Old Money Reviews 

Worst experience ever – returns appear designed to block refunds, its a fraud.

Never ordering again, and I strongly recommend others don’t either.

Delivered Dec 19, 2025 (Tracking: YT2533600712355048). Items were unused, unworn, original packaging, but none fit. I contacted support within their 14-day return window to return everything.

Instead of return instructions, I got a 30% refund offer and excuses, and when ive realiezd i will never get my money, i asked for the 30%, and of coruse, they never responded

Quote from Old Money support:

“We understand the situation and want to make things right by offering you a 30% refund… As per our policy, we normally don’t accept returns on sale items.”

Then came the “return process”: delays, silence, and endless back-and-forth while the return window runs out. That is exactly how you stop customers from getting refunds.

I can’t think of a clearer red flag than a company that won’t give return authorization in time but pushes partial refunds instead.

I’ve already accepted that I’m probably not getting my money back. That tells you everything you need to know, so do yourself a favor, never order from them

The clothing is high-quality with a timeless style. I bought the chinos, sweaters, linen pants and shirts, sunglasses, and shoes. I regularly receive compliments on the style and the quality. When you contact Customer Service you receive a response within 24 hours.

The only negative is that it takes time to receive the clothing….. I purchased several items to wear for an extended pre-Christmas vacation but it didn’t arrive in time for the trip.

Payment diden’t work got tired of your payment system

Ordered online in the sale after seeing the Instagram ads for a while. Huge mistake - this company is all style and no substance. Quality of clothes was worse than Primark or H&M and at £35 each for two knitwear quarter zips, I'd expect better.
My mistake for not checking reviews or the refund process in advance, I took it for granted that it would be simple.
Several emails and an offer of a partial refund later, I paid £17 to send the items back to an address in Poland, only to later find out they refused to accept the delivery (via Royal Mail tracked Int'l) so my parcel is being returned.
Every time you email them, the reply comes from a different name and the process starts again. No phone contact number.
Feels like a borderline scam where they send you poor quality goods and expect you to be too lazy or frustrated by their lack of service to get a full refund. Avoid at all costs, stick with known brands.

Old Money is completely untrustworthy.

I have been chasing a refund for over ONE YEAR. One year of emails, follow-ups, and wasted time — with absolutely no resolution. This is not an accident, not a delay, and not a misunderstanding. This is a company keeping customers’ money and ignoring them.

Once they take your payment, they clearly do not care anymore. No accountability. No professionalism. No respect. Just silence and excuses.

This experience destroyed any credibility Old Money claims to have. A business that cannot process a refund after a year should not be selling online products at all. Their behavior seriously questions whether customers’ rights matter to them in any way.

I am writing this to warn others:
👉 Do NOT buy from Old Money.
👉 Do NOT trust their refund policy.
👉 Do NOT assume customer support exists.

If you value your money, your time, and basic honesty, stay far away. I will make sure this experience is shared so others don’t fall into the same trap.

One of the worst online purchase experiences I’ve ever had.

COMPLETE SCAM - I’ve emailed for 6 months and all they do is delay and tell me
They are looking into it.. AVOID AVOID AVOID

Horrendous experience, as with everyone else I was sold a dream from their high end marketing but the reality is very different. I wish I had looked at the reviews before ordering, if you are one looking before ordering, please please avoid at all costs. I ordered in May 2025 and still haven’t received my order over 6 months later. I’m not sure if it’s a scam or they simply have completely incompetent team.

Title: Worst experience I’ve ever had – return process appears intentionally designed to waste time

This is without question the worst online shopping experience I’ve ever had.

My order from Old Money was delivered on December 19, 2025
Tracking: YT2533600712355048 (last-mile carrier: Mailog)

Items received:

Old Money Smart Casual Set (Black / S)

Paris High Waist Pantalon (Black / S)

Bari Sailor Polo (Gray / S)

Bari Sailor Polo (Blue / S)

None of the items fit or matched expectations. Everything was unworn, unwashed, and in original packaging. I contacted the company within their 14-day return window to initiate a return.

Instead of providing return authorization or clear instructions, they offered a partial refund and claimed they “normally don’t accept returns on sale items”.

Their exact words:

“We understand the situation and want to make things right by offering you a 30% refund… As per our policy, we normally don’t accept returns on sale items.”

Here is the core problem:

The return process turned into delays, silence, and repeated requests, rather than a clear return flow. In my opinion, and based on conversations with multiple other customers who experienced the same thing, this feels like a deliberate strategy to waste time until the 14-day return window expires.

I cannot prove intent, but the pattern is extremely clear:

timely return request

no return authorization

slow or no responses

pressure to accept partial refunds

return window quietly runs out

This isn’t a mistake. It’s a system.

I am now escalating through my payment provider and consumer protection channels, and I am documenting this publicly so others know exactly what to expect before ordering.

If you buy from Old Money, assume that returning items may be intentionally made difficult.

I saw their response. They’re making excuses. I can show you all the documentation. They will not refund your money. Worst experience ever. Don’t ever buy from the

Dealing with Old Money has been a nightmare. I ordered an XL sweater for my grandson which was way too small. I contacted them to exchange it for an XXL and all they would offer me was 35% off of my next purchase. They did not follow their own refund and exchange policy. I am stuck with a sweater that does not fit and more upset that they don't even follow their own policies. Their practices are deceptive!

I ordered some clothes and watches. The clothes unfortunately is not the best quality and the pants are too small. The watches were great for the price. Let’s see how long they work for. I have been. Trying to get a refund on the clothes and have sent them now 4 emails. I did receive one reply about getting 30% off to keep the clothes but still no response as to where to return the clothes. I’m not very optimistic. I don’t recommend shopping with them. Poor customer service. Very unfortunate.

They market their clothing as high quality, but in reality it’s some of the worst-quality garbage I’ve ever received — clearly mass-produced junk from China.
Zero customer support.
Extremely slow delivery.
Half the items arrived in low-sized, almost pixelated prints and sizes, and the shoes were nowhere near the advertised sizing.
On top of that, several items had a strong chemical stench, especially the shoes.
This doesn’t feel like a legitimate brand at all — it looks and operates like a classic dropshipping scam, built on misleading marketing and zero accountability when you have paid for your goods.

Been looking for some high waisted trousers for a while and finally bit the bullet and bought a pair. Asked them for advice on the size as I am a tall man, and ordered the pair they suggested.

What arrived felt more like polyester than the cotton-silk blend stated. No tags in the clothing and the trousers length was so comically short I had to measure them. 10 cm shorter than the size guide stated. When I raised this they told me that level of variation was normal.

Contacted them to start a return and I've been going round in circles ever since. They will not answer my questions and keep trying to palm me off with partial refunds or discounts off my next order. Every time telling me it's a one time offer, then next email offers something else.

Will not order from again
Avoid at all costs

Low quality, poorly made clothes and awful customer service

Great service and very helpful. You look cool in their clothes..happy customer !

Its a company from China. With low quality merchandise.
I bought 3 pairs of shoes that run small. And theyre of poor quality. Dont buy from them.

As other reviewers mentioned…the shoes that I ordered did not fit and when trying to return them, Old Money used stalling tactics. Once you get to a point where you can return the shoes you will be required to pay for shipping and given a very tight window to return them. Additionally the quality of these shoes are terrible…the bag they came in was nicer than the shoes themselves…probably would have lasted a month if they did fit. Avoid this company’s product unless you like donating to “for-profit” scams.

Good quality fit and really helpful support staff.

Fast delivery and good customer service

I want to warn anyone considering working with or purchasing from Old-Money. My approved affiliate commissions (Only $69) have been pending since October 2025, and despite sending countless emails to their support team: Mike, Maria, Paul.??? with thoundsan "Feel free to reach out if you have any other questions or concerns—we’re happy to help???". I have received absolutely no meaningful response.

The problem is not the amount of money — it’s the complete lack of professionalism and accountability. A legitimate brand should at least acknowledge messages and provide an update, yet all my attempts were ignored.

Based on my experience, I strongly advise others to be extremely cautious when dealing with this brand, whether as an affiliate or a customer. Their silence and unwillingness to resolve a simple payout issue are deeply concerning.

I purchased about $500 worth of clothing from this website. Not only was the shipping to me way longer than they claim it would take, clothes also didn’t fit. They charged me $120 to ship the clothing back to them, which was on my dime. Now it is three months later and they still have not returned my money and I don’t have any of my clothing. This website is a scam. They’re very unresponsive and no one should get any money to them.