Update: I was contacted directly by the OCUS team. The payment issue has been resolved. I hope that the platform will function properly in the future, and that photographers’ feedback will be take... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been shooting food photography for an OCUS client for a couple of years now. Although the OCUS team tends to provide a fair number of assignment opportunities per month, my wish is that the resta... See more
Company replied
I have been working with OCUS for almost 4 months with more than 80 jobs. The new website is a complete disaster. They want you to call the restaurant owner immediately and behaving like we are call... See more
Company replied
Ocus' systems are improving. However, communication is still a problem. There are too many situations where I find myself in a gray area, and I have no options. I had to cancel a shoot because they we... See more
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Company details
Written by the company
In addition to the opportunity for technology to shape an ecosystem for creatives, we recognized that brands and businesses were lacking an efficient method to create, manage and optimize impactful visuals at speed and scale. Piecing together this opportunity and market gap, we created OCUS. Our purpose, which remains core to our mission today, is to drive online performance for businesses through always-on performing images, while creating the largest thriving ecosystem for creative workers.
Contact info
3.3
Average
506 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from OCUS
Hello Rocco,
We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Christophe - The OCUS Team
Reply from OCUS
Hello Deana,
We appreciate your review! It’s great to know you enjoyed your experience with OCUS. If there’s any way we can make things even better, we’d love to hear your thoughts—we’re always striving for that extra star!
Kind regards,
Rinah - The OCUS Team
Reply from OCUS
Hello,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Emelie - The OCUS Team
Bad information
Bad information. Does not keep appointments as scheduled. Refuse to follow up or give customers a call back.
13 March 2025
Reply from OCUS
Hello Cleo,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. We take your concerns very seriously.
I sincerely apologize for the inconvenience caused by these unexpected photoshoot cancellations. Our team is actively working on locating a new photographer for you, and we will provide an update as soon as possible.
Kind regards,
Christophe - The OCUS Team
Have not had our session that has been…
Have not had our session that has been scheduled twice. Spoke with the photog and he was unaware of the appt. yesterday at 10:00. He said he is still owed payment from his last project. We may just bypass the photos and we will do them ourself.
18 March 2025
Reply from OCUS
Hello,
Thank you for taking the time to share your feedback. I'm sorry to hear about this situation.
I can confirm that an investigation has been initiated on your behalf, and if any additional information is needed, we will reach out to you.
Please rest assured that we take your concerns seriously, and I sincerely apologize for the inconvenience caused by these unexpected photoshoot cancellations. Our team is actively working on locating a new photographer for you, and we will provide an update as soon as possible.
If you have any further questions, please don’t hesitate to reach out. My team and I are here to assist you.
Kind regards,
Kevin - The OCUS Team
Enjoyed taking food photography photos.
17 March 2025
Reply from OCUS
Hello Rick,
We appreciate your review! It’s great to know you enjoyed your experience with OCUS. If there’s any way we can make things even better, we’d love to hear your thoughts—we’re always striving for that extra star!
Kind regards,
Rinah - The OCUS Team
Perfection!
I didn’t know what to expect but the process, the professionalism and outcome of the final project were exceptional! Would recommend anyone to use their services.
5 March 2025
Reply from OCUS
Hello Carla,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Christophe - The OCUS Team
Great photo shoot and photographer was…
Great photo shoot and photographer was very informative about the requirements for the session. Everything went well with the presentation of our food which included a variety of items on our menu. The photographer was very professional , polite and kind to us.
7 March 2025
Reply from OCUS
Hello Big,
We appreciate your review! It’s great to know you enjoyed your experience with OCUS. If there’s any way we can make things even better, we’d love to hear your thoughts—we’re always striving for that extra star!
Kind regards,
Rinah - The OCUS Team
once familiar with the routine it works…
once familiar with the routine it works well. Reimbursement might be improved.
5 March 2025
Reply from OCUS
Hello Rai,
We really appreciate your review and the thoughtful feedback you shared! It’s great to hear you had a good experience with OCUS, and we’ve forwarded your comments to our internal teams for consideration. Your input is incredibly valuable as we strive to enhance our services.
Kind regards,
Rinah - The OCUS Team
Worst freelance company at the moment
I started working with OCUS in 2019, and I can say that the first and second years were some of the most pleasant experiences. Even with an old platform, everything ran quite smoothly. The small issues that occurred were just initial setbacks, but they were easily resolved because communication was effective, and there was direct interaction between photographers and OCUS—there were people who could answer our questions and provide support.
Over the years, besides the significant drop in rates, making our work practically free in many cases, the platform was updated and became more restrictive, with more and more rules that only harm photographers. There is no longer proper support for photographers, just a live chat where you wait for hours and hours, often with no indication of when you will get a response. Payments are delayed, cancellation fees are not reimbursed because photographers are no longer allowed to present evidence or anything else.
In other words, this company is turning into a capitalist machine that sees photographers only as numbers. We are just ants in the system. It is truly sad to see what OCUS has become, but this is the reality. The payments do not keep up with the gradual increases in the country’s minimum wages—in fact, it is inversely proportional. While wages rise, OCUS rates continue to drop. This is unacceptable, and it is becoming increasingly difficult to continue working with this company.
5 March 2025
Unprompted review
Reply from OCUS
Hello djangovisual,
Thank you for sharing your feedback. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. To better understand your concerns and assist you, we’ve sent you a request for additional information via Trustpilot. We’d greatly appreciate it if you could provide more details so we can address the issue and work towards a resolution.
Kind regards,
Christophe - The OCUS Team
Ruby was excellent very spot on with…
Ruby was excellent very spot on with the photo shoot.hopefully she helps us with the next one I’m gonna schedule for next week
14 February 2025
Reply from OCUS
Hello Andre,
We appreciate your review! It’s great to know you enjoyed your experience with OCUS. If there’s any way we can make things even better, we’d love to hear your thoughts—we’re always striving for that extra star!
Kind regards,
Rinah - The OCUS Team
Reply from OCUS
Hello Surender,
We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Harry - The OCUS Team
Dumpsterfire
Absolutely lazy, trash company that has ZERO business being outside of France to serve local clients and even in their supposed industry. And I worked for these clowns as staff.
18 March 2024
Unprompted review
Reply from OCUS
Hello SKLT,
We’re sorry to hear that your experience with OCUS wasn’t what you hoped for. Your feedback is very important to us, and we’d like to learn more about your concerns. To help us identify and assist you, we’ve sent a request for additional information through Trustpilot. We look forward to hearing from you so we can make things right.
Kind regards,
Harry - The OCUS Team
Not what it used to be
It’s not what it used to be
I've been working with Ocus for a while now, and unfortunately, the platform has changed in ways that are not beneficial for photographers. One of the biggest issues is the rescheduling process — photographers now have to rely on food business owners to submit reschedule requests. In many cases, they simply don’t because they’re either too busy or not interested in these free photoshoots. This makes it frustrating when a shoot gets canceled last minute with no way for us to take action.
Another issue is the lack of direct communication. It would be extremely helpful to have updated meetings with real people where they explain how bookings work and show us the actual emails that business owners receive. Understanding this process could help us manage expectations and improve coordination.
On top of that, payments have never increased since I joined in 2023, despite rising costs for photographers.
Ocus also advertises jobs in other photography niches, yet I’ve never seen any opportunities outside of food photography. It’s disappointing to see the platform becoming less photographer-friendly over time.
I hope Ocus listens to feedback and makes improvements to support the photographers who keep the platform running.
7 February 2025
Reply from OCUS
Hello Claudiu,
We truly appreciate you taking the time to share your thoughts. We’re sorry that your experience with OCUS wasn’t what you’d hoped for. Your feedback is important to us, and we’d like to make things right. One of our team members will be in touch with you soon to discuss your concerns further and see how we can help.
Kind regards,
Christophe - The OCUS Team
Excellent place to work
Excellent place to work for. Only negative I would say is not all jobs are guaranteed and the compensation for cancelled jobs are unfair.
6 February 2025
Reply from OCUS
Hello Jayesh,
Thank you for sharing your feedback with us.
We’re sorry to hear that your experience with OCUS didn’t meet your expectations.
We take your concerns very seriously and would like to understand more about what happened.
Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Rinah - The OCUS Team
Seamless and Supportive Experience with OcusMy experience with Ocus has been…
My experience with Ocus has been excellent! All inquiries are clearly written, with some even available in my native language. They have ensured that I always have someone to turn to if I have any questions. The customer support team resolved my request quickly and efficiently. The website is intuitive and easy to navigate, making it simple to find everything I need. Additionally, the photography guidelines are detailed and clearly explained, which further simplifies the process.
7 February 2025
Reply from OCUS
Hello Ivana,
We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Christophe - The OCUS Team
More and more restrictions have been…
More and more restrictions have been introduced, which are increasingly difficult to comply with. For example: in most cases there is no travel reimbursement, if the client cancels the photo shoot, I only get 1/3 of the commission amount (regardless of the fact that I traveled up to 300 km one way and my whole day was gone). Also, I have to ask the client why he doesn't provide more products for the photo shoot, and I also have to ask for his name and phone number. Who am I, the police? Is this serious?
17 January 2025
Reply from OCUS
Hello dezso,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Emelie - The OCUS Team
Thank you!
Everything that the company does is outstanding. I hope for a pay increase in the future as I received a euro offer but it turns out that I was just given in USD. But, overall it helps augment my income.
24 January 2025
Reply from OCUS
Hello Joseph,
We really appreciate your review and the thoughtful feedback you shared! It’s great to hear you had a good experience with OCUS, and we’ve forwarded your comments to our internal teams for consideration. Your input is incredibly valuable as we strive to enhance our services.
Kind regards,
Kevin - The OCUS Team
Ocus' customer service team is…
Ocus' customer service team is absolutely amazing! They are always Incredibly helpful, knowledgeable and always go out of their way to solve my problems. I would like to thank each and every one of them.
21 January 2025
Unprompted review
Reply from OCUS
Hello Betul,
Your kind message has left us glowing! We’re so thrilled to hear that your experience with OCUS was a fantastic one, and your feedback means so much to us. Thank you for spreading the positivity!
Kind regards,
Kevin - The OCUS Team
problem solved request granted
14 January 2025
Reply from OCUS
Hello Matthew,
We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Kevin - The OCUS Team
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