One Click Plants Reviews 

2,794
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 844 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and note that their purchases always arrive securely packaged in wonderful condition. People also genuinely appreciate the wonderful selection of healthy, vibrant plants, the helpful labels, and the clear, easy-to-use ordering website. Buyers often mention the friendly drivers and express complete satisfaction with their overall purchasing journey from start to finish. However, some customers also noted receiving items that were significantly smaller than expected or of lower quality than anticipated. A few people additionally mentioned occasional disappointment with plants arriving damaged or failing to thrive after planting.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the healthy condition and excellent... See more

Quality

Clients share positive opinions on quality, consistently highlighting the healthy condition and excellent... See more

Delivery service

Consumers express satisfaction and appreciation for the delivery service, noting that orders arrive very... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy the website and... See more

Service

People report positive experiences with service, highlighting quick delivery and excellent plant conditions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering my plants was easy. Delivered ontime upright by Solomon as stated on the box. Once opened the plants looked really well except 1, the Delphinium, was damaged and didn't look good. Watered the... See more

Company replied

Rated 5 out of 5 stars

Plants arrived yesterday after only ordering on Thursday evening - I was mega impressed with this. All arrived beautifully individually packaged and labelled with 8 in a box. I had 3 boxes. All potted... See more

Company replied

Rated 5 out of 5 stars

I have, so far, placed 2 orders from One Click plants. They were delivered very quickly, in perfect condition. I definitely recommend them and will be placing further orders.

Rated 5 out of 5 stars

Have just received my delivery of plants, very fast delivery at that! So well packaged and I loved the extra note about how the packaging can be used in the garden (my note said Brett packaged my orde... See more

Company replied


Company details

  1. #88 of 187 best companies in Garden centre
  2. #15 of 42 best companies in Flower Delivery
  3. #37 of 98 best companies in Garden
  4. #20 of 49 best companies in Nursery

Written by the company

One Click Plants is your trusted online destination for premium-quality outdoor plants, delivered straight to your door with care and convenience. Based in the UK, we specialize in offering a wide variety of vibrant garden plants to suit every outdoor space and gardening style, all at exceptionally reasonable prices. Whether you’re looking to create a colourful flower bed, enhance your patio with beautiful blooms, or find the perfect gift for a green-fingered friend, we’ve got you covered. At One Click Plants, we believe that adding greenery to your garden should be easy and enjoyable. That’s why our user-friendly website and app allows you to browse and shop with confidence, knowing every plant is carefully selected for its quality and vitality. Our commitment to excellence doesn’t stop there—we pride ourselves on fast, reliable delivery, ensuring your plants arrive in perfect condition, ready to flourish in their new home. Customer satisfaction is at the heart of everything we do. From our exceptional customer service to our detailed care guides, we’re here to support you every step of the way. With hundreds of 5-star reviews on Trustpilot, we’re proud to be the go-to choice for outdoor plant enthusiasts across the UK. Experience the joy of gardening with One Click Plants—your partner in creating beautiful, thriving outdoor spaces.

One Click Plants: Your Trusted Online Plant Store

Written by the company

About One Click Plants
At One Click Plants, we’re proud to be a small, family-run business with over 35 years of experience in the horticultural industry. We specialise in high-quality outdoor plants, offering a wide range of perennials, shrubs, trees, and flowering plants—all available to buy online and delivered straight to your door.
What Makes Us Unique
What makes us unique? We’re passionate about plants and work closely with trusted suppliers to ensure every item we sell meets the highest standards of quality and vitality. Each plant is carefully packed to arrive in perfect condition, ready to thrive in your garden. From fragrant roses and colourful perennials to hardy evergreens and seasonal favourites, our collection has something to suit every garden style and outdoor space.
Our Commitment to Customer Satisfaction
As a small family business, we care deeply about our customers. Our personalised service, expert advice, and user-friendly website make it easy for gardeners of all levels to find the perfect plants and have them delivered quickly—typically within five working days. With hundreds of glowing 5-star reviews on Trustpilot and an “Excellent” rating, you can shop with confidence knowing our customers love what we do.
Visit Our Knowledge Hub
Looking for gardening tips, inspiration, or advice? Visit our Knowledge Hub to explore a wealth of helpful articles on everything from plant care to garden design. https://www.oneclickplants.co.uk/blogs/news We add new blogs each month, ensuring you always have fresh ideas and expert guidance to help your garden flourish.
Shop with Confidence
Whether you’re creating a new flower bed, enhancing your patio, or searching for the perfect gift for a green-fingered friend, One Click Plants is here to help. Shop online today and discover the joy of gardening with a trusted partner by your side.

"I Would Highly Recommend Them!"

"Excellent products, reasonable prices, and very quick delivery."

"Excellent products, reasonable prices, and very quick delivery."
"Having found this company after a friend sent me a tree as a present, I have used them three times. Products are excellent, prices are really reasonable, and delivery is very quick. I would highly recommend them!"

Contact info

DOWNLOAD OUR APP FOR 5% OFF

ENJOY 5% OFF WHEN YOU CHECKOUT VIA THE APP (Exclusions apply)

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,794)

837 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Second time ordered from one click…

Second time ordered from one click plants excellent quality and condition packed perfectly

30 July 2026
Unprompted review
One Click Plants logo

Reply from One Click Plants

That’s lovely to hear, Lorraine — thank you so much for ordering with us again! We really appreciate your continued support.

Rated 3 out of 5 stars

Not the quickest

Ordered weeks ago and still no delivery, getting the same response from customer service but it is unhelpful.

Great selection although a plant I bought was mysteriously “out of stock” just a week later.

27 July 2026
Rated 5 out of 5 stars

Excellent service from Dylan

Excellent service from Dylan, with quick replies, helpful information, and fast delivery on order. Plants were in excellent condition on arrival.

28 July 2026
One Click Plants logo

Reply from One Click Plants

Thank you for your kind words and support, Monica. We’re so pleased you’re happy with your plants.

Rated 5 out of 5 stars

All good

Easy to order and pay for goods.
Kept informed of shipment progress.
Arrived quickly.
Well packaged for shipment.
Plants well packed, arrived in good condition.

27 July 2026
One Click Plants logo

Reply from One Click Plants

Thanks so much for your review, Lewis. It means a lot to know you’re pleased with your plants and the service you received.

Rated 5 out of 5 stars

Beautiful, well packaged plants

Beautiful, well packaged plants. I have ordered a few times from here now and each time you can see that the plants have been grown, picked and packaged with care.
Super fast delivery too!
Thank you One Click Plants

29 July 2026
Unprompted review
One Click Plants logo

Reply from One Click Plants

Thanks so much, Caroline. It means a lot that you’ve come back to us — we’re so glad you’re happy with your plants each time.

Rated 5 out of 5 stars

Maybe a little smaller

Exactly as described, maybe a little smaller, perfectly packaged. Arrived safe and sound. Recommended.

27 July 2026
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Reply from One Click Plants

That’s so nice to hear, Janet — thank you! We put a lot of care into every order, so it’s lovely to know it arrived just as expected.

Rated 5 out of 5 stars

Well packaged

Well packaged. Quick delivery. Beautiful healthy plants

27 July 2026
One Click Plants logo

Reply from One Click Plants

Thank you for your kind words and support, Mrs Weller. We’re so pleased you’re happy with your plants.

Rated 5 out of 5 stars

Had my first delivery and all the…

Had my first delivery and all the plants were well packed and very good quality.. I would definately buy from them again

30 July 2026
Unprompted review
One Click Plants logo

Reply from One Click Plants

That’s so nice to hear, Sue — thank you! We put a lot of care into every order, so it’s lovely to know it arrived just as expected.

Rated 1 out of 5 stars

DISGUSTING CUSTOMER SERVICE

An organisation is only as good as when something goes wrong.
Not happy with a TREE we are told to move under glass when it is minus 5.
NOT happy with a grudging “ we are right - you are a pain in the neck” Customer service person
NOT happy that I am expected to stay in from 9 till 6pm for a collection or I HAVE TO PAY FOR ANOTHER.
NOT happy that I am expected to have all the packaging after a discussion over a few days AND that my refund will only take place after INSPECTION. Bearing in mind these trees were in transit for FOUR days, how do you know what they arrived like?!

Up till now I had been delighted with your plants…. You were at the top of my list for stocking my new garden.
I hope this £8.50 was worth it - I will NEVER buy from you again.

27 July 2026
One Click Plants logo

Reply from One Click Plants

Hi Fran

Thank you for taking the time to leave a review. We're very sorry to hear that you were disappointed with your experience, particularly as we're pleased to hear you had previously been delighted with our plants.

Our olive trees are suitable for growing outdoors in the UK. As stated on our website, we advise protecting them if temperatures are expected to fall below -5°C. As explained in our email correspondence, this temperature is given as a precaution to help reduce the risk of foliage damage during exceptionally cold weather. In practice, the trees are often able to tolerate lower temperatures, although prolonged or severe frosts can sometimes cause foliage loss. Where this occurs, the trees typically produce fresh growth again in spring or summer with the correct care.

We appreciate that these trees were not suitable for you, and we're sorry they didn't meet your expectations. While many customers grow these olives successfully outdoors throughout the UK, we understand that they were not suitable for your needs.

The £8.50 return fee contributes towards the cost of collecting larger items such as these trees from your home. Our returns process also requires plants to be inspected before a refund is issued. As the collection is carried out by a third-party courier, we're unfortunately unable to offer timed collection slots, and if a collection is missed, the courier charges us again to rearrange it.

Thank you again for your feedback and we are sorry that this purchase didn't meet your expectations.

Rated 5 out of 5 stars

Beautiful plant

Despite the delivery company dropping it off at the incorrect address, my plant was unharmed, beautiful plant, beautifully packaged & flourishing now in the garden! great price too, will use again for sure 100%

26 July 2026
One Click Plants logo

Reply from One Click Plants

Thank you for your kind words and support, Elaine. We’re so pleased you’re happy with your plants.

Rated 5 out of 5 stars

plants through the post, fab quality

Items were carefully packaged with bamboo canes to stop the plants moving around, recycled packaging with compostable bags etc, would buy from them again

25 July 2026
One Click Plants logo

Reply from One Click Plants

That’s so nice to hear, Karen — thank you! We put a lot of care into every order, so it’s lovely to know it arrived just as expected.

Rated 5 out of 5 stars

Plants were lovely no issues

Plants were lovely no issues

27 July 2026
One Click Plants logo

Reply from One Click Plants

We really appreciate you taking the time to leave a 5-star review, Toby. Thank you very much for your order.

Rated 5 out of 5 stars

Super quick delivery and the plants…

Super quick delivery and the plants were well packaged and in perfect condition.

27 July 2026
One Click Plants logo

Reply from One Click Plants

Thank you for your kind words and support, Lisa. We’re so pleased you’re happy with your plants.

Rated 5 out of 5 stars

Very good service with impressive plants.

I wasn't sure about purchasing 6ft hedging plants online and not being able to see the actual plants ,you have to put your trust in the sellers description .
I was really impressed when the plants arrived in good time and very well packaged. The delivery
driver was very professional and carefully placed the palleted plants down the drive in a safe position.The plants was soon unpacked and I was impressed by the quality supplied by One Click Plants
The plants are in now and looking really good so far.
Thank you One Click Plants

30 July 2026
Unprompted review
One Click Plants logo

Reply from One Click Plants

That’s so nice to hear, Keith — thank you! We put a lot of care into every order, so it’s lovely to know it arrived just as expected.

Rated 5 out of 5 stars

Amazing from start to finish

Amazing from start to finish. Well packaged, healthy, good quality plants were delivered with no problems. Better than expected if I'm totally honest as I have bought off other sites and been very disappointed.

26 July 2026
One Click Plants logo

Reply from One Click Plants

Thanks so much for your review. It means a lot to know you’re pleased with your plants and the service you received.

Rated 5 out of 5 stars

Excellent plants

Excellent plants, excellent service.Would gladly deal with again

26 July 2026
One Click Plants logo

Reply from One Click Plants

Thank you so much — we’re really glad you’re happy with your order.

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