EXCELLENT 💯 Mia is a Customer Services Manager and without a doubt is thee most Professional and Helpful Person I have ever come across. We have never used Office Monsters before 💯 All rou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took a little longer than expected for some items to be delivered, but this was the fault of the courier (DPD) rather than Office Monster. Customer Service (Laura Boydon and Danielle Cordingley) wer... See more
Company replied
I only use the company once a year for a desk calendar refill I can't buy in local shops. It is competitively priced but I feel that postage is too much when it could easily fit in a DL envelope for n... See more
Company replied
Always a great company to deal with! Any small issues that I have had, have always been dealt with promptly and I could not recommend these guys enough! Laura in particular from customer support was... See more
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Company details
Information provided by various external sources
Office Monster provides full range office supplies to all public, business and educational sectors nationwide. With stock of over 26,000 products we are a market leader in providing a fantastic service to our customers. You will find everyday office supplies, Ink & toner, facilities management, furniture, technology and media on our web store www.officemonster.co.uk On average Office Monster is saving our customers 15% against their existing supplier due to our scarily cheap prices for everyday brands. Should you need any assistance or if your a business user looking to open a 30 day credit account with us please call 0800 3213651 and one of the team will be happy to assist you. Come visit us now
Office Monster -Your Office Partner
Written by the company
- A Service Led, Online Office Supplier
- A company that has service as its priority.
Contact info
36 Commercial Street, LS26 0AW, Rothwell, United States
- 0800 3213651
- support@officemonster.co.uk
- www.officemonster.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really quick turn around and Laura was…
Really quick turn around and Laura was really helpful and friendly
1 April 2026
Unprompted review
Reply from Office Monster
Hi Oliver ,
Thank you for your lovely feedback!
We're delighted to hear you were pleased with the quick turnaround. Laura will be especially happy to know her helpful and friendly service made a positive impression.
We really appreciate your support and hope to assist you again soon!
Kind regards,
Office Monster
Very easy to use site,always have what…
Very easy to use site,always have what I need at great prices.
31 March 2026
Reply from Office Monster
Hi Adrienne,
Thank you so much for your kind words!
We're really glad to hear you find the site easy to use and that you’re happy with both our selection and prices. It means a lot to us that we can consistently provide what you need.
We look forward to serving you again soon!
Kind regards,
Office Monster
Great Customer Service from Laura
I would not hesitate to recommend Office Monster. Laura went above and beyond to try to assist and her genuine care and customer service really stood out – I would rate her communication 10 out of 10 and I would certainly have no hesitation in recommending.
13 March 2026
Unprompted review
Reply from Office Monster
Hi,
Thank you so much for your kind words and recommendation. We’re delighted to hear about your positive experience with Laura :)
Your feedback means a great deal to us and we’ll be sure to pass on your lovely comments to her. We really appreciate your support and look forward to assisting you again in the future!
Kind Regards,
Office Monster
Laura has been very helpful and nice…
Laura has been very helpful and nice throughout the entire transaction. Many thanks!
26 March 2026
Unprompted review
Reply from Office Monster
Hi Maria,
Thank you for your lovely feedback!
We’re delighted to hear that Laura was so helpful and pleasant throughout your experience, she’ll be really pleased to hear your kind words. We’ll be sure to pass this on to her.
Thanks again for taking the time to share your experience!
Kind Regards,
Office Monster
nice desks but issues
Very nice selection of desk, easy to order, delivery company contacted and arranges all good. delivered timely and no damage. But.... one of the corner legs had the holes drilled in the wrong place, it was drilled unside down. so none of the holes lined up. I had to drill the holes myself, luck i got a bench drill. and when reported they didnt see that bothered, other than we will report to our supplier. No offer of a partial refund or anything.
24 March 2026
Unprompted review
Reply from Office Monster
Hi Adam,
Thank you for your feedback, we’re really pleased to hear you were happy with the desk selection, ordering process and delivery experience.
We’re very sorry to learn about the issue with the corner leg being incorrectly drilled, this is certainly not the level of service we expect for any of our customers.
We have since contacted you via email regarding this matter and we’re glad we were able to agree on a partial refund to reflect the inconvenience caused.
Thank you again for your patience and for taking the time to share your experience, it helps us improve both our products and service.
Kind Regards,
Office Monster
Can't fault the customer service
phoned up about part of my delivery that had damage on it when it arrived. Spoke to Laura who was very professional and apologetic and dealt with the issue promptly, sorting out an exchange unit amazingly quickly. I can only praise the customer service I received in this situation. Thanks.
25 March 2026
Unprompted review
Reply from Office Monster
Hi Peter,
Thank you for your kind feedback, we’re really pleased to hear that your issue was handled quickly and smoothly.
We’re sorry that part of your delivery arrived damaged, but it’s great to know that Laura was able to assist you in a professional and efficient manner. We’ll be sure to pass on your praise to her.
We’re glad the replacement was arranged so promptly and that you were happy with the service you received. Thank you again for taking the time to share your experience, it’s very much appreciated :)
Kind Regards,
Office Monster
could not place my order with office…
could not place my order with office monkey this site was easy to use and would recommend
23 March 2026
Reply from Office Monster
Hi Stephen,
Thank you for your feedback!
We're sorry to hear you had trouble placing your order elsewhere, but we're really pleased to know you found our site easy to use. It’s great to hear everything went smoothly for you with us and we truly appreciate your recommendation.
We look forward to assisting you again in the future!
Kind Regards,
Office Monster
Missing Chair but Quick and Efficient Customer Service
We ordered a lot of chairs for the office and unfortunately, only 4 out of the 5 arrived. However, when I emailed Office Monster, I received a reply from Laura in less than 24 hours and not only that, but I was met with an amazing initiative to have the 5th chair located and delivered.
Laura didn't ask many questions but immediately, I was advised on the plan of action they are taking to have this delivered asap.
The chair was then delivered 3 days following my email to advise on it being missing!
Amazing customer service and will definitely recommend this company to people.
19 March 2026
Unprompted review
Reply from Office Monster
Hi Sabrina,
Thank you so much for your thoughtful feedback! We’re really sorry to hear that one of your chairs was initially missing but we’re delighted that Laura was able to step in quickly and get everything resolved for you.
It’s great to hear that her proactive approach and clear communication made the process smooth and stress-free and that the missing chair reached you so promptly. Laura will be thrilled to know her efforts made such a positive impact.
We truly appreciate your recommendation and your support, it means a lot to us:)
If there’s anything else we can help with, please don’t hesitate to get in touch!
Kind Regards,
Office Monster
Excellent speedy response and immediate…
Excellent speedy response and immediate solution
Laura was so helpful and efficient, well done !
18 March 2026
Unprompted review
Reply from Office Monster
Hi Laraine,
Thank you so much for your kind feedback! We're delighted to hear that you were pleased with the speedy response and quick resolution. Laura will be especially happy to know her helpful and efficient service made such a positive impression.
We truly appreciate you taking the time to share your experience!
Kind Regards,
Office Monster
Had difficulty ordering
Had difficulty ordering. So contacted via phone. Great help and customer support. Many thanks.
6 March 2026
Reply from Office Monster
Hi Glynnis,
Thank you for your review.
We're sorry to hear you had some difficulty placing your order, but we're really pleased our team was able to help when you called.
It's great to hear you received helpful support and we truly appreciate you taking the time to share your experience.
Many thanks again for your kind feedback.
Kind Regards,
Office Monster
My first order was perfect but when I…
My first order was perfect but when I ordered the second time (same product!!!! Same address!!!! Same credit card!!!!!) your site gave me the run around you got a few bugs I’m hoping this one will turn up lol
5 March 2026
Reply from Office Monster
Hi Paul,
Thank you for your review. We’re really glad to hear your first order was perfect, although we’re sorry to hear you experienced some issues when placing your second order.
We can see that your order has now been delivered successfully. If you ever experience any problems when ordering, please don’t hesitate to reach out to our support team and we’ll be more than happy to help.
Thank you again for your feedback, it really helps us improve our service.
Kind Regards,
Office Monster
Loving OM
Loving OM. Office supplies are super cost effective, ordering is simple and delivery quick. Completely satisified.
26 February 2026
Reply from Office Monster
Hi Toni,
Thank you for the great review!
We're delighted to hear you're loving Office Monster and that you find our prices competitive, ordering simple and delivery quick. It's fantastic to know you're completely satisfied with your experience.
We really appreciate your support and look forward to helping with your office supplies again soon.
Kind Regards,
Office Monster
Excellent value product at a great…
Excellent value product at a great price. Fast delivery and excellent communication. Thank you!
8 February 2026
Reply from Office Monster
Hi,
Thank you for your kind review.
We're really pleased to hear that you found the product to be excellent value and that you were happy with the price, delivery and communication. Your feedback means a lot to us, and we truly appreciate your support.
We hope to serve you again in the future!
Kind Regards,
Office Monster
Great customer service.
There was a slight delay in the item arriving. Reached out and the customer service was excellent.
5 March 2026
Unprompted review
Reply from Office Monster
Hi Lucy,
Thank you for your review.
We're sorry there was a slight delay with your delivery, but we're really pleased to hear that our customer service team were able to assist you and provide a positive experience.
We really appreciate your feedback and thank you for choosing Office Monster.
Kind Regards,
Office Monster
Wrong pick on order
I made an order which was delivered but there was a mix up and a wrong pick. I called yourselves and spoke to Danielle Cordingley who was more than helpful and very friendly to deal with. After sending an email to yourselves, Danielle arranged for this to be rectified and the order has bben sorted. Thank you Danielle for all your help.
27 February 2026
Unprompted review
Reply from Office Monster
Hi Jacqui,
Thank you for your review.
We're sorry there was a mix-up with the order initially, but we're really pleased Danielle was able to help resolve everything quickly for you. We'll be sure to pass your kind comments on to her – she’ll be delighted to hear them.
We really appreciate your patience and your feedback and we're glad we could get everything sorted for you.
Kind Regards,
Office Monster
Absolutely blown away !!
After some confusion over whether I had been sent the wrong desk top - i ordered a left corner desk (I should have gone to specsavers and was looking at it wrong) I put the desk together. I absolutely love it ! I have had my eye on this desk for nearly 6 months and I could not be happier the desk exceeded my expectations. Office monster were really helpful every time I contacted them with any questions. I would definitely recommend not only the desk but the company as well.
3 March 2026
Unprompted review
Reply from Office Monster
Hi Kerry,
Thank you so much for your lovely review!
We're really pleased to hear that you love your new desk and that it exceeded your expectations after you got it all set up. It’s great to know that our team were able to help while you were deciding and during the process.
We really appreciate your recommendation and hope you enjoy using your desk for many years to come!
Thanks again for choosing Office Monster.
Kind Regards,
Office Monster
Excellent customer service
Excellent customer service, replaced a scratched cupboard door straight away with no issues. Laura was very easy to deal with and organised everything, then followed up to make sure I was happy with the outcome. Will definately use this company again.
24 February 2026
Unprompted review
Reply from Office Monster
Hi Maia,
Thank you for taking the time to leave a review!
We’re really pleased we could resolve the issue quickly and that Laura made the process smooth and straightforward for you. It’s great to hear you’re happy with the outcome and we truly appreciate your support.
We look forward to helping you again in the future!
Kind Regards,
Office Monster
Great customer service
Great customer service - very efficiently chased to make sure the items were delivered and if any issues in between Laura was straight in to help resolve as quickly as possible.
27 February 2026
Unprompted review
Reply from Office Monster
Hi Julie,
Thank you for your kind review :)
We’re so pleased to hear you were happy with the service and that Laura was able to step in quickly to help. We really appreciate you taking the time to share your experience!
Kind Regards,
Office Monster
Scammers
Scammers. Nothing else I can say. This is the first and last time I'm ordering from them. My parcel never arrived. There were no proofs they ever sent anything to me. And then they keep changing story in every email, according to them, first it was signed at different address, then said they can't find my address, then when I requested to get a refund, they said they have to receive back my parcel, which is nowhere to be found and only then they will refund. This is against consumers rights. So I just had to go ahead and ask my bank for help to get my money back. They should be reported and investigated.
25 February 2026
Unprompted review
Excellent Customer Service
I changed the configuration of desks a couple of times and it was never a problem. Prompt replies to emails
19 February 2026
Unprompted review
Reply from Office Monster
Hi Jodie,
Thank you so much for your kind review.
We’re always happy to help, especially when plans change. I’m glad we were able to accommodate the configuration changes smoothly and keep communication clear along the way.
We really appreciate your feedback and your business!
Kind Regards,
Office Monster
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