One Motion Logistics Ltd Reviews 

616
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the fair and timely payment of wages, along with well-organized work and reasonable routes that minimize stress. Reviewers also frequently highlight the supportive management, clear communication, and professional environment, contributing to a positive and rewarding workplace. However, some customers also noted significant dissatisfaction regarding payment, with reports of delayed or withheld wages, and rates being changed without prior agreement. A few other people also felt that the company exhibited unprofessional behavior, including poor communication, unresponsiveness to issues, and unfair charges for van damages or unexpected deductions.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers expressing significant dissatisfaction, citing... See more

Payment

Users describe negative interactions with payment, with many reporting not being paid for work completed,... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers reporting extremely negative... See more

Price

Customers express significant dissatisfaction with pricing, citing numerous hidden charges and unexpected... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant frustration.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had a genuinely good experience working for One Motion. The work is simple, the routes are reasonable, and most days just flow without unnecessary stress. Pay is fair and always turns up when it... See more

Rated 5 out of 5 stars

I’ve had a really good experience working with OneMotion. Communication is straightforward, the company is organised properly, and if something comes up there’s always someone available to help.... See more

Rated 5 out of 5 stars

I worked for One Motion Logistics as a van driver delivering parcels to homes using a company van before I moved on to a different field of work. The work at the depot was well organised and the rout... See more

Rated 5 out of 5 stars

A place were excellence is the order of the day/ key, while being well rewarded for it. They deliver what they promise both to clients and their workers.


Company details

  1. #36 of 36 best companies in Courier and Delivery Service
  2. #1 of 1 best companies in Circular distribution service
  3. #32 of 33 best companies in Courier service
  4. #29 of 29 best companies in Delivery Service
  5. #15 of 15 best companies in Freight Forwarding Service
  6. #34 of 34 best companies in Logistics service

Written by the company

For over 13 years, One Motion has been a reliable provider of logistics solutions to industry leaders across the United Kingdom and Europe. Our robust carrier distribution channels and extensive fleet networks enable us to address any logistical challenge within the EU. At the heart of our operations are personnel and equipment supply, fleet management, and delivery services spanning Europe. What sets us apart is the innovative approach we bring to our work, delivering tangible benefits to our clients. We continue to collaborate with some of the largest UK and Europe's largest retailers, yet remain agile enough to support smaller businesses, helping them expand and meet their goals. Our processes are designed for efficiency but can be tailored to meet individual client needs. Our aim is to replicate services across multiple locations and countries or to enhance availability and shorten delivery times, we are committed to helping customers fulfill your business objectives.


Contact info

3.2

Average

TrustScore 3 out of 5

616 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.2

All reviews

(616)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m loving working for One Motion

I’m loving working for One Motion, the colleagues and site manager are amazing, everyone is very helpful and friendly which makes me feel very happy and motivated.

17 May 2025
One Motion Logistics Ltd logo

Reply from One Motion Logistics Ltd

Thanks for the positive feedback. All of this is great to hear.

Rated 1 out of 5 stars

Disappointing treatment

My employment with One Motion was ended via a message rather than an in person or telephone call. The reason given for ending this was very poor, with no useful information for personal improvement in future jobs.
I now have to wait three weeks to be paid for the work I did for them.

15 May 2025
Unprompted review
One Motion Logistics Ltd logo

Reply from One Motion Logistics Ltd

This does not sound at all like the way we would expect anyones experience with One Motion to be. If you are able to get in touch via support@onemotion.co.uk we would really appreciate the opportunity to look into this for you.

Rated 1 out of 5 stars

DO NOT WORK FOR THESE PEOPLE THEY TAKE…

DO NOT WORK FOR THESE PEOPLE THEY TAKE ALL YOUR MONEY, DONT REPLY TO MESSAGES, THEY FIND ANYWAY TO NOT PAY, MY PARTNER BEEN WAITING 3 WEEKS FOR MONEY AND STILL NOTHING WORKED 4 WEEKS IN ADVANCE AND NOT A PENNY BEEN OFF DUE TO HEALTH REASON AND THEY STILL DONT PAY DISGUSTING

12 May 2025
Unprompted review
Rated 1 out of 5 stars

This company at the end when I gave the…

This company at the end when I gave the van back they don’t back me the money of the damages that £50 they take off every week from our wages and it was supposed come back to the drivers.

4 February 2025
One Motion Logistics Ltd logo

Reply from One Motion Logistics Ltd

Thanks for taking the time to offer your feedback.
I can see from our records that the vehicle you hired from us was unfortunately damaged during the hire period therefor the deposit you paid was utilised in payment of those damages as is its purpose. For this reason no deposit was ever due to be returned to you.
I apologise if this was not effectively communicated to you previously.

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