Oliver Jewellery Reviews 

3,326
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 470 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally knowledgeable and friendly staff members, noting wonderfully smooth online transactions and extremely prompt delivery services. Many buyers are consistently delighted by the stunning quality and condition of the luxury jewelry and vintage designer bags, stating everything always matches online descriptions perfectly. However, some customers also noted minor drawbacks during their shopping journey, mentioning occasional slow communication responses, missing watch links, or minor wear on accompanying accessories. A few people also experienced occasional issues regarding customer service communication, staff interactions, or items requiring unexpected adjustments.

What people talk about most

Product

Consumers find product quality and descriptions to be extremely satisfying and accurate. Reviewers frequently... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly and... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items arrive in pristine condition... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently warm,... See more

Service

Customers consistently note positive experiences with service, highlighting friendly and helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the absolute BEST experience with Paloma at Oliver Jewellery!! She is so warm, always patient and genuinely lovely to work with from start to finish. I was making a pretty big purchase and never... See more

Rated 5 out of 5 stars

Oakville person 5 Stars all thee way. Web site easy to navigate, ( you don't have to be tech savvy). Transaction smooth, delivered a day later. Delighted with item. Yes I will most definitely... See more

Rated 5 out of 5 stars

There was a slight delay in getting my item shipped, maybe impulse shopping on a weekend is not the best idea! But once we get the bracelet to ship, everything is perfect - friendly service by... See more

Rated 5 out of 5 stars

I love that I can see all the bags and jewelry up close and feel the merch. The customer service team are all very knowledgeable about their inventory. I always feel welcomed and enjoy my shopping... See more


Company details

  1. Jewellery shop
  2. Bags and luggage shop
  3. Gold dealer
  4. Handbags Shop
  5. Jewellery Buyer
  6. Watch shop

Written by the company

Oliver's is a trusted family-owned business, proudly serving customers since 1971. We specialise in buying and selling authenticated pre-owned luxury jewellery, luxury watches, designer handbags, and accessories, offering exceptional value with pre-owned luxury at up to 90% off. Shop iconic brands including Cartier jewellery, Louis Vuitton purses, Tiffany & Co., Hermès handbags, Chanel, Rolex, Omega, Van Cleef & Arpels, Gucci, and more. Our mission is to be the most trusted destination for authenticated luxury. Whether you're buying your next investment piece, selling luxury jewellery or watches, or looking for a pre-owned designer handbag, we provide honest advice, expert knowledge, and complete transparency at every stage. Every item is professionally authenticated and carefully inspected, giving you confidence in every purchase. We believe luxury shopping should be clear, respectful, and pressure-free. Our experienced team takes the time to understand your needs, answer every question, and help you make informed decisions without sales pressure. For over 50 years, our reputation has been built on trust, integrity, and exceptional customer service. Every client is treated with patience, respect, and genuine care because long-term relationships matter more than short-term sales. At Oliver's, you can buy and sell luxury with confidence, knowing authenticity, value, and outstanding service always come first.

Exceptional Service

Written by the company

Luxury service comes as standard.
We believe every customer deserves patience, respect, and genuine care, creating a relaxed experience with no pressure to buy or sell.

AUTHENTICITY IS EVERYTHING

Every item is expertly authenticated, so you can shop with complete confidence.

Our in-house team of gemologists, horologists, and luxury brand authenticators carefully inspect every item before it is offered for sale. With decades of experience and hundreds of items authenticated each day, we apply rigorous standards to verify authenticity, quality, and condition. Every piece is thoroughly vetted, giving you complete confidence that your purchase is genuine and exactly as described.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,326)

475 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rolex

Great quality products and service, very pleased with my purchase

27 August 2026
Rated 1 out of 5 stars

Thank you very much

Thank you very much ! Very best store!!

24 August 2026
Oliver Jewellery logo

Reply from Oliver Jewellery

Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with us.

We noticed your wonderful feedback was accompanied by a 1-star rating, so we just wanted to mention it in case the rating was selected by accident. Either way, we truly appreciate you taking the time to share your experience and your support of Oliver Jewellery!

All the best,
Elizabeth

Rated 5 out of 5 stars

Return of $8,000 bracelet

I made an online purchase of a $8,000 diamond bracelet. I felt comfortable with the purchase because of Oliver's excellent customer reviews and their generous return policy. The bracelet didn't work out (it was chunkier than I thought). The return process was seamless. I sent the bracelet back (free) and the purchase price was refunded faster than any online purchase/return I've ever experienced. The staff were helpful and answered questions honestly. I hope to buy from them again.

22 August 2026
Rated 5 out of 5 stars

Oliver is always a great resource for…

Oliver is always a great resource for quality vintage pieces. I find that they have accurate, transparent representations of condition and value on their website, and in-person their associates are friendly and helpful. I also appreciate that they have a high standard for the types of items they sell, not only in terms of quality luxury brands, but they also mix in a lot of beautiful estate pieces as well. Highly recommended.

19 July 2026
Rated 4 out of 5 stars

Lots of product variety

Lots of product variety, easy transaction, quick delivery, would purchase again.

17 August 2026
Oliver Jewellery logo

Reply from Oliver Jewellery

Thank you so much for your review! We’re glad you enjoyed our selection and had an easy shopping experience from purchase through delivery.

We truly appreciate your support and look forward to welcoming you back — hopefully for a 5-star experience next time!

Best,
Elizabeth

Rated 5 out of 5 stars

The staff was very helpful

The staff was very helpful. The purse I bought was in the excellent condition and very well priced. This was my second purchase from Oliver’s. I’ve been very pleased. I will definitely be back.

16 August 2026
Rated 5 out of 5 stars

Amazing!

Amazing!! First time buying from Oliver’s and it went perfectly! Received my bag less than a few days later! Absolutely unreal, will definitely be shopping again! Thank you 1000/10 🩷

10 August 2026

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