
16 February 2026
Reply from Occhialando
Dear Alexander,
We would like to sincerely thank you for choosing Occhialando for your purchase. We are delighted that you found the perfect product on our website. Your support is very important to us.
We are passionately committed to providing an excellent shopping experience, ensuring the quality of our products and a high standard of customer service. We are here to support you at every stage.
If you have any questions or need assistance, please do not hesitate to contact us. We will be happy to help you, and we thank you once again for choosing Occhialando.
We truly appreciate your choice and hope that your new glasses bring you complete satisfaction.
Kind regards,
The Occhialando Team
I appreciated how well you communicated…
I appreciated how well you communicated to manage my expectations. I liked your careful quality control.
9 February 2026
Reply from Occhialando
Dear Eva Juel Hammerich,
We would like to express our sincere gratitude for choosing to shop with Occhialando. We are pleased to know that you found what you were looking for on our e-commerce website.
Your support and trust are greatly appreciated. We are constantly committed to providing an excellent shopping experience, ensuring the quality of our products and the professionalism of our customer service.
Please remember that we are here to assist and support our customers at every stage of the process. If you have any questions or need further information, do not hesitate to contact us. We will be happy to help.
Once again, thank you very much for choosing Occhialando. We truly appreciate your preference and hope that your new glasses bring you great satisfaction.
Kind regards,
The Occhialando Team
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