EXCELLENT 💯 Mia is a Customer Services Manager and without a doubt is thee most Professional and Helpful Person I have ever come across. We have never used Office Monsters before 💯 All rou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took a little longer than expected for some items to be delivered, but this was the fault of the courier (DPD) rather than Office Monster. Customer Service (Laura Boydon and Danielle Cordingley) wer... See more
Company replied
I only use the company once a year for a desk calendar refill I can't buy in local shops. It is competitively priced but I feel that postage is too much when it could easily fit in a DL envelope for n... See more
Company replied
Always a great company to deal with! Any small issues that I have had, have always been dealt with promptly and I could not recommend these guys enough! Laura in particular from customer support was... See more
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Company details
Information provided by various external sources
Office Monster provides full range office supplies to all public, business and educational sectors nationwide. With stock of over 26,000 products we are a market leader in providing a fantastic service to our customers. You will find everyday office supplies, Ink & toner, facilities management, furniture, technology and media on our web store www.officemonster.co.uk On average Office Monster is saving our customers 15% against their existing supplier due to our scarily cheap prices for everyday brands. Should you need any assistance or if your a business user looking to open a 30 day credit account with us please call 0800 3213651 and one of the team will be happy to assist you. Come visit us now
Office Monster -Your Office Partner
Written by the company
- A Service Led, Online Office Supplier
- A company that has service as its priority.
Contact info
36 Commercial Street, LS26 0AW, Rothwell, United States
- 0800 3213651
- support@officemonster.co.uk
- www.officemonster.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Office Monster
Hi Mike,
Thank you for your feedback!
We’re glad you were happy with both the quality of our product and our service.
Kind Regards,
Office Monster
Reply from Office Monster
Hi Aileen,
Thank you so much for your kind words! We really appreciate your support and recommendation. We’re glad you were happy with both our service and pricing.
We look forward to your next order with us:)
Kind Regards,
Office Monster
Slight hiccup over the festive season…
Slight hiccup over the festive season with my delivery, but after being patient and waiting for Christmas and New Year celebrations dust to settle i spoke to Mia regarding my lost order, and it was resolved in a flash. My order was delivered on the next working day, and my refund for next day delivery was in my bank at the same time. Thank you Mia for all your help.
2 January 2026
Unprompted review
Reply from Office Monster
Hi Paul,
Thank you so much for taking the time to leave this positive review!
We’re glad Mia was able to quickly resolve the issue for you and get everything sorted, including the delivery and refund. I’ll be sure to pass on your kind words to her. Thanks again for your understanding and support! 😊
Kind Regards,
Office Monster
Fabulous Customer Service
The product itself (a big right hand return desk) is very good: solid, good quality, aesthetically pleasing and well built.
However, what really stood out, from my very first contact with Office Monster was the truly outstanding customer service.
I sent an email in the middle of November with a couple of queries. Within a couple of hours, Laura Boyden had got back to me and actually answered the specific questions I had asked, and provided additional information. Such a refreshing change to be able to deal with a human being, rather than a bot, who actually responds quickly, efficiently and with a very friendly manner.
This continued through the whole process. I didn't need delivery until January, and Laura managed the whole thing expertly, and did exactly what she said she would do, every time. Faultless!
I did actually find the same product about £150 cheaper from a different supplier, but chose to stick with Office Monster because I had absolute confidence that they would deliver on all their promises, and if that anything had been amiss (it wasn't), Laura would have sorted it very quickly and to my satisfaction.
Personally, I would prefer to pay a little more and have that peace of mind, knowing that everything will be dealt with to perfection, especially when spending well over £1000.
I would only ever order from Office Monster again for any office furniture or supplies.
Thanks Laura!
6 January 2026
Unprompted review
Reply from Office Monster
Hi Andrew,
Thank you very much for such a thoughtful and detailed review.
We’re delighted to hear that you’re so pleased with the desk itself and that it met your expectations in terms of quality, build and appearance. Even more so, we’re incredibly grateful for your kind words about our customer service.
Laura will be absolutely thrilled to read your feedback. Providing clear, honest communication and doing exactly what we promise is something we take great pride in, so it’s great to know that this made such a positive difference throughout your experience!
Thank you again for your recommendation and loyalty. We look forward to supporting you with any future office furniture or supplies you may need :)
Kind Regards,
Office Monster
Office Furniture for home
Excellent service from start to finish. The products were really good quality, especially for the price, and the fact that the drawers arrived fully built was a huge bonus. Delivery was fast and well organised – they called in advance and arranged a convenient delivery time, which made the whole process very straightforward.
Laura was brilliant throughout, with clear communication and great follow-up, which made a real difference. Overall, a very professional and reliable company. I would highly recommend Office Monster and will definitely be using them again.
29 December 2025
Unprompted review
Reply from Office Monster
Hi Thomas,
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear that you were happy with the quality of the products, the fully built drawers and the delivery experience. It’s great to know the advance call and organised delivery made things straightforward for you.
We’ll be sure to pass your kind feedback on to Laura, she’ll be thrilled to hear that her communication and follow-up made a real difference :)
Thank you again for recommending Office Monster. We truly appreciate your support and look forward to working with you again in the future.
Kind Regards,
Office Monster
Fantastic range of products
Fantastic range of products, quick and easy to order from. Give them a try
4 December 2025
Reply from Office Monster
Hi,
Thank you for the great feedback!
We’re really pleased to hear you found our range impressive and the ordering process quick and easy. Thanks for the recommendation, we truly appreciate your support! :)
Kind Regards,
Office Monster
My 'two' office chairs arrived :(
My 'two' office chairs arrived today.
Only one and a half chairs in the box.
Very disapointed....im hoping Office Monster can resolve this soon :(
.....update...the customer service is very helpful and are trying to sort this out now for me. Looks likely it is the fault of the delivery/courier company and I will have the replacement parts sent out soon :)
......last update...
New replacement parts sent and received super quick.
Very pleased with the Office Monster customer service for sorting this out so quick even though the problem was caused by the the courier.
I've changed my star rating to 5.
Well earned!
Thank you Monsters! Xx
20 December 2025
Unprompted review
Reply from Office Monster
Hi Lee,
Thank you so much for taking the time to update your review!
We’re really sorry for the initial issue with the delivery but we’re glad we were able to get everything sorted for you quickly. While courier problems are frustrating, we always aim to make the resolution as smooth and fast as possible.
It’s great to hear you’re happy with the replacement parts and our customer service and we truly appreciate you changing your rating to 5 stars:)
Thanks again for your patience and support — enjoy your chairs!
Kind Regards,
Office Monster
Excellent
Making the order was easy.
There was some damaged with one part of the order so I called straight away.
I was advised to send an email, I had a response within minutes to say they will collect the damaged item and send out a replacement.
The next day the courier arrived with the new one and took the damaged one away.
I had a follow up email later that day from them to make sure the items were collected and delivered.
Excellent customer service
16 December 2025
Unprompted review
Reply from Office Monster
Hi Mrs Hayes,
Thank you for sharing your experience!
We’re glad to hear ordering was easy and that our team was able to resolve the issue with the damaged item quickly and smoothly. It’s great to know the replacement and collection were handled promptly and that our follow up gave you confidence everything was completed.
We really appreciate your kind words and are pleased you found our customer service excellent.
Kind Regards,
Office Monster
Great Customer service operatives and…
Great Customer service operatives and quick and easy to use the website and delivery next day
11 December 2025
Reply from Office Monster
Hi Jaz,
Thank you for your great feedback! We’re pleased to hear you found our customer service helpful, the website easy to use and that next-day delivery met your expectations. We really appreciate your support and hope to serve you again soon :)
Kind Regards,
Office Monster
Laura Boydon
Laura Boydon - was very helpful when my delivery did not arrive on time, despatched a delivery which arrived the next day and also followed up with an email as she was tracking the delivery to ensure I was happy - Great customer service and after care - thank you very polite too
17 December 2025
Unprompted review
Reply from Office Monster
Hi,
Thank you for taking the time to leave such a lovely review!
We’re sorry for the initial delivery issue, but we’re delighted to hear that Laura was able to resolve it quickly and keep you informed throughout. We’ll be sure to pass on your kind words to her — providing great customer service and aftercare is very important to us.
Thank you again for your patience and for choosing us!
Kind Regards,
Office Monster
Corner Desk for Home Office
I bought a corner desk for the home office. Really happy with it, just as described & pictured. Seems good quality / solid product.
12 December 2025
Unprompted review
Reply from Office Monster
Hi,
Thank you for your review!
We’re really pleased to hear you’re happy with your corner desk and that it matched the description and pictures. It’s great to know you’re finding it solid and good quality. Enjoy your home office and we hope to assist you again soon :)
Kind Regards,
Office Monster
Great prices and very speedy delivery.
9 December 2025
Reply from Office Monster
Hi Mr Moffat,
Thank you for your kind review! We’re glad you enjoyed our great prices and speedy delivery and we look forward to serving you again soon :)
Kind Regards,
Office Monster
Good quality and great customer service
Ordered 5 very good quality desks. Great Customer service.
4 December 2025
Unprompted review
Reply from Office Monster
Hi,
Thank you so much for your kind review! We’re glad you loved the quality of the desks and had a great experience with our customer service. We really appreciate your support :)
Kind Regards,
Office Monster
Have used these people before and…
Have used these people before and received very good service. This time used them again as competitive price and good delivery given. Would have given them 5 stars but
delivery date was missed. Given a Friday delivery but not
delivered until the following
Monday. In fairness delivery was always weekdays so they actually only missed by one day. Will use them again if price is right.
3 December 2025
Reply from Office Monster
Hi Sam,
Thank you so much for your repeat custom and for taking the time to leave your feedback. We’re really pleased to hear that you’ve consistently received good service from us and chose to order again based on our pricing and delivery options.
We’re sorry that the delivery didn’t arrive on the originally stated Friday date. While it did arrive the next working day, we understand how even a short delay can be inconvenient and we appreciate your patience.
Thank you again for your understanding and for your continued trust in us :)
Kind Regards,
Office Monster
Ordered a desk today only to find it's Out of Stock
EDITED: Turns out it may have been my error in not seeing a small box that said 'out of stock', the company have done everything to put this right for me, so changed my review from 2 to 4 stars!
Ordered a desk today, paid £29.99 for next day delivery, only to receive an email later in the day saying the item was out of stock until 23rd December (today is 4th December).
Edited: Looked at the option of buying this product from other sites, they were all cheaper, but again, most comments on Trust Pilot showed that most of the 'office furniture' companies, that I came across selling this product 'Adapt desks', also were regularly out of stock, and they don't necessarily show this on ordering, so Office Monster whilst not the cheapest are probably one of the better companies.
4 December 2025
Unprompted review
Reply from Office Monster
Hi Natalie,
Thank you for taking the time to share your feedback and we’re sorry for the inconvenience you experienced. We completely understand how frustrating it is to place an order with next day delivery only to receive an update about a stock delay.
Our stock levels are live on our website at the time of ordering but we appreciate that this information can sometimes be missed, especially when ordering quickly.
Once we became aware of the stock issue, we reached out to offer an in-stock alternative, which you chose to proceed with and we’re pleased to confirm that this order item has now been delivered.
We appreciate your comments and your feedback is valuable to us and we’re committed to improving transparency and communication wherever possible.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Kind Regards,
Office Monster
Laura went beyond the call of duty
Laura went beyond the call of duty to follow up on my query and expedite my order due to a time constraint, She ensured I was updated regularly and followed up to check it arrived safely.
Thank you
4 December 2025
Unprompted review
Reply from Office Monster
Hi David,
Thank you so much for your wonderful feedback! We're delighted to hear that Laura went above and beyond to assist you and ensure your order arrived on time:)
We truly appreciate you taking the time to share your experience, and we’ll make sure Laura receives your kind words. Thank you again!
Kind Regards,
Office Monster
Laura was super friendly and helpful!
4 December 2025
Unprompted review
Reply from Office Monster
Hi,
Thank you so much for your kind words! We’re delighted to hear that Laura was super friendly and helpful. We’ll be sure to pass your feedback along to her — it will make her day!
Thanks again for taking the time to share your experience.
Kind Regards,
Office Monster
Very good customer service from Mia
Very good customer service from Mia. Fast with replies and good dispatched very quickly with a competitive price. Will definitely use again.
27 November 2025
Reply from Office Monster
Hi Heather,
Thank you for your lovely review! We're so pleased to hear that Mia was able to assist you and that you found our service fast, responsive, and competitively priced.
We truly appreciate your feedback and look forward to welcoming you back again soon!
Kind Regards,
Office Monster
Fabuous experience from beginning to end.
Fabuous experience from beginning to end. Good range of products and prices. I purchased a filing cabinet from the less espensive range and the quality is excellent. Easy to order, communication throughout was excellent. Laura was really helpful, responding promptly to any queries. Delivery was as scheduled and the boys were courteous and helpful, making sure that the customer was happy, despite this being the last delivery of what appeared to be a very long day.
This company clearly puts the customer as the main focus of their business. I will definetly be ordering from them again and will recommend to all.
2 December 2025
Unprompted review
Reply from Office Monster
Hi Annetta,
Thank you so much for taking the time to share your wonderful feedback! We’re delighted to hear that your experience was smooth from start to finish and that you’re pleased with the quality of your filing cabinet.
It’s especially great to know that Laura and our delivery team were able to make the process even easier for you — we’ll be sure to pass along your kind words!
Kind Regards,
Office Monster
Excellent Customer service
Helpful customer service, fast delivery, excellent price.
29 November 2025
Reply from Office Monster
Hi Sonny,
Thank you for your great review! We’re delighted to hear that you were pleased with our customer service, quick delivery, and pricing.
We really appreciate your support and hope to serve you again soon! :)
Kind Regards,
Office Monster
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