OneAdvanced Reviews 

We struggled to get through to OneAdvanced but when we got through, we had an excellent experience with support.
What a pleasant, extremely patient and helpful person we encountered. The support Sai gave us was excellent. The issue has been resolved and we are very grateful! Really appreciated.
Thank you.

Rohit Singh, Shivam Trivedi, Mudassir Hussain, & Abhishek Hansaliya took on board our query and issue with an existing report and went and found a solution without taking up too much of my time.

The training was structured and how to do things differently from how I use to use PICS.

Thank you for the really useful training sessions provided. The recorded videos will definitely be of use if we need to track back.

Roopashree Rajendra was very helpful and listened to find out the problem.

Dave Robinson has been instrumental in the successful delivery of our recent technology upgrade project, ensuring that key milestones were met and the project was delivered on time. His commitment, professionalism, and attention to detail were critical factors in achieving a smooth implementation.

The quality of Dave's work is consistently outstanding. His extensive knowledge of the system provides the team with a high level of confidence when engaging with OneAdvanced, whether for strategic project work or when dealing with urgent Priority 1 incidents that require a swift resolution.

I was working with Jenny and it is always a pleasure, Super fast to resolve my issues and respond to my queries.

Asyaari and Steve were about to help resolve a Version One issue which was complex and involved several different issues with our install. Their support was very good.

Fab experience with Roopa, great customer service skills

Support call from Amy Dawson was all sorted in 5 minutes . Logged in and showed me the transactions involved. Very helpful

I have been working with Advanced on CIMS for a year now. Rohith, Shivam, Rohit have been supporting us with any issue with it. They have been quick and have sorted all the issue for us. I am really happy with the service.

After some initial challenges raising my query with the Support Desk, a call was arranged with the Senior Support Consultant, Carl.
Carl was incredibly patient as I talked through my queries and the many questions that I had throughout the call.
Carl spend time showing me relevant parts of the system, ensured I had the relevant permissions to support our staff and learners, and that I understood how the system was set up to perform.
His time, tuition and patience meant I have been able to successfully address many of the issues our learners are facing.

Bharat Bhushan from OneAdvance Education Team was wonderful and helped me to resolve a very frustrating issue - he was very patient and worked to get everything in a good place and working well - thank you Bharat for your commitment and patience.

Great patience and technical support from Rohith and the team.supp

PJ, service engineer is exceptional, always helping, guiding and resolving any issue in timely, efficient and correct manner - 5 Stars *****

Initial telephone call with Poorna. She was extremely professional, knowledgeable and approachable. She resolved my query giving me additional support and guidance. I would not hesitate to contact Customer Support in any future, similar situation.

I reported an issue which I have not come across in all my many years working on this platform.

Despite the rarity of the issue, the support team understood it and along with Andy resolved it very quickly.

This example above is very reassuring to me.

Had trouble uploading new pricing to the Marketplace following a price increase. Kilima Lobe was super helpful, identified issues and advised how to proceed to rectify. Very knowledgeable, polite and helpful, well done and many thanks!

Quick resolution with minimal time waiting for the call to be answered.

Great customer service - staff member was excellent