EXCELLENT 💯 Mia is a Customer Services Manager and without a doubt is thee most Professional and Helpful Person I have ever come across. We have never used Office Monsters before 💯 All rou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took a little longer than expected for some items to be delivered, but this was the fault of the courier (DPD) rather than Office Monster. Customer Service (Laura Boydon and Danielle Cordingley) wer... See more
Company replied
I only use the company once a year for a desk calendar refill I can't buy in local shops. It is competitively priced but I feel that postage is too much when it could easily fit in a DL envelope for n... See more
Company replied
Always a great company to deal with! Any small issues that I have had, have always been dealt with promptly and I could not recommend these guys enough! Laura in particular from customer support was... See more
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Company details
Information provided by various external sources
Office Monster provides full range office supplies to all public, business and educational sectors nationwide. With stock of over 26,000 products we are a market leader in providing a fantastic service to our customers. You will find everyday office supplies, Ink & toner, facilities management, furniture, technology and media on our web store www.officemonster.co.uk On average Office Monster is saving our customers 15% against their existing supplier due to our scarily cheap prices for everyday brands. Should you need any assistance or if your a business user looking to open a 30 day credit account with us please call 0800 3213651 and one of the team will be happy to assist you. Come visit us now
Office Monster -Your Office Partner
Written by the company
- A Service Led, Online Office Supplier
- A company that has service as its priority.
Contact info
36 Commercial Street, LS26 0AW, Rothwell, United States
- 0800 3213651
- support@officemonster.co.uk
- www.officemonster.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering was easy
Ordering was easy, the right products arrived undamaged and the delivery was prompt.
29 July 2026
Reply from Office Monster
HI Julian ,
Thank you for your review!
We’re delighted to hear that your ordering experience was easy, your products arrived safely and exactly as expected, and that your delivery was prompt. We really appreciate you taking the time to share your experience and hope to serve you again soon!
Kind regards,
Office Monster
Great customer service
Bit of a mix up with the courier but, Mia and Max kept me updated all the way. Great customer service!
4 August 2026
Reply from Office Monster
Hi Gary ,
Thank you so much for your lovely review!
We’re sorry there was a bit of a mix-up with the courier, but we’re really pleased to hear that Mia and Max kept you updated throughout and provided great customer service. We’ll be sure to pass on your kind words to them!
Thanks again for your patience and for taking the time to share your experience!
Kind regards,
Office Monster
Reply from Office Monster
Hi Robert ,
Thank you for your great review! We're so pleased to hear you were happy with both the price and the speedy delivery. We really appreciate your feedback and hope you enjoy your purchase. We look forward to serving you again in the future!
Kind regards,
Office Monster
Excellent service from Laura
Excellent service from Laura. Delivery arrived on time, desk was exactly as expected. One small part was missing but sent out the day I rang and then Laura communicated with me until it arrived. Cannot fault this company and highly recommend.
28 July 2026
Unprompted review
Reply from Office Monster
Hi Lois,
Thank you so much for your wonderful review!
We're delighted to hear that your desk arrived on time and met your expectations. We're also pleased Laura was able to resolve the missing part quickly and kept you updated throughout the process. I'll be sure to pass on your kind words to her—they'll mean a lot. Thank you for your recommendation and for choosing us. We hope you enjoy your new desk for many years to come!
Kind regards,
Office Monster
Take the money but then...
Happy to accept order, but nil stock! Despite this payment was taken. Cheeky!
Why not make me aware prior to asking for payment?
What's done is done, but I am not using this company again.
EDIT: Have read their reply. An apology, but for goodness sake, if there's NO stock why did it state delivery will be the next day!? Their business needs a shake up and a refresh on how online orders are handled.
23 July 2026
Unprompted review
Reply from Office Monster
Hi,
Were really sorry to hear the item you have purchased is currently out of stock.
Our website will always state the stock levels and any out of stock items will show "check stock - click here" with the estimated stock due date.
Our support team will always be happy to assist you with looking into any alternatives that are available if you would prefer.
Please contact support@officemonster.co.uk and we will be happy to recommend in stock alternatives for you.
Again, we do apologise for any inconvenience caused.
Kind Regards,
Office Monster
Great Customer Service
Very helpful and attentive customer service throughout, Danielle and Laura were excellent I would recommend fully.
22 July 2026
Unprompted review
Reply from Office Monster
Hi,
Thank you for taking the time to leave a lovely review!
Laura and Danielle will be delighted to receive your kind feedback, providing helpful and professional service is something we take great pride in.
We truly appreciate your support and can't wait for your next order with us!
Kind Regards,
Office Monster
wipeboard/cork board
I ordered a wipeboard/cork board. It was so flimsy it was warped. When I tried to attach the hook to hang it, the wooden frame split. Would not recommend was cheap for a reason
20 July 2026
Unprompted review
Reply from Office Monster
Hi Sharon,
We're very sorry to hear you are unhappy with the item purchased!
I can see we have now raised a full refund for the damaged goods.
We genuinely appreciate your feedback and hope we can provide a much smoother experience for you going forward.
Kind regards
Office Monster
Urgent help needed and given!
After being admitted into hospital twice in two consecutive months, I needed help to build the large corner-shaped desk, which was given, and the desk was erected extremely well.
16 July 2026
Unprompted review
Reply from Office Monster
Hi Keith,
Thank you for your feedback! We're so pleased to hear you were pleased with our service!
We really appreciate your support and hope to assist you again in the future.
Kind Regards,
Office Monster
Delivery a no-show
Ordered for delivery on Monday 13th and here we are at noon on the 14th with no goods and no sg as to why not.
14 July 2026
Reply from Office Monster
Hi Richard ,
Thank you for your review. We can confirm that your order was delivered today, the 14th. We appreciate your feedback and hope you enjoy your purchase.
Kind regards,
Office Monster
Ordered online
Ordered online. Was sent an Email to say order was received and being processed, then another email to say it was being dispatched. Very efficient and smooth process. Then an Invoice was received, which was also very clear.
13 July 2026
Reply from Office Monster
Hi Mandy,
Thank you for taking the time to leave your feedback, we do really appreciate this and can't wait for your next order with us!
Kind Regards,
Office Monster
I dealt mostly with Mia but briefly her…
I dealt mostly with Mia but briefly her colleague Laura too.
They both provided exemplary customer service, but Mia was especially helpful. I ended up having to return the desk I bought which she helped arrange and when I asked for other options she gave me lots of alternatives and information. Ultimately I ended up buying elsewhere due to changing needs but I was really impressed with the attentiveness and responsiveness.
8 July 2026
Unprompted review
Reply from Office Monster
Hi Stevie,
Thank you so much for your kind feedback. We're delighted to hear you had a positive experience with our customer service, Mia will be especially pleased to read your comments.
Although we're sorry your plans changed, we really appreciate you considering Office Monster and hope we'll have the opportunity to assist you again in the future.
Kind Regards,
Office Monster
Excellent Customer service
When things don't go as planned the quality of service can be measured by how quickly an issue is resolved.
Firstly the desk and pedestal bundle I ordered was offered at a very competitive price and delivered within 3 working days as promised.
Unfortunately one of the drawers in the pedestal was damaged so I took a couple of pictures and emailed customer support who replied promptly the following morning.
The replacement was delivered within two days and the following morning I received an email from customer support to ensure the replacement had taken place and I was happy with the service.
Well done Laura, excellent service.
2 July 2026
Unprompted review
Reply from Office Monster
Hi Simon,
Thank you for taking the time to share your experience.
We're delighted to hear you were pleased with both the value of your purchase and the service you received.
Whilst we're sorry there was an issue with the damaged drawer, we're pleased Laura was able to resolve it quickly and keep you updated throughout.
Your kind words mean a lot to us and we hope to welcome you back to Office Monster again soon!
Kind Regards,
Office Monster
Great service
One of the items on my order didn’t arrive .. I let them know and it arrived the next possible day . The company is very friendly and efficient ! Thank you
22 June 2026
Unprompted review
Reply from Office Monster
Hi Helen,
Thank you for your lovely review! We're sorry one of your items was initially missing, but we're pleased we were able to get it to you the very next day.
We really appreciate your kind words and hope to help you again in the future!
Kind Regards,
Office Monster
Very helpful with my out of stock query…
Very helpful with my out of stock query and ensuring I got a substitute delivered on time. Thank you
21 June 2026
Unprompted review
Reply from Office Monster
Hi Mia,
Thank you for your support and for taking the time to leave a lovely review.
We’re sorry for the out of stock item, but we’re happy we were able to get everything resolved for you.
Kind regards,
Office Monster
I only ordered one thing and it was out…
I only ordered one thing and it was out of stock
22 June 2026
Reply from Office Monster
Hi Sue,
Thank you for taking the time to leave your review.
We're very sorry to hear that your item was out of stock and apologise for the inconvenience caused.
We'd like to investigate this further and understand exactly what happened. Could you please contact us with your order number to support@officemonster.co.uk so that we can look into this for you?
Once we have your order details, we'll review the issue and do our best to resolve it as quickly as possible.
Kind Regards,
Office Monster
Reply from Office Monster
Hi Thomas ,
Thank you for your review. We’re pleased to hear your order arrived on time and that everything went smoothly. We appreciate your feedback and hope to be able to help you again in the future.
Kind regards,
Office Monster
Easy to order
Easy to order
The goods haven't arrived yet so can't comment on delivery or quality of the product
19 June 2026
Reply from Office Monster
Hi Louise ,
Thank you for your review. We’re pleased to hear that you found the ordering process easy. We hope your goods arrive with you soon and that you’ll be just as happy with the delivery and product quality once they do. If you need any help in the meantime, please don’t hesitate to get in touch.
Kind regards ,
Office Monster
Above and beyond after delivery problem.
After an initial delivery problem everything possible was done to make sure the re delivery was done. Office Monster went above and beyond making sure everything went to plan giving me updates and they checked I’d received it after delivery. Some of the best customer service I’ve received. We can only tell how good a company is when there is a problem that needs sorting out, I’d happily recommend them as a company without hesitation.
17 June 2026
Unprompted review
Reply from Office Monster
Hi ,
Thank you so much for your kind and thoughtful review. We’re very sorry again for the initial delivery issue, but we’re so pleased we were able to put things right and keep you updated throughout. Providing excellent customer service is incredibly important to us, so it means a lot to hear that you felt supported and well looked after. Thank you for your patience, understanding, and recommendation — we truly appreciate it and hope to be able to help you again in the future.
Kind Regards,
Office Monster
Reply from Office Monster
Hi John ,
Thank you for your lovely feedback! We’re so pleased to hear you were happy with the fast delivery and the quality of the product. We really appreciate your support and hope to see you again soon!
Kind regards,
Office Monster
Excellent shopping with Office Monster
Excellent shopping with Office Monster. Quality products and very fast delivery service.
9 June 2026
Unprompted review
Reply from Office Monster
Hi Raymond,
Thank you for your feedback! We're so pleased to hear you were pleased with both the quality of our products and the speed of delivery.
We really appreciate your support and hope to assist you again in the future.
Kind Regards,
Office Monster
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