Buying food isn't a slick process. Ditch the buying by app and just have people taking orders. Seats in auditorium (6) are torn and grubby. This Odeon is convenient for us but it's not a pleasurable... See more
Location
Switch locationSilverlink Retail Park, Coast Road, NE28 9NG North Shields, Newcastle Upon Tyne, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff scanning in the tickets were a great help (friendly younger girl with dark hair a really helpful blonde haired guy, sorry I didn’t get your names) helped my autistic son choose some street fight... See more
Better cinema than Cineworld overall, as it’s in a better location for food. However, I think the seats are not the best and that’s the premier seating. Good selection of movies and showings.
The sound for the film (Forgotten Island) was far too loud. In fact it was excessively loud. It completely spoilt the experience.
Company details
About ODEON - Silverlink
Written by the company
Welcome to ODEON
We are the largest and best-known cinema operator in the UK, showcasing the best of the big screen at over 100 state-of-the-art venues. Whether it's the biggest blockbusters, the latest family films, or one-off event cinema spectacles, we bring it to you.
Contact info
Silverlink Retail Park, Coast Road, NE28 9NG, North Shields, Newcastle Upon Tyne, United Kingdom
- 03330144501
4.3
Excellent
35 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Comfortable environment and good film.
20 October 2026
Better cinema than Cineworld overall
Better cinema than Cineworld overall, as it’s in a better location for food. However, I think the seats are not the best and that’s the premier seating. Good selection of movies and showings.
20 October 2026
Always great…been doing this “silver…for years
Always great…been doing this “silver screen” since you started, then there would be 3-5 people…thats all. The films are mostly good along with tea n bisc so whats not to like…many thanks
20 October 2026
Attention other old fogeys!
I went along to one of the Silver screenings (I think it's called that) where for £1.80 I got to watch a film and have a cup of tea with a biscuit. I mean, no-one could complain about that! I believe these happen every week so I'll be keeping my eyes open for future films I might enjoy. Thanks.
19 October 2026
Loved the cheap Mondays deal
Loved the cheap Mondays deal, the staff were nice and helpful as always, everything was spot on as usual, love this cinema
18 October 2026
Sound was excessively loud
The sound for the film (Forgotten Island) was far too loud. In fact it was excessively loud. It completely spoilt the experience.
19 October 2026
Sound far too loud
The sound volume for the film was ridiculous, Far too loud, especially considering it was a children's film. Completely spoilt the experience.
19 October 2026
Buying food isn't a slick process
Buying food isn't a slick process. Ditch the buying by app and just have people taking orders. Seats in auditorium (6) are torn and grubby.
This Odeon is convenient for us but it's not a pleasurable experience as it used to be.
10 October 2026
Tickets on phone and app would not scan
18 October 2026
Great experience
Ushered straight to food kiosk and to our cinema - great service. Really clean and modern cinema.
17 October 2026
Very helpful staff
Staff scanning in the tickets were a great help (friendly younger girl with dark hair a really helpful blonde haired guy, sorry I didn’t get your names) helped my autistic son choose some street fighter pins that came free with our tickets and guided us to the right screen. The film was great, the theatre was clean and the reclining seats worked as they should. We also used the toilets which were clean and tidy.
15 October 2026
Great cinema and friendly staff.
30 September 2026
Friendly polite service, the staff were really good
The place was spotless, the staff were great and the seat was comfortable
15 October 2026
We were warmly greeted and served a…
We were warmly greeted and served a beer in the bar quickly. Steven was chatty and engaging!
10 October 2026
Imax experience incredible
Imax experience incredible. Felt like actually front seat live at Queen in Budapest concert. Loved recliner seats and tray.
14 October 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.