OneAdvanced Reviews 627

Good customer Service from Nicky

Prompt response time to initial request, Amrutha Shivaraj was very helpful and ensured the issue was resolved in a timely manner.

We have been working with Chris Jones from the Adastra team to resolve a complex database and reporting issue affecting our organisation.

Chris demonstrated a high level of technical knowledge, particularly in explaining the constraints around database recovery and the need for a full restore. He clearly outlined the recovery approach and provided assurance around data integrity, which was important in managing risk.

Chris’ communication, support, and professionalism stood out throughout. He was consistent in providing updates, clear in his explanations, and proactive in escalating internally when required. His approach helped maintain momentum during a complex, multi-party incident.

Given the scale of the issue and the risk to our organisation, including impact on national performance reporting and potential reputational damage, this level of engagement was critical. Chris played a key role in ensuring we progressed towards a resolution as quickly as possible.

This was a complex issue involving multiple organisations. The support and coordination provided by Chris were a significant factor in managing the situation effectively.

Great service today!
Manikanta Kuppa was very patient and helpful and resolved all of our issues. Thank you

As always the speed of uploads and detailed responses is always 100%

Aparna Jha helped me sort a learner not being able to log into Smart assessor
All worked well after

Madan was very helpful today and resolved my issues very quickly

We have recently migrated from a Gen5 server to the new Microsoft Azure platform. The process was managed efficiently from start to finish under the stewardship of Gharjyot Singh and his team. All issues and queries were resolved promptly with minimal disruption to our day to day processes.

Banu was very helpful and resolved my issues quickly.

Amarhi Bailey was incredibly helpful from start to finish, attention to detail and his understanding and knowledge is outstanding. Without Amarhi, i wouldn't have been able to finish my payroll which would have had serious implications to our employees. Thank you Amarhi.

Great customer service from Roopa in solving our problem

Before OneAdvanced took over the company, they used to be the gold standard in customer support with issues solved quickly and efficiently over remote connections with a quick and efficient phone call to someone who knew what they were doing.
Now software quality has hit rock bottom, updates continually introduce more bugs and the support service is almost non-existent and you can no longer get through on the phone. Issues remain unresolved for months and months and require you to keep chasing them. If you don't issues timeout and are automatically closed and marked as resolved when they are not. At the same time the cost of the products has tripled.

Roopa - from Docman support called and helped with providing information and support.

Issues are usually resolved quickly & efficiently

Kilima Lobe and Eve Stanners are always quick to respond and very supportive with any questions. I find the team engaged and easy to work with.

I had an issue with an Admin tool.
Hiranmay from Advanced invited me to a meeting to witness the issue. He got us working very quickly which is very much appreciated by us.

Raised TMS and HR systems issues with one advanced, they were not time critical but we still received a response in good time. After 2 teams calls these were resolved even involving raising a new ticket so that was a pretty good response rate. Mani Kuppa explained what was the issue and showed us how to fix it for the future

Madan clearly, quickly and efficiently solved my query.

I find the support desk very helpful when I have an issue and they get it resolved very quickly. Special shout out to Jenny who has always been fabulous.

Have had fantastic support from Stuart Snowden - he's always happy to help by discussing how we can use the platform to meet our business needs.