Oddbox Reviews 20,252

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,464 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and freshness of the produce, often noting that it lasts longer than supermarket alternatives. People appreciate the convenience of the delivery service, the variety of fruits and vegetables, and the ability to make swaps or add extras to their boxes. Many also highlight the great value for money and the positive environmental impact of reducing food waste. However, some customers experienced issues with the delivery service, mentioning that orders were not received or that delivery times were inconvenient. A few other people also felt that the quality of the produce dipped during certain periods, with some items arriving moldy or damaged. Additionally, some reviewers found the subscription model or box sizes to be unsuitable for their needs, leading to concerns about value for money.

What people talk about most

Product

Users describe positive interactions with the product, highlighting the great variety, quality, and freshness... See more

Quality

Customers consistently note positive experiences with quality, praising the freshness and taste of the... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its convenience, promptness, and... See more

Value for money

People report positive experiences with value for money. Many customers find the boxes to be great value,... See more

Subscription

Consumers find the subscription service to be positive and easy to manage. Many reviewers appreciate the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the convenience of having fruit and veg delivered, and the knowledge I'm giving it a good home! We're all eating way more fruit then we used to because it simply never occurred to me to buy it,... See more

Rated 5 out of 5 stars

Great variety of veg( we don’t have fruit) love being able to make swaps, allows you to try unusual veg you don’t normally use Good quantities and great quality would like to add the odd bit of fruit... See more

Rated 5 out of 5 stars

Oddbox is a great concept - rescued fruit and veg supporting growers, straight to your door. Been using it for years. Quality is excellent and lasts longer than product from the supermarket. Any issue... See more

Rated 5 out of 5 stars

I am loving OddBox and look forward to its arrival. I love the email I receive to choose next week's fruit and veg. I sometimes have add-ons too. The quality of the fruit and veg is always excellent.... See more


Company details

  1. Online Food Ordering Service

Written by the company

As much as 2.5 billion tonnes of food are wasted globally every year – which plays a big part in the climate crisis. We’re on a mission to change that, with rescued fruit and veg from hard-working growers as well as plastic-free ingredients and brands that do good for the planet. With fruit, veg and more delivered right to your door, we’re working towards a fairer food system – one where growers are supported and paid fairly, where produce doesn’t have to look ‘perfect’ and, most importantly, a food system where we never waste taste. No more unnecessary air miles or plastic – just delicious food that fights waste with every box.

Good food doing good

Written by the company

You pick your box. We speak to growers.
From surplus spuds to dinky apples, we find out what’s at risk of being wasted. Pick what's in your box each week, add juicy last-minute rescues and shop The Market by Oddbox for staples, refillables and rescued products, delivered alongside your fruit and veg.

Contact info

Join the mission

Fight waste with a delivery of deliciously odd fruit, veg & more.

4.6

Excellent

TrustScore 4.5 out of 5

20k reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent…

Excellent company wish I had found it sooner, great quality fruit and veg and great price, delivery always good. Like that you can swap items

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommended.

I was a bit sceptical about this to begin with - I’ve tried other veg delivery boxes and they were either full of things I didn’t want with no option to swap them or very expensive. My sister persuaded to have a go and with the starter bonus of £10 off, it wasn’t too much of a risk. I’ve never looked back. I don’t eat at home every night and I live alone so a small box once a fortnight is perfect. I have the option to add on more or have another box if I’m going to be entertaining and the quality of the contents is always very good. I’m not the slightest bothered by how it looks, it’s how it tastes. The fact I can look at what’s coming and swap things I don’t like or want is a huge bonus for me.
The customer service is quick, helpful and friendly. Minor issues or queries were dealt with immediately.
And the last high point is I like cooking so I’ve enjoyed experimenting with the recipes too - an added bonus.

15 May 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Tried my first box and never received it. The delivery email shows an address i've never seen before in my life in broad daylight. The delivery receipt and email state an 11.49pm delivery time. How could a 11.49pm delivery be taken in broad daylight? 💀 They refuse to explain it or investigate it either.

14 May 2026
Unprompted review
Oddbox logo

Reply from Oddbox

Hi Will,

Thank you for taking the time to share your feedback. We are incredibly sorry to hear that your very first experience with Oddbox has been so frustrating, and that your box never arrived with you.

Having your box delivered to an unfamiliar address is certainly not the service we want to provide. To clear up the confusion regarding the delivery photo, our drivers operate strictly overnight between 7pm and 7am for your delivery area. A clear picture at 11:49 PM can sometimes happen if the delivery spot has bright outside lighting, or if the driver's van headlights shine directly onto the box.

That being said, we take delivery errors like this very seriously and we absolutely want to investigate exactly what went wrong with your order.

To help us put things right immediately, we have sent you an information request via Trustpilot. Please respond so we can find your account, look into the previous support interaction, and provide a full resolution.

Best,
The Oddbox Team

Rated 5 out of 5 stars

Great value

Great value, with the added bonus of knowing you are helping to reduce waste!
The variety on offer is great, covering all your needs.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Great quality fruit & vegetable boxes

Great quality fruit & vegetable boxes at a reasonable price. Great choice of food & you can easily make swaps or add extras if you want. Delivered regularly every week & this can be amended as & when required. Highly recommend

14 May 2026
Unprompted review
Rated 5 out of 5 stars

I am loving OddBox and look forward to…

I am loving OddBox and look forward to its arrival. I love the email I receive to choose next week's fruit and veg. I sometimes have add-ons too. The quality of the fruit and veg is always excellent. I feel I am doing my bit to rescue food that would otherwise not be good enough to go on the supermarket shelves. It encourages me to try different fruits and veggies.

14 May 2026
Unprompted review
Rated 3 out of 5 stars

Although there is a lot of nice things…

Although there is a lot of nice things about this, the veg and fruit that arrive are not always what I’ve selected.
I cancelled my order last time because of this, was persuaded to try again but sadly nothing has changed

14 May 2026
Unprompted review
Oddbox logo

Reply from Oddbox

Hi Julie,

Thanks so much for taking the time to provide your feedback, and we’re so sorry to hear that you’ve experienced some frustration with the items in your box not matching your selections.

We completely understand how disappointing it is to receive unexpected produce, especially after giving us another try.

While we always aim to keep last-minute swaps to a minimum, we are a grower-led which means our offerings depend on what is available from our growers at risk of going to waste. Occasionally, this can lead to substitutions if an item doesn't meet our quality standards or becomes unavailable at the last second.

That being said, if ever you receive anything you're not happy with, we encourage you to get in touch and we'll do our best to help put things right.

We can see you've already been in touch recently, however, we will send you a follow up email to see if there is anything else we can help with.

All the best,

The Oddbox team

Rated 5 out of 5 stars

Arrives late evening/early morning

I receive my Oddbox once every two weeks and the fact that now you can swap out the fruit you do not want to fruit you do and the fact that the box arrives late at night or early morning makes it easy to decide what you need to buy when out shopping

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Love Oddbox!

Oddbox is great! Prompt, reliable, and flexible delivery. No mistakes! Variety of choice, quality and quantity of fruit and veg excellent. Fresher and better than supermarket alternatives - and doing the planet good!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

One of the big advantages of having an…

One of the big advantages of having an Oddbox is that one is forced to look for and use new recipes. The Crunchtime recipe book is ideal for helping you to experiment.
I also so find the helpline prompt and efficient in their replies.

13 May 2026
Unprompted review

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