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Octa Broker Reviews 

9,633
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpfulness and responsiveness of the customer support team, often highlighting specific agents for clear explanations and quick assistance. The service is generally described as good, with positive experiences noted for trading and platform use. However, a significant concern for many users revolves around payment and withdrawal issues, with funds often pending or delayed for extended periods. Reviewers frequently cite difficulties with deposits not reflecting and the need for repeated documentation. Additionally, some experienced poor customer support response times, including unavailable live agents and unanswered emails, particularly concerning financial discrepancies.

What people talk about most

Payment

Clients express significant dissatisfaction with the payment system, particularly regarding deposits and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Response time

Reviewers mention ambiguous feedback about response times, with many expressing frustration over long waits... See more

Service

Customers had ambiguous experiences with service, with some reviewers expressing deep frustration and... See more

Refund

Users describe negative interactions with refund, with many customers expressing significant frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Raden good agent help me with my case ,explain everything i was need to know i hope resolve it thank you octafx good broker i suggest to all i have many years with this broker

Company replied

Rated 4 out of 5 stars

You did very well for the following and update requested from my end, as i am preparing to get the missing information you requested

Company replied


Company details

  1. #95 of 99 best companies in Finance broker
  2. #100 of 107 best companies in Alternative Financial Services
  3. #51 of 51 best companies in Financial advisor
  4. #25 of 28 best companies in Investment company
  5. #70 of 79 best companies in Investment service
  6. #10 of 13 best companies in Stock broker

About Octa Broker

Written by the company

Octa is a global brokerage brand that prioritises transparent trading, fast withdrawals, and reliable access to services.

Key facts about Octa:
  • 15 years on the market
  • 28 mln+ traders' accounts
  • 3 trading platforms: OctaTrader, MT4, and MT5
  • 280+ trading instruments
  • 90+ industry awards.

Offering easy-to-use analytical tools and guidance for traders of all experience levels, Octa provides high-quality trading services and transparent, advantageous trading conditions:
  • low spreads
  • quick deposits and withdrawals
  • 0% commission
  • no swaps
  • 50% deposit bonus.

Contact info

3.7

Average

TrustScore 3.5 out of 5

10k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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3.7

All reviews

(9,633)

1,111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super

Acha tha thank u

8 June 2026
Octa Broker logo

Reply from Octa Broker

Namaste!

Humein khushi hai ki aap Octa ka anand le rahe hain. Aapke feedback ke liye dhanyavaad, aur kripya kabhi bhi humse sampark karne mein sankoch na karein.

Sadar,
Octa Rep.

Rated 5 out of 5 stars

Excellent

Excellent support

8 June 2026
Octa Broker logo

Reply from Octa Broker

Hello!

Thanks for choosing Octa! We’re thrilled to hear you’re enjoying our trading platform. We’re always here if you have any questions.

Kind regards,
Octa Rep.

Rated 5 out of 5 stars

Super good very good

Super good very good

8 June 2026
Octa Broker logo

Reply from Octa Broker

Hello!

Thanks for your kind words and for choosing Octa. We’re always committed to giving you the best trading experience.

Kind regards,
Octa Rep.

Rated 4 out of 5 stars
Octa Broker logo

Reply from Octa Broker

Hello!

We truly appreciate your feedback. Thank you for trading with Octa.

If you have any ideas or recommendations on how we can improve our service and earn a 5-star rating, you're more than welcome to write to us.

Kind regards,
Octa Rep.

Rated 4 out of 5 stars

Good

Thank you for appreciation with me

8 June 2026
Octa Broker logo

Reply from Octa Broker

Hello!

Thanks for choosing Octa! We’re glad to have you with us and are always here if you need support.

Kind regards,
Octa Rep.

Rated 5 out of 5 stars

V food

V good experience

8 June 2026
Octa Broker logo

Reply from Octa Broker

Hi there! Thank you so much for your positive feedback on our trading platform. If you have any questions, please get in touch with us at support@octaassist.com. We're always ready to assist you.

Rated 2 out of 5 stars
Octa Broker logo

Reply from Octa Broker

Hello!

Thank you for the feedback. We're happy to know that your experience met the expectation. However, we'd like to understand the discrepancy between your good review and your low rating. If you have any ideas on improving our app, feel free to share them with us. We'd be happy to improve our app based on your suggestions.

Kind Regards,
Octa Rep.

Rated 5 out of 5 stars

Pending withdrawal not credited

Pending withdrawal not credited

5 June 2026
Octa Broker logo

Reply from Octa Broker

Hello!

We sincerely apologize for any inconvenience this situation may have caused. Please rest assured that your case is still under active review, and our team is working to resolve it as quickly as possible. Some cases may take longer due to dependencies on external providers, but we are doing everything we can to expedite the process.

We truly appreciate your patience and understanding, and we will keep you updated as soon as there is any progress.

Kind regards,
Octa Rep.

Rated 4 out of 5 stars
Octa Broker logo

Reply from Octa Broker

Hello!

Thank you for choosing Octa. We’re glad to hear you’re enjoying your experience with us. Always happy to help if needed!

Kind regards,
Octa Rep.

Rated 1 out of 5 stars

Not give ans

5 June 2026
Octa Broker logo

Reply from Octa Broker

Hello!

Thank you for your feedback. We would like to understand your experience better, but unfortunately, we are unable to determine the exact issue from your review.

Could you please provide more details about what happened? We will be happy to look into the matter and see how we can assist you.

We look forward to hearing from you.

Kind regards,
Octa Rep.

Rated 5 out of 5 stars

He solved the issue so well and fast…

He solved the issue so well and fast and please improve your bot it send the same repeted messages and it gets irritated and make sure the payment is credited to my account as soon as possible

6 June 2026
Unprompted review
Octa Broker logo

Reply from Octa Broker

Hello!

We always strive to provide the best possible service, and we're disappointed to learn that your experience did not meet your expectations. Your feedback is extremely valuable to us, and we will continue striving to improve our services and provide a smoother, more positive experience in the future.

If you need any additional assistance from our side, please feel free to reach out.

Kind regards,
Octa Rep.

Rated 5 out of 5 stars

Good

Good coustmer care 24/7

5 June 2025
Octa Broker logo

Reply from Octa Broker

Hello!

Thanks for being part of Octa! We’re glad you’re enjoying the platform and are always ready to assist.

Kind regards,
Octa Rep.

Rated 5 out of 5 stars

Deposit not received problem not solved 5/6/2026 not solved

My deposit money not received problem not solved no response 3 days waiting not received

3 June 2026
Octa Broker logo

Reply from Octa Broker

Hello!

We’re truly sorry to hear about your concerns and completely understand how frustrating this situation must be for you. Please rest assured that your case is receiving our full attention and has already been escalated to the highest priority level for careful review.

Our team is actively working on resolving this matter, and we are fully committed to assisting you every step of the way. We sincerely appreciate your patience and will continue doing everything possible to reach a resolution as quickly as we can.

Kind Regards,
Octa Rep.

Rated 5 out of 5 stars
Octa Broker logo

Reply from Octa Broker

Hello!

We appreciate you choosing Octa and sharing your experience with us. It’s great to know you’re satisfied with our services. Feel free to contact us anytime.

Kind regards,
Octa Rep.

Rated 5 out of 5 stars
Octa Broker logo

Reply from Octa Broker

Hello!

Thank you for choosing Octa. We’re glad to hear you’re enjoying your experience with us. Always happy to help if needed!

Kind regards,
Octa Rep.

Rated 1 out of 5 stars

Service is poor

Service is poor

5 June 2026
Octa Broker logo

Reply from Octa Broker

Hello!

We're sorry to learn that you were dissatisfied with our service. This is certainly not the experience we aim to provide our clients.

We value your feedback and would like to better understand what led to this impression. If you could share more details about the issue you encountered, we would be happy to review it and see how we can assist.

Thank you for your feedback, and we hope to have the opportunity to improve your experience with us.

Kind regards,
Octa Rep.

Rated 5 out of 5 stars
Octa Broker logo

Reply from Octa Broker

Hello!

Thanks a lot for choosing Octa! We’re glad you’re happy with our platform. Reach out anytime if you have questions!

Kind regards,
Octa Rep.

Rated 5 out of 5 stars

Excellent 👌

5 June 2025
Octa Broker logo

Reply from Octa Broker

Hello!

Thank you for choosing Octa. We’re glad to hear you’re enjoying your experience with us. Always happy to help if needed!

Kind regards,
Octa Rep.

Rated 5 out of 5 stars
Octa Broker logo

Reply from Octa Broker

Hello!

Thanks for being part of Octa! We’re glad you’re enjoying the platform and are always ready to assist.

Kind regards,
Octa Rep.

Rated 1 out of 5 stars

Not good delay in talking

Not good delay in talking

4 June 2026
Octa Broker logo

Reply from Octa Broker

Hello!

We're sorry to hear that you feel this way. We always strive to provide the best possible service, and we're disappointed to learn that your experience did not meet your expectations.

We value your feedback and would appreciate the opportunity to better understand your concerns. If there's anything we can assist you with, please don't hesitate to contact us, and we'll do our best to help.

Kind regards,
Octa Rep.

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