Office Depot Reviews 

I signed up for a 30-day free trial of the Business Select Program and was told I could cancel during that period without a fee. I went to the website and cancelled a week or so later, but was still charged $49.99 at the end of the 30 days. I called the phone number on the emailed receipt and was put on hold for 32 minutes, then told by a recording to enter a "mailbox number". When I couldn't enter one, the line was disconnected. I found a different phone number online and have now been on the line for 43 minutes trying to get this resolved. This seems to be a SCAM. By purposely making it this difficult to cancel, people give up and Office Depot/Office Max keeps the money. Stay away from this program and this company!

I ordered next day delivery. Not only did the delivery not come, but I didn't receive notice of the delay. I checked online and my order was going to arrive in a week. I contacted the help center and explained the problem. They promised the order would be expedited and arrive by Monday, 3/18/24. It did not. Again I didn't receive any notification. The order finally arrived but I will not be using Office Depot again.

We purchased a 2 drawer metal file cabinet for $259 online & picked it up curbside 2 days ago at your Gainesville, FL store. When we got it home, we took the packaging off (cardboard top & sides with plastic wrap all over it - not a box). We found the file cabinet was damaged & the drawers wouldn’t open. We finally got the bottom drawer opened but then it didn’t want to close. In other words, it’s not made well at all. We tried to return it today & because we don’t have the cardboard pieces & plastic wrap it was wrapped in, they’re telling us we can’t return it!😡. Is this what Office Depot calls good customer service?! I have the original paperwork & it’s only been 2 days since I purchased it & they won’t let me return it! I will be calling the corporate office to talk to someone regarding this, I will never purchase another item from Office Depot.

I ordered a Prop 65 item and wasn't told until it was going to be delivered. I've been waiting on the line for 50 minutes to stop the delivery. I'm a senior and I don't want to have to return this item. So unprofessional. I will NEVER order from Office Depot again

i purchased a SanDisk External drive 13 months ago from Office Depot. the drive stopped working 1 month ago, brought my computer into a repair shop i use, was told there is a class action lawsuit against SanDisk. this problem started May 2023. all my saved data was gone. SanDisk would have replaced it but i didn't want a defective product. so, i called Office Depot. although they were just the middle man & it was 13 months after purchase, they refunded my money and i bought a Samsung External Drive from them. i appreciated their understanding of my problem and they took great care of me as a customer.

Received my invitation order with NO envelopes. Online order for printing all screwed up. Can't accept coupons due to they signed me up for a SCAM program that I did not apply for. Unable to order in person. Same day delivery items are noted as 5 additional days for pickup when asked for payment info. Store manager in Palm Beach Gardens, FL not able to help and blames backlog and their computer system.

Received a "Thank You For Signing Up" email for Office Depot's "Business Select" program. Folks this is a SCAM. Do not "sign into [your account or call ...]. Instead, file a consumer complaint with the FTC as well as here on Trustpilot. Do not email them. Do not accept calls. Let's shut this down. Important: If you have ever ordered anything from them using your credit card contact the issuing bank now to put them on alert. Time is of the essence. Do not play games with this outfit. Put them out with the trash A.S.A.P.

Update: Just received a new email from this outfit. "Dear Valued Office Depot Customer,
You may have inadvertently received an email in the last 24 hours indicating you started a free trial membership in the Office Depot OfficeMax Business Select program. The email was sent in error, and we apologize for any inconvenience or confusion it caused. We want to assure you that if you did not actively enroll in Business Select, you are not enrolled in the program, nor will you be charged an enrollment fee. We value your business and are committed to ensuring a better experience in the future. Thank you for your understanding."

Note: To ensure you are not targeted by this company going forward file a complaint with the AG in Boca Raton, Florida and with the AG in your state. Provide original complaint and the company's new email.

Office Depot merged with Office Max. If you've done business in the past you're in their database and you have an assigned "Account ID Number."

I suddenly got a welcome email for signing up for "Business Select" when I did not. Immediately contacted but no one picks up the chat. Seems they need better software coding.

On 18-Jan-24 purchased a glass floor mat ordered in store. Charged $79.99 delivery. Later checked charge on line it was $29.99.
Delivery was scheduled for Jan. 30th. Now Feb. 2nd. and still waiting. Never again will I purchase anything from Office Depot

Terrible customer service gentleman at printing counter was rude. When I stated he was being rude. He started telling me I was rude for telling him he had very bad customers service skills. Left store will not return thank you Danl Hollingsworth

They claim 20 minutes to program computer. It was three days and just plain rude.

Would give a zero if I could. Office Depot have been awful to work with, internal processes are complicated and messy, they haven't been able to get their invoicing system right and the whole thing feels scammy and terrible. Would NOT recommend using this company to fulfil orders of any kind.

The worst ever experience! Buyer beware they don’t stand behind there product - purchased a computer and 2 weeks later not working… Office Depot didn’t want to know rude staff manager useless in Charlotte NC .. Had to send to HP no computer for 6 weeks! Way to stand behind your customer Office Depot! Never never by electronics at oodice depot it’s a 2 week return which is absolutely pathetic.

They say NEXT BUSINESS DAY DELIVERY but it doesn't come the next day. It takes 2-3 days. They tell you that to get your business then do not stand behind it and just "Sorry". They suck! I will never order from them again.

Despite the website description claiming that this banner is suitable for temporary outside use, it lasted less than 4 hours outside the first time I ever used it. Ink ran and looks awful. In-store personnel were difficult to deal with and unfriendly, in my opinion. Customer service listened to my complaint, but did not stand by their product and gave the store discretion as far as a refund, even though I called to complain about the store. I did not feel there was any real attempt, in-store or online, to help this customer. What a colossal waste of time and money. Would never recommend this product or the particular store I visited. And if this is how officedepot.com treats their customers, I could not recommend them either.

Their house brand “real space” of chair mat warranty is a scam. They call it limited lifetime, but require you to ship it back for review. Shipping of course would cost approx the cost of the mat. Just don’t offer the bogus (near fraudulent) warranty and make a customer feel scammed. I will do my best to buy all office products elsewhere. Over a stupid chair mat. Bad idea, bad company. P.S. I’m not making this up,
the store employee fully agreed with my above interpretation and understanding,

He was amazing. He was so helpful with our product. Putting it away for me.... Hope we get to see him again on our next order.

Ordered ink on Monday. To be delivered Wednesday. Not delivered for reason - no one home. Never happened before.
Customer service is terrible. Had to call twice to get order canceled. Asked for supervisor, not available. Never called me. Bye Office Depot.

14OCT2023 Went to Office Depot #3379 Okemos MI to have least cost, simple printing onto business cards.
The first guy told me $11.99 for 50. He loaded up the words from my USB, sized it so it fit the card perfectly and showed me on the screen. He added a quotation mark, incorrectly. In a friendly way I asked him if he was doing the design for me. He seemed offended.
Then he said there is a design fee (we're all sensitive to hidden fees). I asked about that since it fits perfectly and he already said $11.99. I wanted to know why the design fee, and if I could do the “design” on Avery and bring it in. He then left, saying he didn’t have time for this. Although it was only 4PM.
As I kept waiting I called the store to say the person that was helping me left. Lady arrived in ~ten minutes, saying the other knowledgeable printing person would arrive in about ten minutes. Finally the knowledgeable guy arrives and says it’s not a design fee, it has to do with setup and the like. Ok, I can handle that, although a scam fee since I was told the cost already. I asked for the price, he said it’s $1.25 a minute. But he could not tell me the total cost because the setup time was not known.
Bottom line: I wanted 50 simple, least expensive business cards. Could not give me the price. I asked how anyone could commit without knowing the price. With disdain I was ostensibly dismissed.
Both people assisting me were insolent. Was not a pleasant experience. Left without the cards. Advice, when this is seen at the top layer you can bet there are compromised services underneath. Don’t shop here. We won't.

Zachery was courteous and professional during my checkout.