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olfactoryfactoryllc.com Reviews 7,009

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TrustScore 5 out of 5

4.9

Perfume store
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Review summary

Created with AI, based on recent reviews

Evaluating 3,835 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the authentic products, often highlighting the wide selection and competitive pricing, which is frequently described as the best online. Many appreciate the fast and efficient delivery service, noting that orders are shipped quickly and arrive in good condition, often exceeding expectations compared to other retailers. The overall experience is frequently described as excellent, with many expressing their intention to continue purchasing from the company. However, some customers also noted issues with shipping costs for samples, address errors, and concerns about the authenticity of a specific product. There were also mentions of dissatisfaction with return policies, which include shipping fees and restocking charges, and isolated incidents of damaged or leaked products upon arrival.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the authentic and original... See more

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting super fast... See more

Price

Users describe positive interactions with price, consistently finding affordable options and great deals... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the authenticity and... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and a strong intent to order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found a certain sample on sale - it was the most affordable price online. Delivery was fast compared to other shops. I will buy more from them in the future. They have a pretty good selection, but the... See more

Rated 5 out of 5 stars

Bought a few bottles of cologne here now and they are indeed 100% authentic. You can find stuff here you won’t find anywhere else like unboxed scents at unbeatable deals. Prices are great even on the... See more

Company replied

Rated 5 out of 5 stars

I was worried because it is the first time I have used a Fragrance Discounter but Olfactory quickly put my worries to shame. The price, speed/execution of the order consisting of two expensive cologn... See more

Rated 5 out of 5 stars

Excellent pricing. Product is authentic (this industry is saturated with fakes) and fast delivery. I prefer to use them when they have what I am looking for. Also, they do keep a great inventory of ni... See more

Company details

  1. Perfume store
  2. Cosmetics and Perfumes Supplier

Written by the company

At our fragrance company, we offer a wide selection of high-quality scents for both men and women. From classic, timeless fragrances to the latest and greatest in designer perfumes, we have something for everyone. But what really sets us apart is our commitment to fast and reliable deliveries. No matter where you are in the United States, we'll get your order to you as quickly as possible. In addition to our wide range of popular fragrances, we also specialize in niche perfumes that are hard to find elsewhere. Our team of experienced buyers scours the globe to bring you the finest and most unique scents, so you can discover something truly special and one-of-a-kind. But we don't just stop at offering a great selection - we also strive to offer the lowest rates possible. We know that fragrance can be a luxury item, so we want to make it as affordable as possible for our customers. That's why we work hard to negotiate the best rates with our carriers and pass those savings on to you. So if you're looking for a fragrance company you can trust to deliver both quality and value, look no further. We've got you covered.

Contact info

4.9

Excellent

TrustScore 5 out of 5

7k reviews

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Rated 1 out of 5 stars

I am a very loyal customer with…

I am a very loyal customer with Olffactoryfactory for years. I recently received my package and the perfume top was broken off inside the sealed box and had leaked all over the box and was empty. I contacted them and even provided pictures . They told me since i did not take out their insurance its basically not their problem . NOT even offering a store credit or anything to make it right . It is not legal to not provide a refund or another bottle if the item was damaged insurance or not . I will never use them again and have told all my friends on FB groups on how they run their company

30 May 2026
Unprompted review
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Reply from olfactoryfactoryllc.com

Thank you for sharing your feedback. We are sorry to hear about the condition in which your package arrived.

After reviewing your case, we found that shipping protection was declined during checkout. By opting out of shipping insurance, responsibility for transit-related damage is transferred to the carrier. However, despite the lack of shipping protection, we still took steps to assist by filing a claim with UPS on your behalf and are prepared to continue supporting you throughout the claims process.

We understand your frustration regarding the damaged item and appreciate the photos you provided. Our goal has never been to leave you without assistance, which is why we initiated the carrier claim as a courtesy and remain available to help with any updates or documentation required.

We also noted that a chargeback was filed for this order while the UPS claim process was ongoing. Chargebacks can negatively impact a merchant's standing with payment processors and often limit our ability to continue resolving issues through standard channels while the dispute is active.

We value your business and the support you have given us over the years. While we may not always be able to provide the resolution a customer hopes for, we strive to assist whenever possible. If the chargeback is withdrawn or once the carrier investigation is concluded, we would be happy to review the outcome and discuss any available options.

Thank you for your understanding.

Rated 5 out of 5 stars

I’ve been using olfactory factory for a…

I’ve been using olfactory factory for a while now and I can safely say, it’s my favorite site to buy perfumes. I love the variety of perfumes they have and the prices are the best I’ve found. I’ve gotten some real gems and can’t believe how much money I’ve saved. I’m definitely addicted to shopping here.

14 May 2026
Rated 5 out of 5 stars

It arrived earlier than expected and I…

It arrived earlier than expected and I just love the great prices I'm happy with the colon I picked out for her personal preferences but if I ever need to re-up on it or any other cologne that I already have I will check you guys out first 100%

18 May 2026

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