Onecom Reviews 13,277

Having received a misleading/confusing email that did not address my concerns I telephonesd Customer Services and spoke to Amit Chauhan, who was most helpful and actually explained the position and what I need to do to end the contract without termination charges.

Gaurav Singh offered great support and follow up, thanks Gaurav.

Maya is always extremely quick and helpful, thank you very much!

Md Tasnim guided me to the right section/option where I found the answer of my query. Thank you.

AT NO CIRCUMSTANCES DO NOT DEAL WITH ONECOME! Scammers, intentionally misleading customers and getting away with it.
On 6 February 2026 I was approached by Macauley Moretti, a sales representative of Onecom who offered a super discounted price for both mobiles for 18 months at £15 including VAT in total. Three days later I realised my mistake and tried to revoke the contract. They said it’s too late as there is no early termination fee or £3000 to pay. Now I received a bill directly from Vodafone for 4 (!) sims to the total of £153.42. I am not using 2 of them and do not intend to. Onecom sent me the email 12 March 2026 advising regarding the line rental discount information of £79.27 pounds. Where has the offer of 15£ a month gone?? What is it for? The situation is causing much distress, feeling trapped. There should not be businesses likes this allowed to trade as they are scammers.

Very helpful

Gaurav Singh provided excellent service & very friendly 👏

He sorted out in 10 minutes
Well done

Very helpful by Uttam technical support team.

Aakansha was extremely helpful and patient with me as I am a bit of a tech idiot. She emailed instructions telling me step by step in easy to follow increments how to do the changes I needed. I would fully recommend contacting her or her colleagues if you are struggling or have issues with anything you are trying to do.

Had a phone call from this company today, the caller said he was from Vodafone, after 16 mins I cut the call. He rang back from another number - I had blocked the first one.
Clearly 'sharp operators'.

She was very helpful. And friendly

I needed to ask if there was a charge for using my phone whilst in South Africa. Nayan was very helpful and explained it all to me very clearly.

Absolutely shocking experience with Onecom.

We originally signed our contract with Dalys, but since Onecom took over, it’s been nothing but downhill. Prices have doubled while the level of service has been cut in half — completely unacceptable.

I’ve now tried four separate times to cancel our contract. Each time I’ve either been left on hold for an unreasonable amount of time or promised a callback that never happens. It feels like they’re deliberately making it difficult to leave.

Poor service, poor communication, and zero accountability. I would strongly advise anyone considering Onecom to think twice.

As well as good value, Onecom provide excellent after-sales support.

In particular, our main support contact at Onecom, Tina, deserves praise for the fast, efficient, friendly and effective support she provides.

Problems can occur with any service, but it is good to know that we can rely on Tina to help us resolve those rare problems.

Thank you Tina!

We now have 29 emails regarding our one complaint over the last five weeks.
Onecom repeatedly do not address the issue.
Just realized probably dealing with an AI idiot !!

I was helped by Gaurav Singh. Service was impeccable, he was so helpful and friendly and sorted out the problem effectively. Thank you so much

I had a great experience with Dylan from Onecom's customer service. He was quick reply to my issue and efficient when actioning it. I really appreciated how fast he managed to sort things out for me. Great support overall.

Mayan was very informative and helpful and made my dealings with Onecom very much enjoyable