One Motion Logistics Ltd Reviews 

621
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, most reviewers were somewhat happy with their experience overall. Consumers appreciate the straightforward work environment, clear delivery routes, and helpful management teams that consistently provide good guidance. Many people note that salaries are usually paid on time and find the professional atmosphere quite rewarding for long-term opportunities. However, some reviewers noted challenges with payment timelines and administrative processes. People also reported challenges regarding final earnings and van rental fees. Communication challenges and unhelpful responses from specific staff members significantly added to the daily frustration for several individuals.

What people talk about most

Staff

Customers had ambiguous experiences with staff, reflecting high disagreement regarding management and support... See more

Payment

Reviewers highlight widespread frustration with payment processing delays for completed work. Consumers... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported. While some reviewers praise... See more

Price

Customers consistently note negative experiences with price, reporting that advertised daily rates are vastly... See more

Customer service

Clients share ambiguous opinions on customer service. Reviewers frequently report frustration with zero... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had a genuinely good experience working for One Motion. The work is simple, the routes are reasonable, and most days just flow without unnecessary stress. Pay is fair and always turns up when it... See more

Rated 5 out of 5 stars

I’ve had a really good experience working with OneMotion. Communication is straightforward, the company is organised properly, and if something comes up there’s always someone available to help.... See more

Rated 5 out of 5 stars

I worked for One Motion Logistics as a van driver delivering parcels to homes using a company van before I moved on to a different field of work. The work at the depot was well organised and the rout... See more

Rated 5 out of 5 stars

A place were excellence is the order of the day/ key, while being well rewarded for it. They deliver what they promise both to clients and their workers.


Company details

  1. #36 of 36 best companies in Courier and Delivery Service
  2. #1 of 1 best companies in Circular distribution service
  3. #32 of 33 best companies in Courier service
  4. #29 of 29 best companies in Delivery Service
  5. #16 of 16 best companies in Freight Forwarding Service
  6. #34 of 34 best companies in Logistics service

Written by the company

For over 13 years, One Motion has been a reliable provider of logistics solutions to industry leaders across the United Kingdom and Europe. Our robust carrier distribution channels and extensive fleet networks enable us to address any logistical challenge within the EU. At the heart of our operations are personnel and equipment supply, fleet management, and delivery services spanning Europe. What sets us apart is the innovative approach we bring to our work, delivering tangible benefits to our clients. We continue to collaborate with some of the largest UK and Europe's largest retailers, yet remain agile enough to support smaller businesses, helping them expand and meet their goals. Our processes are designed for efficiency but can be tailored to meet individual client needs. Our aim is to replicate services across multiple locations and countries or to enhance availability and shorten delivery times, we are committed to helping customers fulfill your business objectives.


Contact info

3.1

Average

TrustScore 3 out of 5

621 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(621)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unprofessional onboarding and…

Unprofessional onboarding and unresolved pay issues

I cannot recommend working with One Motion based on my recent onboarding experience in Poole.

Communication with local management was difficult from the start. My first official day involved several hours of required online onboarding and tests. Shortly after, I had my first field training day, which was very poorly organized:
Safety & Comfort: I spent the shift squeezed into the passenger seat alongside a dangerous pile of parcel overflow. It was deeply uncomfortable and unsafe.
Management Culture: In the staff group chat, management routinely used inappropriate and unprofessional language when addressing team members.
Workloads & System Issues: For a first training shift, the route was assigned over 180 stops and 200+ parcels. The driver assigned to train me was rushing in a panic, and my app was not functioning, making it impossible to learn the system properly.
Due to these conditions, I decided to leave halfway through the day. To make matters worse, I have not been paid for the mandatory online training hours or the shift worked. The main office promised to investigate, but communication stopped completely, and local management cut off contact.

Completely unprofessional. I strongly advise looking elsewhere.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a really great experience

I had a really great experience. As soon as I arrived, I picked up the car quickly, but at the same time, they were really thorough, checking every detail of the vehicle. I felt really safe and confident from the start.

13 August 2026
Unprompted review
Rated 1 out of 5 stars

One Motion is Fraudulent

Avoid this company like a plague. They are evil and fraudulent. The worst of it all is that you don't have anyone to hear you out when you have a complaint. The one that's meant to be a manager in Poole branch (Andrei) would tell you he has no personal obligation to attend to your complaint or request. And yet he wouldn't give you the right number to call if you have to complain about their dubious deductions from the money you worked for.

I believe the good reviews they have here were either bought or made up by their own people. One Motion has got no value of an English/British company.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Don’t work here

THEYRE THEIVES DONT WORK HERE , THEY CON YOU , LIE TO YOU AND HIT YOU WITH HIDDEN CHARGES AND TREAT YOU LIKE A DOG , I’m still owed £1200 3 weeks down the line after quitting

31 July 2026
Unprompted review
Rated 1 out of 5 stars

This is easily the worst experience I…

This is easily the worst experience I have ever had with any logistics firm. They owe me money for work I completed, then tried to make up fake, unfair charges to wipe it out including thousands in recovery fees and extra rent for a van I handed back to their own manager weeks earlier.
They promised me a company fuel card and said work fuel would be covered, then never gave me the card, tried to charge me for fuel anyway, and sent an unsigned
agreement | never even saw, let alone signed. I paid £70 of my own money just to collect their van for them, and refuse to pay for delays they caused getting it back to Oxford. They ignore calls, ghost messages, and send generic Al-written replies full of lies and excuses. They treat people who work for them like rubbish, try to steal hard-earned wages, and don't care about basic fairness or the law.
Do not work for them. Do not trust them.
Avoid at all costs they will rip you off.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

I haven't started with this company…

I haven't started with this company yet, but I received a whatsapp message detailing what I could potentially earn and in writing it seems like a great job opportunity, but after reading all these reviews I think I'll stay with my current delivery job where I'm paid on time and any pay discrepancies are rectified immediately and with very little out lay for van damage/deposits, etc.
And if I go holiday or off sick I can return my van without having to pay the weekly charge until I'm ready to return to normal duties.
A massive thank you to all those who posted a review.
I think I'll steer well clear of One Motion!!!

3 July 2026
Unprompted review
Rated 1 out of 5 stars

They steal from drivers

They steal from drivers, they will pay as little as £20 for a week's worth of work and no where near the advertised £180 a day. Do not waste your time with this company that has been sued multiple times and lost

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Robbing bastards take from the workers…

Robbing bastards take from the workers at this company, leaving them with nothing I hope all of the people sat in their offices at this company go to hell. Do not even think about working for this company. 3 months now, I have gone without being paid ONCE

9 June 2026
Unprompted review
Rated 1 out of 5 stars

The worst company ever to work for

The worst company ever to work for. They put fines on the drivers, the charge extras (huge amount)for the vans , they change the contracts without any notice but they want notice from the drivers and also they will keep you money for different reasons. No worth it. Avoid at all cost. Avoid avoid avoid.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

I have worked with One Motion Logistics for nearly 10 years and have always found them to be professional, reliable, and supportive. Communication is excellent, payments are always on time, and the team is always available to help when needed. It has been a pleasure working with them, and I would highly recommend the company to anyone looking for a long-term opportunity in the logistics industry.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT WORK FOR THIS COMPANY.

DO NOT WORK FOR THIS COMPANY.
I worked for a few months before leaving and returned the van in perfect condition. Now 16 months after I left I am received a letter from a debt collection agency saying I owe them money??? Fraudsters

31 May 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Do not work there under any circumstances, I'd rather be unemployed then work for one motion. Managers don't have a clue about payroll or anything to do with the business that they work for, after 3 days in you get made to do 120+ drops. Their HQ number always puts you on voicemail because they're apparently "super busy" at all times, they will be late on your pay by weeks and won't respond to any phone calls or emails made checking in about pay until you threaten legal action. Oh and if you ever speak with Liam Abdullah through an email chain, best believe that you will just receive snarky comments, mentioning that they don't actually have to pay me at all. The most useless staff I've ever witnessed. So far, my pay has been 3 week late, but if it continues I will be taking these scum to court.

UPDATE:

Now they are telling me that I have to pay them £150 per day for 30 days due to lack of notice, even though my subcontractor agreement was terminated by my on-site manager.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Worse experience ever

Worse experience ever. They train you then you collect their van from Oxford, you start getting shif of one or two days per week and they hold your payments until you return their van. In short you are a slave working to benefit them and not you.

4 May 2026
Unprompted review
Rated 1 out of 5 stars

A company that steals from its…

A company that steals from its employees in every possible way. We have insurance, we have parcels to deliver, but everything is blamed on the drivers. Even if the vans are damaged, it’s not their fault. I do not recommend them. The worst company that exists in England.

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Watch out for them

Watch out for them. Absolutely do not rent any cars from them, no vans at all. Scammers, dishonest, they rob you, they don’t return deposits. Do not trust them at all.

11 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look