Office Depot Reviews 

Horrible customer service, I had it set up where they delivered me ink every 3 months and then it just randomly stopped coming to my house right when I needed it and then there's nobody there to answer the phone or tell me anything about it. These people suck

I can't tell you how disappointed I am after a visit to the Foxcroft location in Martinsburg WV. I entered the store with the intent of laminating some paperwork for the protection it would provide. One solitary employee a distracted one was totally absorbed in something on his personal phone. I was not greeted. I walk to the rest of the store and to my dismay a sign there indicated that no one was working there and the services had been discontinued. I was in need of the men's room and when I entered it was shocked at the terrible state of it's condition. Everything about the room was filthy and I had scraps of toilet paper to use. It was a nightmare to say the least. Then I went to the front to ask the guy where I might find plastic sleeves for my documents. He pointed back from where I had been and said aisle 8 and 9. He couldn't have bothered with me. The phone of his was obviously more important. The store had aisle after aisle with mostly empty shelves! It looked like the store was closing. What an experience to say the least. Not going anywhere near that place!!

Absolutely TERRIBLE CUSTOMER SERVICE! I go in on a regular basis and use the printing services for our real estate business. Today, I emailed my documents and called the store to give them a heads up. They proceeded to tell me that the one person that could work the printing area went home early. (at least 2 hours early as it was 4pm when I called). I thought I could simply go in and try to print myself. At 5:15pm I arrived at the store and went straight to the printers. The employee standing there seemed to be in a bad mood as every question I asked her seemed to irritate her. The file I had was too large to send in those particular printers. She still stood there with the "oh well" attitude and clearly not wanting to help. I then asked if there was Manager in the store and she replied, "yes, me!" SOOOO.....you're a Manager, I'm holding paper I just purchased in your store, you already have my email as I had sent it earlier, and you can't help me print 11 pages in the full service area....and you're the person that chose to send the associate home that could do this task??? I asked her that and she said, "If I do that for you, I'll have to do it for everyone else". It was now 5:45pm, they close at 6pm, and there were "maybe" 5 people in the store....not one wanting printing services. She could CARE LESS!! I asked what he name was and she said, "Diana". When I asked what her last name was she said, "I don't have to legally tell you that!". Unreal! Absolutely TERRIBLE customer service!!!!!!!!!!!!!!!!!!!!

Horrible policies/customer service. Called to cancel order 2 hours after placing it and was told it was already 'in process', not cancelable, but could be returned once received. It didn't ship for another 4 days anyway. Customer service won't allow returns until the vendor approves it? Item was purchased from Office Max, not a third party. There is no number for their resolution center available and promised call backs from supervisors, etc. were never received (0/3). So, I'm stuck with 200usd of electronics I can't use from a company that sells things on their website from other vendors without notice for the customer, won't honor their sales or communicate with their customers. I'd steer clear unless you want paper or pens or something simple, inexpensive and without need for any possible customer service.

Third time i have went to office depot in 4 days and left with nothing. Today went in to get a binder 11×17 they didnt have it...said they could order it be here overnight...which became Thursday. I paid for it, now got an email stating the order was cancelled...which I already paid for! Chat line said this happens sometime!

They sent my order to the wrong state! Then they refused a refund! I called my credit card company. As I did not get the mercy, I got my money back! But Office Depot was no help! DO NOT USE OFFICE DEPOT! Go to Amazon instead!

I ordered a filing cabinet on 5/16/23 was promised a delivery date of 5/25/23. I also received a phone call about 4 days before the 25th asking if someone was going to be home. I waited all day and received nothing. I was told via text that I would receive it for sure on the 25th. I called customer support and was told I would receive a call within 24-48 hours and that my order was escalated. I called back today at 9:30 5/27 and still nothing I then requested a refund. I was told 3 to 7 days for a refund.

In early May I purchased a desk and hutch; at least that was my intention. The hutch was delivered, but the desk was on back order. I was not told this until they missed the delivery date. Of course, I canceled the order. After multiple trips to the local Office Depot store and phone calls to their customer service dept, I have received a partial but not a full refund. The store manager, in all fairness, apologized and did his best to fix my problem. The organization needs some serious changes if they expect to survive. I hope to never do business with Office Depot again.

Orland Park Office Depot review . I went into the store. Susanna was very polite helpful. I couldn’t have asked for a better service . Susanna took care of me she was very polite , helpful. I couldn’t have asked for a better service that she applied. She’s a very good worker knows what she’s doing.

Well this probably will be entirely too long if I communicate all the problems of office depot...

Hi there. I was in Tuscaloosa last week and visited the Office Depot store. I had prints to be made.

A very nice lady, new to the Copy & Print department was great! She deserves 5 stars! Her name started with an A. However, the older lady, starting with letter R, had ZERO TACT. Her customer service and apparent teamwork skills was difficult to experience. “A” (because we aren’t allowed to give name) was very cheerful, helpful, and professional. She was alert and listened. She gave me advice and helped with my needs. The ship started sinking when the older lady in print started giving her input. When the other lady asked her questions, she treated her like garbage. She couldn’t have been frowning harder. She ignored the both of us when asking for her help with my order. All I wanted was a collection of prints. Then suddenly the older employee blurted out something very odd and harsh. I can’t remember what this lady said because it startled me. Please have this lady “R” looked after. TACT goes far and despite the sweet one that helped, the older lady unfortunately could learn better customer service and professionalism. When you visit a store and an employee isn’t happy to be there, you know it and feel it! If it hasn’t of been for the sweet and helpful one, I would give this store a 1-star. Get more of the one that said she’s new because obviously the older one is burned out or angry at the world. She was also very rude to the lady she works with. I don’t see how anyone could work with her and from a customer view, I hope Office Depot sees how poor customer service can dominant an experience.

I want to recognize the service of Chris, computer expert at your Venice FL outlet. Chris is outstanding at giving advice, as I always find when shopping there.
Yesterday I benefited from his advice on three different items. He is quick and accurate,. Well done!

Purchased a PC chair and couldn't get the tilt of the chair to work. Took it in to the Office Max on Franklin in Boise, Idaho. Ariel was so professional and kind. Fixed it right up.

Worst sellotape I've ever experienced. Be careful... a good day could easily turn bad after a few attempts at using their sellotape.

Our company has been a long time customer of Office Depot but no more. We had a delivery today of 5 cases of copy paper. Our office is on the second floor with an exterior staircase, and the driver left everything outdoors at the bottom of the stairs without notifying us that it had been delivered. I realize that a heavy box of copy paper is not the easiest thing to steal but still - if another employee hadn't been coming in to the office, it could have sat there for hours before we realized it was outside. The employee who placed the order called Office Max to register a complaint, and the response was "so what do you want me to do?" Our employee said "we want the driver to come back and bring it upstairs". And the response was "here's his phone number. Call him." Worst customer service experience ever...they have definitely lost our account.

I ordered one copy for tabloid paper to make a VHS Cover because my printer doesn't print in tabloid, cheapercopies used to do it, but they don't have cardstock tabloid anymore. Unless your buying tens to hundreds of copies of the same thing for more money, that is unfortunately, the only way to do it. So I tried office depot because they just barely got Tabloid cardstock. They canceled my order even though I had money in my card and they accepted it, they JUST CANCEL THE ORDER EVERYTIME!! I recommend to STAY AWAY from this company. If you want to do tabloid prints is I guess to buy an Officejet used. DON'T WASTE YOUR MONEY!!!

Awful overall experience. Extremely late delivery and received damaged item.

I brought in 134 4x6" recipe cards I needed copied front and back, I needed two copies of each card on thick card stock. What I got back was 130 with at least ten that were just duplicates of the same cards, with a couple of cards having the wrong card copied on the back. They were all much smaller than the 4x6" cards I had requested. In short I am now out $128 for the worst copy job I have ever seen, which took over a month to get back, and I have to find another place to get these copied. Horrible, horrible, horrible!! I will not be using your services again

First off I accidentally ordered two of the file cabinet I wanted. I ran into issues with the website and thought the order might have been placed so I called to check. I was told there was no order. So I ordered it. I ended up with two orders. I went through the customer chat because the phone line was a wait of 30 minutes. I was told I would have to take delivery of the second one and then return it which seemed very stupid but they could not stop the delivery which was still several days out. I will not return the second one because that delivery truck will never come down my driveway again. They almost backed into a 20 year old Japanese maple. And they laughed at me for running out of the house screaming stop. I had to move my vehicle so they could get back out again and in the process (moving forward) scraped the side of the tree anyway. We have had several deliveries lately because we are remodling and no delivery (including the tractor trailer) came close to that tree. Now I am out money for a second file cabinet I don't need but don't dare return.

Office Depot treat there parttime warehouse employees like they are not part of the team if you miss one day it’s one point if your late it’s a half point you will need to work three months (90 days ) to remove the points if you get to 8 points you will be terminate. I have work with the company 1 yrs and 4 months once I got to a year I received 8 hrs pto after an year you get 6 days . And the turnover rate for the morning crew 4-8 turnovers rate is high the little time I been here it have been 5 people that come and went and some of the workers that’s been there is lazy