Office Angels Reviews 

952
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff for being exceptionally helpful, friendly, and supportive throughout the entire job search process, ensuring candidates feel always truly valued. People note that daily communication is always consistently clear, and the dedicated team makes finding a new role remarkably smooth, comfortable, and reassuring. However, some people mentioned experiencing poor support and unprofessional behavior from certain staff members during their work assignments. A few other people also felt that various recruiters made very big promises but quickly disappeared or failed to follow through with proper assistance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that the team is extremely supportive, professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting supportive... See more

Service

Consumers find service to be positive, highlighting brilliant support that makes the entire process easy and... See more

Customer communications

Users describe positive interactions with customer communications, highlighting quick responses and ongoing... See more

User experience

People report positive experiences with user experience, highlighting an extremely user-friendly portal and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I couldn’t have come across Michelle from Office Angels Leicester at a better point in my job search! One of the most warm, friendly yet professional individuals I have ever come across, she has suppo... See more

Company replied

Rated 5 out of 5 stars

Really great experience with Alice and Millie at Office Angels in Brighton. Excellent communication throughout the whole process with follow ups regularly. It was so great to deal with humans (rathe... See more

Company replied

Rated 5 out of 5 stars

Annie Hollidge was my contact from Office Angels. She has been no less than a star in guiding me through my latest leadership placement with one of the fastest growing brand in UK. The amount of care... See more

Rated 5 out of 5 stars

Alisha and Fiona from the Cambridge branch are absolutely excellent. They contacted me minutes after I registered my interest in a role and stuck with me giving guidance throughout the whole process.... See more

Company replied


Company details

  1. Recruitment

Written by the company

Office Angels is the market-leading provider of temporary and permanent office professional roles across the UK - from PAs and secretaries, to marketing, finance and HR managers. For more than three decades, we've been proving our worth with every placement.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

952 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(952)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had the pleasure of working with Annie...

I had the pleasure of working with Annie and I can’t thank her enough for her support in helping me find a job. From the start, Annie was incredibly professional, attentive, and genuinely invested in my career goals. She took the time to understand my skills and preferences and matched me with the perfect opportunity. Her guidance and constant communication throughout the process made the entire experience smooth and stress-free. I’m so grateful for her assistance, and I highly recommend her services to anyone looking for a new job!

I'm excited to start this new chapter in my career... Thanks again for everything!

28 March 2025
Unprompted review
Office Angels logo

Reply from Office Angels

Hi Kevin, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

Best temp experience EVER

Had the best experience ever as a temp. Absolutely loved every assignment I was given! Super informative, making sure I had designated training time either before my start dates or on the day to make sure I knew what I was doing, eliminating any anxiety. Leah was always keeping me in the loop, responding to phone calls and texts promptly and overall being such amazing support. Morgan also was so helpful and put me forward for a full time role which I ended up getting! She was communicating with me throughout every stage of the employment process, and handed over everything very smoothly and efficiently. Morgan and Leah really made my time at Office Angels memorable, I would recommend Office Angels and temping to anybody!

28 March 2025
Unprompted review
Office Angels logo

Reply from Office Angels

Hi Phoebe, thank you so much for taking the time to write a review, it's great to hear that we assisted you into a great new job. We really value any feedback, so this is much appreciated. We hope you continue to enjoy your new role!

Rated 5 out of 5 stars

Kerry Osbourne is truly an Angel!

Kerry Osbournce has been an absolute angel to work with, from her weekly check-ins with myself, to her kindness that made me feel comfortable to kow that a recruiter was by my side during my job navigation, not only she did she provide me with ample advice, she picked up every call that I made and if she couldn't attend to me, she made sure to inform her colleagues that I'm a candidate that they have to consider and look out for :) I trust that she'll continue her services and I would like to thank her again for her support within the current market.The job market is always fast paced so finding a recruiter that really cares, is very rare and I'll continue to cherish my relationship with her. I'd 100% recommend her for any one that is in search for a job or is looking for a recruiter to build rapport with, she has been fundamental during my journey.

5 January 2025
Unprompted review
Office Angels logo

Reply from Office Angels

Hi, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

Annie was amazing!

Found a new job with the help of Annie, kept me informed and guided me through the whole process. Couldn't have asked for more.
Thank you!

24 March 2025
Unprompted review
Office Angels logo

Reply from Office Angels

Hi Josh, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

Office ANGELS!

This agency really are a branch of ANGELS! Thank you so so much to Carol and everyone else in the team who helped me to find a better, healthier place of employment. The team are so lovely, understanding, keep you in the loop at all times and are so helpful. They really do go above and beyond for you. I couldn't recommend this company more.

21 March 2025
Unprompted review
Office Angels logo

Reply from Office Angels

Hi Steff, thank you so much for taking the time to write a review, it's great to hear that we assisted you into a great new job. We really value any feedback, so this is much appreciated. We hope you continue to enjoy your new role!

Rated 5 out of 5 stars

A big thank you!

A big thank you to Sarah at the Brentwood Office (and her Colleges) for helping me find and successfully get employed, in what is a fantastic role and company.
This isn’t my first experience of a recruiter, but can honestly say it was my only positive experience.
I was coached throughout the process with interviews, was provided with feedback and kept updated on the progress.
Would and have recommended

18 March 2025
Unprompted review
Office Angels logo

Reply from Office Angels

Hi LottieR, thank you so much for taking the time to write a review, it's great to hear that we assisted you into a great new job. We really value any feedback, so this is much appreciated. We hope you continue to enjoy your new role!

Rated 5 out of 5 stars

Had a really positive experience…

Had a really positive experience working with Kerry Osborne at Office Angels. From the beginning of my journey working as a Temp, Kerry is on hand helping and supporting through the process whilst ensuring amazing communication throughout. Would recommend Kerry and the agency to anyone looking for temp or permanent work.

17 March 2025
Unprompted review
Office Angels logo

Reply from Office Angels

Hi Rebecca, thanks for the great review! It's great to hear how Kerry assisted you. We really value all feedback and appreciate you sharing the recomendation. Good luck in your new role!

Rated 5 out of 5 stars

Incredible consultants

Exceptional company to work for - consultants are all so lovely and involved from start to finish. Really care for the temps and are always available for any queries. They always deliver five star customer service , and a special mention goes to Holly Robinson who went above and beyond to ensure I was content in my assignment and was an excellent consultant.

14 March 2025
Unprompted review
Office Angels logo

Reply from Office Angels

Hi, Thanks a lot for your kind review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams. Good luck to you!

Rated 5 out of 5 stars

Kerry Osborne

Kerry Osborne - Exceptional - Office Angels Brentwood
From the start, Kerry has gone above and beyond as a recruiter for me. Her professionalism, and communication skills are outstanding together with strong relationship building.
When working for her clients, she excels in letting you know their full requirements, which shows how passionate she is truly about her job.
Such a great asset to Office Angels, clients and me.
Thank you so much Kerry.
Tracey E

13 March 2025
Unprompted review
Office Angels logo

Reply from Office Angels

Hi Tracey, Thank you so much for taking the time to write a review for us at Brentwood. We shall certainly feed this back to Kerry and let them know! At Office Angels, we're big fans of creating connections that go the distance, and appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Office Angels Brentwood highly recommend

I recently worked through Office Angels in brentwood and the amazing Kerry Osborne. From my initial teams registration to securing my work and throughout my placement Kerry went over and beyond to make me feel comfortable, well informed about the temporary role and company and supported me with any questions. Kerry was incredibly passionate about the work she does and it shines through. Her professionalism and naturally friendly kind personable personality made it a pleasure to work through her. I would highly recommend Kerry to those seeking work as she really does care about you as a worker. Thanks for everything Kerry!

14 February 2025
Unprompted review
Office Angels logo

Reply from Office Angels

Hi there, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

Sarah was amazing she was so helpful…

Sarah was amazing she was so helpful was tips on the interview. She was also so kind and lovely to speak to!

5 March 2025
Unprompted review
Office Angels logo

Reply from Office Angels

Hi Laul, thank you so much for taking the time to write a review, it's great to hear that we assisted you into a great new job. We really value any feedback, so this is much appreciated. We hope you continue to enjoy your new role!

Rated 5 out of 5 stars

Hayley was honestly amazing

Hayley was honestly amazing. Although my experience was relatively quick, this can only be a good thing. Hayley was excellent at quickly establishing what kind of company and environment I was looking for. She put me forward for my perfect role which I got. She was knowledgeable about the company, and it's team and was completely honest which was refreshing. She will make you laugh, feel comfortable and build your confidence all whilst being professional too.. I couldn't recommend her more highly.

28 February 2025
Unprompted review
Office Angels logo

Reply from Office Angels

Hi Nicola, we really appreciate you taking the time to share your rating with us. It’s great to hear about the service we provided! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Thank you Sera at Office Angels Brentwood!

I had the pleasure of working with Sera S at the Brentwood Office Angels branch, and she was incredibly supportive throughout the process!
She always listened and made sure every opportunity aligned with my needs, while also being highly responsive and keeping me in the loop every step of the way.
Sera is excellent at her job and made me feel completely comfortable being honest throughout our time working together.
I truly appreciate her dedication and professionalism. Thank you so much, Sera! 😊👏

28 February 2025
Unprompted review
Office Angels logo

Reply from Office Angels

Hi Olivia, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

A truly wonderful team.

Office Angels have been absolutely wonderful, Sera has been so helpful and supportive, an absolute pleasure to deal with. The whole process from interviews to job placement has been amazing, thank you so much for helping me the whole way through. Thank you so much, Clair Courtney.

24 February 2025
Unprompted review
Office Angels logo

Reply from Office Angels

Hi Clair, Thank you so much for taking the time to write a review for us. We shall certainly feed this back to Sera and let them know! At Office Angels, we're big fans of creating connections that go the distance, and appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Great service from Evie!

I had signed up with this agency whilst looking for a new job and had the pleasure of dealing with Evie. She was amazing from start to finish from finding middle ground as to what both I and the employee require. She was so helpful and updated me every part of the way and within a matter of days had found me work!! Honestly would recommend to anyone looking for work, a really good agency.

20 February 2025
Unprompted review
Office Angels logo

Reply from Office Angels

Hi Charlie, thanks for the great review you took the time to write for us! It's great to hear how Evie assisted you. We really value all feedback and appreciate you sharing that for other candidates to see. Good luck in your new role!

Rated 5 out of 5 stars

Preet has been fantastic

Dealing with office angels has been great especially with Preet from the Birmingham office she takes the time to invest in yourself and actively listens to you to find the best role . She is highly proactive in her communication, caring and empathetic and really values you as candidate . I cannot fault her professionalism, efficiency and helpfulness. She is committed to helping you and it really does show. She is an asset to the company and it has been a pleasure that she has been apart of my journey and the positive impact she has had in my career journey . Lastly, the whole team have been great too.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Office Angels - Erin Dunsby

I can’t thank Erin enough for all her help and expertise through the process of me finding my new role. She was absolutely superb in getting my cv seen so quickly and arranging an interview for me. Erin has been a tremendous support throughout and followed everything up so quickly. She is extremely professional, very kind and always willing to help in any way she can to ensure my future role is just perfect. I can’t recommend Office Angels enough to anyone who is looking for an Office role.

6 February 2025
Unprompted review
Office Angels logo

Reply from Office Angels

Hi SJ, thanks for the great review you took the time to write for us! It's great to hear how Erin assisted you. We really value all feedback and appreciate you sharing that for other candidates to see. Good luck in your new role!

Rated 5 out of 5 stars

I 100% would recommend Office Angels

I 100% would recommend Office Angels, especially the London city branch! A massive shoutout to Isabella who was able to place me in an assignment in under a week and since then has been nothing but approachable, communicative and reliable! Thank you.

16 September 2024
Unprompted review
Office Angels logo

Reply from Office Angels

Hi Ophelia Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 1 out of 5 stars

No reply or call back.. just radio silence. A waste of time.



I scheduled a call with Office Angels to run through my experience and how this aligned with some jobs which they were advertising. I was told that they would put me forward for the roles.
After a week of calling OA, leaving messages and asking for a call back, all I got was silence...
To summarise, I wouldn't recommend them unless you like to waste your time making calls to never hear back.

7 February 2025
Unprompted review
Rated 2 out of 5 stars

Profits over people


While the agency can be beneficial if you're open to any job, there are notable drawbacks. Small requests are often met with resistance, which is frustrating considering they take over 40% of each worker's weekly earnings. If you upset an agent, they can block you from future jobs, acting as if they hold all the power.

The staff has become increasingly younger and less professional, often disregarding the experience of long-term workers. Moreover, management is nearly invisible and difficult to reach when issues arise, leaving workers feeling unsupported. The agency's substantial profits come directly from your labor, yet they treat you as their employee rather than a valued client. This dynamic can be disheartening, as it undermines the mutual respect and professionalism expected in such a relationship.

1 November 2024
Unprompted review
Office Angels logo

Reply from Office Angels

Hi Gorge, thank you for taking the time to complete a review. We would like to say how sorry we are to hear about your poor experience whist working with us. We value all feedback so please be assured that having reviewed your other comments, we'll be having a chat about this with the team and our colleagues, aiming to make things better for everyone in the future. We'd like to look in to finding out what has happened here as this is not the experience we hoped you would have so please can we request that you reach out to us at your earliest opportunity Please can we ask that you reach out to us via e-mail generalenquiries@office-angels.co.uk Please pop the word Trustpilot into the subject box.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look