Ocl Solicitors Reviews 

1,573
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 632 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and compassionate approach, ensuring pleasant and reassuring interactions. Many highlight exceptional customer service, noting informative, patient team members who clearly explain complex matters. Prompt responses and efficient claim handling are appreciated, often leading to positive outcomes and reduced stress. However, some customers experienced lengthy claim processes, occasionally taking over a year to resolve, and reported communication issues, often needing to chase for updates. A few also felt pressured or that the process was not always in their best interest, leading to dissatisfaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are helpful,... See more

Claim

Customers consistently note positive experiences with claim, praising the professional and efficient handling... See more

Service

Customers had positive experiences with service, often describing it as efficient, thorough, and... See more

Response time

Clients share positive opinions on response time, with many reviewers appreciating being kept updated every... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OCL Solicitors have been really helpful throughout my long and difficult case. Kelly Homar, Karolina Bem and their team have kept me informed of everything that is going on. They have reassured m... See more

Rated 5 out of 5 stars

Daniel had taken on my case after his colleagues had done the initial work. He has acted in a professional and courteous manner and has overseen my case to a satisfactory end. He has kept me updated t... See more

Rated 5 out of 5 stars

I found the company dealt with my claim in a very professional manner. They kept me up to date every step of the way and answered my layperson questions in a very quick easy to understand format. T... See more

Rated 5 out of 5 stars

The whole process was carefully explained from start to finish and any worries I had were quickly addressed, putting my mind at ease. A very friendly and efficient process.


Company details

  1. Personal Injury Lawyer

Written by the company

OCL Solicitors have helped over 18,500 people like you receive £24,000,000 in compensation after being involved in a road traffic accident that was not their fault. All of our teams are trained to the highest of standards and this enables them to offer you the best advice whilst maintaining exceptional customer service. We deal with a wide variety of cases ranging from minor injuries to those more unfortunate catastrophic injuries. To enable us to provide the best possible care for you we have access to a Tier 1 medical agency who works with an extensive panel of medical experts that will help rehabilitate your injuries. All of this is arranged and dealt with by our professional file handlers who will make the whole process as simple and straightforward as possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

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4.7

All reviews

(1,573)

619 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

For the last 3 years

For the last 3 years , David Vaughan of OCL has been handling my case .
His professionalism & dedication to my case has been second to none .
He made an extremely difficult time of my life a lot easier with his superb customer service .
Thank you David

30 July 2026
Unprompted review
Rated 2 out of 5 stars

Unforgettable

It was an experience I never want to go through ever again. I felt bullied and threatened if I didn't follow their demands.in the future I will go direct to my insurance company.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

I found the company dealt with my claim…

I found the company dealt with my claim in a very professional manner. They kept me up to date every step of the way and answered my layperson questions in a very quick easy to understand format.
They provide a very thorough service and were very helpful throughout.
Thank you for everything

29 July 2026
Unprompted review
Rated 5 out of 5 stars

I have been assisted by Karen for a…

I have been assisted by Karen for a little over a year from OCL and I cannot fault any interaction we have had. She is compassionate, thorough, knowledgeable and evidently very well experienced. I would also like to note any other OCL colleague have also spoken with compassion and knowledge. Would definitely recommend OCL, and I would like to thank Karen for all the hard work she has put into my case and the outcome she achieved for me. She encouraged me to continue when things got difficult and was very patient and understanding of my circumstances- even if it meant her work was put on a back foot. Thank you Karen and OCL

28 July 2026
Unprompted review
Rated 5 out of 5 stars

OCL Solicitors - Honest and Transparent service

OCL Solicitors
My personal experience was beyond words, Karen was dealing with my case and a colleague Georgina.
Anyone looking for a solicitor that cares, supports and understands your situation look no further than this company. I trust Karen’s integrity and honesty highly.

Thank You
Mr S Davis

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Ocl solicitors

Oclsolicitors id like to thank all that was involved in my injury case you have all worked hard for the last 5yrs a special thanks to Claire who is no longer with the company and to Diane and Louise many thanks Kim proffitt

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Caring Service Throughout

I had a serious motorcycle accident where a car had pulled out on me and I had to swerve to avoid a side on impact but was unable to control the slide resulting in a broken collar bone, several broken ribs and a collapsed lung. The car driver disputed liability so my insurer footed the bill for repairs. Unfortunately, I didn't have personal accident insurance but OCL stepped in and offered me cover via an ATE Policy.
OCL were absolutely first class throughout. I'd never had a serious accident before and was a little wary at first that I could be landed with costs. Claire reassured me and ordered additional scans, physiotherapy and even some counselling to get me back on my bike. Then Brett Fleming took over and was absolutely excellent. He really drove the case forward, explaining both positive precedents and potential litigation risks along the way and helped me make informed decisions. He succeeded in getting a settlement that I am absolutely delighted with. Thanks OCL and particularly Brett!!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

We mainly dealt with Stephanie Robinson…

We mainly dealt with Stephanie Robinson in relation to a claim against our insurance policy, and there were many times that we had to make contact with her - some involving lengthy conversations with her. She was always helpful, informative and polite, and a credit to her Company.

17 July 2026
Unprompted review

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