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ON1 Reviews 

3,208
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 337 reviews, reviewers had a great experience with this company. Many consumers highlight that the software offers powerful photo editing tools and useful features that make it a great alternative to other programs. Customers also appreciate the continuous updates and the fact that the platform provides numerous presets and tutorials to help users improve their workflow. Some reviewers were not happy with the AI face restoration feature, noting that it often alters faces unnaturally or replaces them with unfamiliar appearances. However, some people mentioned that the application can experience performance issues, such as slow loading times and unexpected crashes during heavy editing.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, while some reviewers praise the software for... See more

User experience

Clients share ambiguous opinions on user experience, as some reviewers praise the impressive features,... See more

Quality

Users describe ambiguous interactions with quality, noting that reviewers find the software fabulous for fine... See more

Application

Consumers find application to be a very powerful and feature-rich tool that allows reviewers to complete... See more

Upgrade

Reviewers mention mixed feelings about upgrade experiences, as some consumers found recent editions to be a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The software is working perfect! The action-offer was great and worth-wile! There ware some payment problems. Normally in Holland we mostly pay with iDEAL/WERO, but this time this payment-method was r... See more

Company replied

Rated 4 out of 5 stars

I very much like the software...BUT...there are some serious caveats. The learning curve is steep. The video instructive courses are good but assume too much knowledge (incredibly frustrating and us... See more

Rated 4 out of 5 stars

ON1 Photo Raw 2024 worked flawlessly. Then 2025 & 2026 upgrades came with some nice new additions, but Super Select AI & Generative Eraser stopped working. The newest update added Restore AI, which... See more

Rated 5 out of 5 stars

Quick access. Easy navigation. Logical layout. Products explained in depth. Good pricing. Attractive discounts. Pay once and use with no subscriptions required or pushed. One other company went subscr... See more

Company replied


Company details

  1. Software company
  2. also in
  3. Photographer
  4. Photography Service

About ON1

Written by the company

ON1

ON1

Get photo editing software for Mac and Windows from ON1. Our software offers everything photographers need to organize, edit, and share photos. Download our editing software for photographers at ON1.

ON1 is a leading provider of photo editing software for photographers. With a focus on ease of use and powerful AI-powered features, ON1 provides a complete photo editing solution for hobbyists, professionals, and everyone in between. The most popular ON1 application, ON1 Photo RAW, is the ultimate all-in-one photo editing application and raw photo editor. It’s like combining the best from Lightroom and Photoshop into a single application for photographers. This professional-grade AI-powered photo editor is a robust organizer, raw processor, layered editor, and photo effects app. Top it off with mobile and cloud integration, and photographers have a complete desktop and mobile workflow.

With the most incredible new AI-based technologies and features in years, ON1 offers photographers unique new approaches to how they edit, save time editing, and still achieve superior quality in their editing results.

Buy with Confidence

No Risk, No Questions Asked

No Risk, No Questions Asked

We care about your satisfaction. If you're unhappy with your software purchase within 30 days, we'll gladly refund you. For pre-orders, the refund period starts 30 days after the product's release.

For ON1 Everything subscriptions, you can receive a full refund if you cancel within 14 days of your order. After that, the payment is non-refundable, and your service will continue until the end of the term.

At ON1, we want you to have the best possible experience. If you're facing any issues with our photo editing software and have been in touch with our support team, we're here to help. Even if you're outside the 30 days, we can extend the money-back guarantee in these cases. Our dedicated team will work with you to resolve any problems quickly, so you can get back to photographing then editing your photos with ease.


Contact info

4.1

Great

TrustScore 4 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(3,208)

349 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I have been using On1 for years and now…

I have been using On1 for years and now I am simply unable to get Resizer to work without it breaking Photoshop. User since 2016...at a loss for words how this product can be released. On1 Suite, Photoshop 2025, over 50 crashes since using it from 2026. Automation, thankfully, doesn't...but any manual work, a crash and everything is stuck

21 May 2026
Unprompted review
ON1 logo

Reply from ON1

Sorry for the trouble, please reach out to our tech support for assistance.

Rated 1 out of 5 stars

No experience

No experience. Never installed the product credit requested.

14 May 2026
ON1 logo

Reply from ON1

Thanks for letting us know.

Rated 5 out of 5 stars

Effective and Largely Intuitive Apps

I am new to ON1 programs. But so far they are very intuitive and effective. Sharpening, noise reduction and digital expansion all work quite well.

29 April 2026
ON1 logo

Reply from ON1

Thank you! Really glad the tools are clicking for you so quickly. You've got a lot more to discover and we think you'll love what's ahead. Welcome to ON1!

Rated 3 out of 5 stars

Plagued with adverts for extra stuff

Plagued with adverts for extra stuff. Awaiting "freebie" Restore AI - still waiting! Not convinced I made the right decision in buying this to supplement Capture 1 for Resize, Denoise, Sky Replacement. Need to do some more experimentation.

6 May 2026
ON1 logo

Reply from ON1

Thanks for the feedback, the update was released yesterday.

Rated 4 out of 5 stars

High Hopes for ON1

I have switched from Lightroom and cancelled my Adobe account, so I have high hopes for ON1 . At first use it will be a learning curve but it looks promising.

On the down side, so far I'm experiencing way too much upselling.

27 April 2026
ON1 logo

Reply from ON1

Welcome to ON1! Making the switch is a big step and we're glad you're finding it promising. We hear you on the upselling and that's valuable feedback. We want the focus to be on helping you get the most from what you have. Enjoy the journey!

Rated 4 out of 5 stars

Photographers for photographers

Pleasant and precise.

Now it's still a program for photographers.
I hope it doesn't become a program for designers.

15 May 2026
ON1 logo

Reply from ON1

Thank you! Photography is at the heart of everything we do and that's not changing. We appreciate you sharing that!

Rated 4 out of 5 stars

This rated a 4 because I thought I…

This rated a 4 because I thought I purchasing 2026 raw when in reality I don't know what I bought. I looked at the list of apps on my computer and 2026 raw was not on that list. So I spent $49 and have no idea what it purchased. Maybe someone can get back and enlighten me of my purchase. Thank you, Wayne Bressler

29 April 2026
ON1 logo

Reply from ON1

Hi Wayne, we're sorry for the confusion! Please reach out to our support team with your order details and we'll get you sorted out right away. We want to make sure you know exactly what you have and that you're getting full value from your purchase!

Rated 4 out of 5 stars

I like the software and have been…

I like the software and have been customer for several years. The Brilliance AI is very useful for my work. I process the drone shots and apply the AI to the batch. If I need to replace skies it’s easy. The issue I have is speed. Very slow to load images and export is painful. I am using an M2 Pro not a slow machine. Don’t need more features before better performance. Thanks

7 May 2026
ON1 logo

Reply from ON1

Thank you for the loyal support and the specific feedback! You're right, performance should come before new features and it's a priority for us. The speed issues on M2 Pro aren't acceptable and we'd love to dig into that with you. Please reach out to our support team with your system details so we can take a closer look!

Rated 4 out of 5 stars

On-1 is showing the complete toolbox

On-1 is showing the complete toolbox. Your online instruction are versatile and interesting , diving into the somewhat hidden functionalities.

30 April 2026
ON1 logo

Reply from ON1

Thank you!Thank you! We put a lot of effort into the learning resources so it's great to hear they're helping you discover what's possible. Enjoy exploring!

Rated 5 out of 5 stars

I had a glitch in the program on my…

I had a glitch in the program on my computer, I contacted on1 help and had a reply very quick which was very helpful. A few days later I received a fellow up email to see if everything was going well, one of the best experiences with online help I've ever had.

6 May 2026
ON1 logo

Reply from ON1

That's wonderful to hear! Our support team will love reading this. Thank you for taking the time to share it and we're glad everything is running smoothly now!

Rated 5 out of 5 stars

Not a subscription based company so I am a customer for life.

Quick access. Easy navigation. Logical layout. Products explained in depth. Good pricing. Attractive discounts. Pay once and use with no subscriptions required or pushed. One other company went subscription based recently and I have dropped them completely. Not On1. They're products are so good that they do not need to trap customers into a subscription only usage. That's confidence. That's thinking of their customers.

28 April 2026
ON1 logo

Reply from ON1

Thank you for such a thoughtful review! Keeping photography tools accessible and subscription-free is something we genuinely believe in. Knowing that matters to you makes it even more meaningful. We're glad to have you as a customer for life!

Rated 5 out of 5 stars

I have used ON1 for a longer time

I have used ON1 for a long time, it is an excellent, very versatile software with amazing results.

29 April 2026
ON1 logo

Reply from ON1

Thank you! Long-time customers like you are what drive us to keep improving. Really glad it continues to deliver for you!

Rated 2 out of 5 stars

I have been using PS since 1992 and LR…

I have been using PS since 1992 and LR from the beginning. I am very unhappy with Adobe and would like something else. I am struggling with the ON1 interface. I do not think much of the presets, and frankly they seem not to work too often. To actually get some work done I have to go back to Adobe. The videos have not been helpful. I do not hear well so that is part of the problem. Also, I do not like far too often the results obtained with his treatments. They simply suck frankly, which diminishes my respect for what you are trying to do. Most of my work in PS and LR is accomplished with masks, curves, a bit of clarity, sharpening, and further finessing the tone controls locally, and capture sharpening using deconvolution, and denies, plus calibration and sometimes HSL. If you gave me good effective controls for that which were reliable I would be happy

29 April 2026
ON1 logo

Reply from ON1

Thank you for the detailed feedback. With your background, your expectations are exactly right, and we take this seriously.
Masking, curves, local adjustments, deconvolution sharpening, HSL — those are core tools, and if they aren't working reliably for you, please reach out to support.

On the videos, we're expanding written guides and step-by-step documentation. If you reach out at on1.com/support, we can point you to resources that don't require audio.

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