Conflicting advice and inadequate support on my comprehensive policy
I held a comprehensive policy with Oceania Insurance (underwritten by Auto & General) at the time of my not-at-fault accident on 4 August 2025.
Oceania advised me that no separate claim was required because the at-fault driver had lodged with Coles/Auto & General. They also mentioned that Swift Recovery represented me, but this turned out to be incorrect. When I later asked Oceania for assistance, they declined to help and suggested I withdraw the claim. This conflicting guidance caused significant confusion and delay. My policy was subsequently cancelled after the accident.
The overall support during this difficult claims process felt inadequate.








