Ocl Solicitors Reviews 

1,571
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 632 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and compassionate approach, ensuring pleasant and reassuring interactions. Many highlight exceptional customer service, noting informative, patient team members who clearly explain complex matters. Prompt responses and efficient claim handling are appreciated, often leading to positive outcomes and reduced stress. However, some customers experienced lengthy claim processes, occasionally taking over a year to resolve, and reported communication issues, often needing to chase for updates. A few also felt pressured or that the process was not always in their best interest, leading to dissatisfaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are helpful,... See more

Claim

Customers consistently note positive experiences with claim, praising the professional and efficient handling... See more

Service

Customers had positive experiences with service, often describing it as efficient, thorough, and... See more

Response time

Clients share positive opinions on response time, with many reviewers appreciating being kept updated every... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OCL Solicitors have been really helpful throughout my long and difficult case. Kelly Homar, Karolina Bem and their team have kept me informed of everything that is going on. They have reassured m... See more

Rated 5 out of 5 stars

Daniel had taken on my case after his colleagues had done the initial work. He has acted in a professional and courteous manner and has overseen my case to a satisfactory end. He has kept me updated t... See more

Rated 5 out of 5 stars

I found the company dealt with my claim in a very professional manner. They kept me up to date every step of the way and answered my layperson questions in a very quick easy to understand format. T... See more

Rated 5 out of 5 stars

The whole process was carefully explained from start to finish and any worries I had were quickly addressed, putting my mind at ease. A very friendly and efficient process.


Company details

  1. Personal Injury Lawyer

Written by the company

OCL Solicitors have helped over 18,500 people like you receive £24,000,000 in compensation after being involved in a road traffic accident that was not their fault. All of our teams are trained to the highest of standards and this enables them to offer you the best advice whilst maintaining exceptional customer service. We deal with a wide variety of cases ranging from minor injuries to those more unfortunate catastrophic injuries. To enable us to provide the best possible care for you we have access to a Tier 1 medical agency who works with an extensive panel of medical experts that will help rehabilitate your injuries. All of this is arranged and dealt with by our professional file handlers who will make the whole process as simple and straightforward as possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,571)

616 reviews in the last 12 months

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Rated 5 out of 5 stars

First experience using this company

First experience using this company, they were instructed to handle a case on my behalf.
I’ve never had to deal with anything like this before, at no point whatsoever did I feel judged or not heard, they were very helpful, fast a responding and kept me in the loop with everything. Even after the case went to court they reached out straight away to go over everything.
Everything was smooth from start to finish considering how anxious I was.
A big thank you to all involved that helped and supported.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Extremely reassuring

Everything was explained in a way that was easy to understand ,she was patient and very reassuring and put our minds at ease regarding our no fault claim.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service, really bad communication. No follow up, or confirmation of what happening with claim. Have been waiting since May 26.. for response.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Lucia Raffo

FYI this is a review on an individual who was absolutely brilliant. It’s a shame she wasn’t dealing with my claim from the start.
Thanks Lucia

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Good service

I can’t complain about the service I received. I was involved in a non injury collision in June 2025, the whole process took a year to complete but once compensation was agreed it took just a few days to be received. I also had good communication over all.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was kept updated at every stage and am pleased with the outcome. It took some time to get everything sorted but promptly dealt with

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Hollie Edmonds

Kelsie at OCL Solicitors was efficient throughout the process, keeping things progressing and responding to queries in a timely manner. I appreciated her thorough approach, ensuring that all the necessary information was gathered and that I understood what was happening at each stage. Thank you for your support and guidance throughout the claim.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

I feel the solicitors were excellent,

I feel the solicitors were excellent,
They were always in constant contact, very supportive and I always thought they were giving me experienced advice, they gave me the decisions to make and assured me they would give me full backing either way , eventually I was advised what to do with a difficult case without much evidence to support my claim , we came to a mutual agreement on all side and it was dealt with swiftly.

6 July 2026
Unprompted review
Rated 2 out of 5 stars

I found my experience with the Solictors very stressful…

I found my experience with the Solicitors very stressful. I had repeated telephone conversations and emails about the same information that I had already provided. I had letters from One Call saying as I had no contact with the solicitors that I would potentially be charged £9k for the non fault claim. At this point I had been liaising with them for a number of weeks. It was a very disappointing service that I would not want to repeat.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

From the outset my claim was dealt with very efficiently. All communications were friendly and informative. I was fully appraised of progress. This really helped when (due to a family medical issue) we were under a lot of stress. The claim was settled in full to my benefit. Thank you.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant communication

Laura is excellent! Every step of the way is clearly explained, and query or question ignored.
Have had a really positive experience with all the team I’ve encountered.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Car accident

George explained everything to me in a polite easy way and told me what choices i had and gave me time to think about it and make my own decision

1 July 2026
Unprompted review

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