One2One Mortgage Solutions Ltd Reviews 

216
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that the staff members are exceptionally helpful, incredibly patient, and deeply knowledgeable throughout every single stage of the process. Consumers note that the dedicated team is always readily available to answer any questions and truly makes complex property transactions feel completely stress-free. Some reviewers were happy with the additional assistance regarding comprehensive home insurance and helpful recommendations for reliable local solicitors. People frequently mention how remarkably quick and efficient the overall communication is from the very beginning all the way to final completion. Reviewers emphasize that these consistent efforts put first-time buyers completely at ease during what is typically a very overwhelming time.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, knowledgeable,... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, approachable, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team for being brilliant from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10/10 service from Zack! For a first time buyer and not having much knowledge on how things work, Zack couldn’t have been more helpful! Constantly at the end of the phone to answer anything I didn’... See more

Rated 5 out of 5 stars

We can’t thank Zack and the rest of the One2One team enough for their fabulous and friendly mortgage service! Zack is friendly, professional, and very knowledgable. He always put us first in all recom... See more

Rated 5 out of 5 stars

Right from the beginning I was told how the system works with them not taking a fee but instead get a commission from the lender. Always available to answer any questions. Always with a friendly and t... See more

Rated 5 out of 5 stars

Just completed on another remortgage. I have used the team at one2one for a few years now for all of my personal insurance, will, and mortgage needs, and I could not recommend them highly enough. They... See more


Company details

  1. Mortgage broker

Written by the company

One2One Mortgage Solutions in Cwmbran offer mortgage and insurance advice for first time buyers, people wanting to remortgage or have life insurance cover.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(216)

30 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you James

James at One2One Mortgage Solutions Ltd has been absolutely wonderful with my partner and I. James has been very polite, patient and helpful whilst guiding us through the process of purchasing our very first home together. We cannot thank James enough for all his support, we are both very grateful for all the time he has spent with us and his experience. A big thank you to James.

16 June 2023
Unprompted review
Rated 5 out of 5 stars

Would recommend!

James was a very polite, patient and helpful mortgage advisor, always available and happy to answer my many questions about the buying process as a first time buyer and explained all things mortgages and insurance in a clear, easy to understand manner . I never felt pressured to go ahead with anything and always allowed plenty of time to go away and think things over.
Highly recommend!

2 June 2023
Unprompted review
Rated 5 out of 5 stars

Would highly recommend!

Zoey and Abbey were so friendly and helpful throughout the process of applying for our mortgage. I felt supported every step of the way and they always replied quickly to any queries I had. Have already recommended them to friends and family!

20 June 2023
Unprompted review
Rated 5 out of 5 stars

One2One are the only ones to go with!

Abbey and Zoey were fantastic from start to finish and even though there were some difficulties from the mortgage provider Abbey and One2One made life so much easier with the support they offered. I could not recommend another mortgage advisor anymore! Also would not go with anyone else now in future!

20 June 2023
Unprompted review
Rated 5 out of 5 stars

One2One mortgages

Zoey and Abbey at One2One made applying for our mortgage stress and hassle free, always on hand for support. They were more than helpful and very friendly. Couldn’t recommend them more.

15 June 2023
Unprompted review
Rated 5 out of 5 stars

I have just used One2One to buy my…

I have just used One2One to buy my first home.

Generally very happy with the service. My dedicated advisor was James. He was available and approachable almost all the time. When he was busy he was always making sure, that someone else would help me.

I was kept up-to-date regarding the actual stage of my case. I received emails, also whats up group was set to keep me informed.

Everything (mortgage, home insurance, mortgage protection) was done in 3 months.

I would highly recommend One2One.

24 May 2023
Unprompted review
Rated 5 out of 5 stars

An amazing team!

We’ve used One2One for the last few years, and always been given great advice.
Niall and his team are amazing! They are all friendly and approachable but extremely professional. During a recent new mortgage application, Abbey has been super helpful, ensuring regular contact and updating on each stage of the application, with a lot of chasing to ensure it went through as quick as possible.
We always recommend One2One to friends and family!

25 May 2023
Unprompted review
Rated 5 out of 5 stars

Unbeatable service!

Unbeatable service!
It's the reason I go back for every remortgage.
Helpful staff and easy process from start to finish, no hidden surprises.
Second to none communication.
Well done to all the team at One 2 One!!!

28 April 2023
Unprompted review
Rated 5 out of 5 stars

Polite, patient and a wealth of knowledge

James has been absolutely fantastic! Always so polite and helpful. As a first time buyer I couldn’t have asked for a more patient mortgage advisor to go through everything with me. Always goes above and beyond and is extremely knowledgeable.

2 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

James and everyone at one 2 one have been amazing to me and my partner. They have made our remortgage so easy, and such a positive experience when it can be a very stressful time. James has kept in constant contact with us, keeping us up to date with everything that has gone on. Also, we have been able to get in contact whenever we have needed to ask any questions we needed answering, which has put our minds at ease. Would like to say a big thank you to James and everyone at one 2 one for their help, they’re the best!

19 April 2023
Unprompted review
Rated 5 out of 5 stars

James

James has been so supportive, kind and easily contactable throughout the process. He has made something that is so daunting as a first time buyer such a smooth and easy process!

17 April 2023
Unprompted review
Rated 5 out of 5 stars

Would 100% Recommend!!

The whole experience from start to finish was amazing! I dealt with James who could not of done any more to help me throughout the whole process. Not only was everything I needed advice on or needing doing done it was always done professionally and promptly. James was very honest and I never felt pressured into going ahead with anything only ever felt assured and helped. Would Highly recommend!!

17 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, James was amazing throughout the process of me buying a home. He was always available when needed and made sure I understood everything. Definitely recommend! It made the process so much easier and less stressful.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

So I’m a First time buyer with…

So I’m a First time buyer with absolutely no clue what I’m doing!
James Parfitt has really been a blessing through this whole process with even the simplest of queries and believe me I had more than a few🤣
James has help me every step of the way with no hesitation and really made this experience as easy as possible.
Will be forever thankful and recommend using One2One to everyone!!

7 March 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish, very professional and nothing was ever a problem. If we had any questions, always available to help at short notice. Would highly recommend.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Everyone we spoke to at One2One Mortgage Solutions was professional, knowledgeable and went above and beyond to help us with us our mortgage application and subsequent insurance policies. A special thanks to Niall, Zoey and Abbey who did a lot of chasing on our behalf.

2 February 2023
Unprompted review
Rated 5 out of 5 stars

We have used James twice as our…

We have used James twice as our Mortgage advisor and on both occasions he has gone above and beyond for us.
Very polite, professional and always happy to help with any queries asked if over the phone or by email.
If anyone is looking for Mortgage advice or any help James is definitely the man for the job.
Thanks again for all your hard work James 5☆

6 March 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look