Oils and Herbs UK Reviews 

423
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally fast delivery times and the remarkable quality of natural products they receive. Many buyers note that their purchases arrive securely wrapped and exactly as described online, making overall transactions wonderfully smooth and satisfying. Some reviewers were not happy with delivery delays and missing items from their online purchases. A few customers experienced packages arriving much later than expected, tracking confusion, or incomplete shipments that required extra effort to sort out. Others also mentioned occasional issues regarding incorrect items or unsealed product bottles received in their recent orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising fast delivery and items that... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting promptness and orders... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent condition and authentic... See more

Service

Consumers find service to be a source of great satisfaction, frequently praising prompt deliveries and intact... See more

Order

People report ambiguous experiences with order, as customers appreciate the easy ordering process and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast service arrived very promptly. It’s a high quality organic lemon grass tea. It has a rich taste. Chopped finely, it will last longer, and goes further than ordinary lemongrass tea. Really helps... See more

Rated 5 out of 5 stars

Such a smooth experience. No nagging emails from this super company. Just my small order fulfilled with speedy delivery. Very impressed and I will definitely be ordering from them again. Such a nice... See more

Rated 5 out of 5 stars

Almost next day delivery, well done! Too soon for a definitive comment, but after a week already feel more alert and less 'can't be bothered' so the potential is there...

Rated 5 out of 5 stars

Ordered the sida corfolia powder. Harder to find now, other than from more expensive (and possibly a bit sketchy eBay sources) Very nice product. Ideal for exercise and a busy day. Good quality, co... See more


Company details

  1. #9 of 12 best companies in Organic shop
  2. #15 of 19 best companies in Herbalist
  3. #18 of 30 best companies in Natural Foods Shop
  4. #20 of 26 best companies in Organic Food Shop

Written by the company

Oils and Herbs uk is family owned business for organic and herbal health product. Founded by the team of herbalist. We are specialist in Essential oils, carrier oils, honey, food supplements, herbs and other food products.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

423 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(423)

83 reviews in the last 12 months

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Rated 1 out of 5 stars

Health oil for my joints.

I do apologise, it was my fault that I didn't put the district that I live in. Royal mail has emailed me; that the order will arrive tomorrow. At oils and herbs the delivery was prompt , Stuart Murdoch.

25 August 2025
Oils and Herbs UK logo

Reply from Oils and Herbs UK

Hi Stuart,

Thank you for your review. After discussing with you, we found that the address provided on the order was incomplete, which is why Royal Mail couldn’t deliver. We’ve now updated it with the correct details and resent your parcel. It should be with you very soon.

We appreciate your patience and understanding.

Rated 3 out of 5 stars

Dodgy company BE AWARE !!!

This company appears to be dodgy and unreliable.
I've requested information on their products (like the certificates they claim to have from Eurofin and if they're able to provide any more info on what I'm actually about to put in my body....all I got is ...Hello yes. Yet I've never asked a question so disrespec to a customer's question or query is another additional thing to the poor service of this dodgy company.
UPDATE: I'VE RECEIVED the Eurofin review, is dated from March 2025, but there isn't any other quality assurances.Hence I've changed my review from 1 star to 3, I will deduct the 2 stars for the unprofessional way my question was first approached and lack of more clarity and assurance on their products.

30 August 2025
Unprompted review
Oils and Herbs UK logo

Reply from Oils and Herbs UK

Thank you for taking the time to update your review. We sincerely apologise if our initial response came across as unprofessional. I was away on holiday at the time, which caused a short delay in replying to your request on WhatsApp.

We appreciate your patience and are glad we were able to share the Eurofins COA for Shilajit with you. Please be assured that all our products are tested and we take quality and safety very seriously. If you would like any further information or documents, we’re more than happy to provide them.

We value your feedback as it helps us improve our communication and service.

Rated 1 out of 5 stars

Organic liquorice root sticks

I ordered organic liquorice root sticks 100g. I was expecting the sticks to be of a reasonable length (from other companies they have been 10 or 11 cms long).
The ones I received from Oils and herbs were short stumps about 3 cms long. They looked like the “off cuts”. Very disappointed.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

It's works Perfectly

My Brother gave me a little of the honey, I couldn't believe it. It's work, no side effects and the effect is something i had not experienced at age 45yrs. I will definitely buy more, and keep telling telling friends and family about it

27 May 2025
Rated 5 out of 5 stars

Fast delivery

Fast delivery, and the individual product packaging is strong. I was also pleased how a bulk delivery box had been reused for postage - great way to reduce waste. Reduce, reuse, recycle! Thanks, everyone.

24 April 2025
Rated 5 out of 5 stars

Great rectification by customer service

The courier messed up my delivery which wasn't a great start but was not of the company's fault. After chasing up with the courier that I will choose not to name they said they had returned the parcel. After emailing the company they rectified the couriers mistake by sending another parcel with another courier which arrived with no problems. The response to the issue was fast and the quality of the products are also very good. I will continue to use this company.

27 March 2025
Rated 5 out of 5 stars

Excellent experience

Hi
I have ordered some herbs this is the second time I did my experience really amazing because all were good in quality and packing even I received just in 4 days so I can recommend to everyone try to get some good quality and valuable stuff from 'oils and Herbs' they are amazing people.

26 March 2025
Rated 1 out of 5 stars

Not trustful

Not trustful. I ordered 300 grams of liquorice root and received only 200 grams.

20 March 2025
Unprompted review
Oils and Herbs UK logo

Reply from Oils and Herbs UK

Apologies for the delay. Your order is still being processed as the 100g Liquorice is currently out of stock. We're expecting it to arrive soon and will ensure your order is shipped within the next two weeks. Thank you for your patience and understanding.

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