ONEONE SWIM Reviews 

810
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were unhappy with their experience overall. Many people encountered significant issues with customer service, describing it as unresponsive and unhelpful when trying to resolve problems. Customers frequently experienced extremely slow shipping and considerable delays in receiving their orders. Furthermore, numerous individuals faced major difficulties with the return process and obtaining refunds, often waiting for extended periods or not receiving them at all, even with proof of return. However, some people were satisfied with the product itself, praising the good quality, comfortable feel, and flattering fit of the swimsuits. Conversely, a few other people also felt that the sizing was often inaccurate or inconsistent, and some noted a decline in product quality over time.

What people talk about most

Order

Users describe significant dissatisfaction with the ordering process, often experiencing lengthy delays in... See more

Return policy

Clients share negative opinions on return policies, with many reviewers reporting significant difficulties in... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing dissatisfaction regarding sizing and... See more

Customer service

Consumers find customer service to be extremely frustrating, with many reviewers rating it as "horrible" or... See more

Refund

Customers consistently express significant dissatisfaction with the refund process, with many reporting that... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love these swimsuits. They fit the best! However I have to share my annoyances on shipment times. They always take over 2, sometimes 3 weeks to ship out the product. A little long IMO... but it's wo... See more

Rated 3 out of 5 stars

The suits are fine, (not worth $130 per set) but they advertised free shipping with orders over $100. Shipping was still $20 for standard delivery which is insane. My order took over 3 weeks to arrive... See more

Rated 2 out of 5 stars

Suits are great I’ve had success with ordering multiple times, but customer service is horrible. I ordered a suit that took 2.5 weeks to even ship so I didn’t need it anymore. I’ve returned in the pas... See more

Rated 2 out of 5 stars

If you're in no rush to receive your order than it's great. It took over a month for my order to even process and over two months for me to receive it. Order at your own risk but if you're looking to... See more


Company details

  1. Swimwear shop

Written by the company

Bikinis and swimsuits designed in California. Free Shipping + Returns on All US/Canada Orders. See our new collection. Instagram: @oneoneswimwear


Contact info

2.7

Poor

TrustScore 2.5 out of 5

810 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(810)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They sell bikinis that can't get wet or the color leeches

Stay away from this company. The bikini fabric is faulty and the color leeches even when you wash them under cold water. I had purchased 2 bikinis (black and white and an all white one) from the website and they're all stained with black dye. It was a quick hygiene hand wash before my first wear but they are unfortunately ruined. Customer support wouldn't refund me and kept offering store credit instead and I am not interested in purchasing more faulty bikinis.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Buttery soft fabric and a great fit

This might be the 3rd or 4th order I’ve gotten from OneOne Swim and I’ve loved them all!! They make the most eye catching and buttery soft swim suits that even look good with my tiny A cup boobs. I only like wearing OneOne Swim suits now for a better fit and comfort!

30 July 2024
Unprompted review
Rated 5 out of 5 stars

5 stars!

these suits fit so well and are so flattering! for reference im a 34b 140lbs and got a S top and a M bottom. love this brand!

12 August 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from here

I recently purchased a bikini on final sale. I purchased based on their sizing chart on the website. The bottoms fit great but unfortunately the top fit so weirdly, weird bunching and spaces on the side. I sent a message to customer service telling them that I knew the item was final sale but the fit was so awful and I wanted to give them the feedback, to which they only replied after I left a comment on one of their instagram posts. After reaching out, they asked me for my order number. I told them what it was. They then reassured me that they would give me a credit or send me a different item for free, and then asked me to provide them with photos of what I was telling them was going on with the top. I sent the photos. They THEN responded that my items were on sale therefore they are final sale and that's it. Could they not have provided me with that information before asking me to send photos of myself in a bikini!?! Why did it take me writing on a post for them to respond? They deleted my comment RIGHT AWAY though. Why did they OFFER me a credit or new free item and then revoke it, when they had my order information up front?! The bikinis are not cheap for what they are offering, and to top it all off, I received a FedEx bill for customs, to add an additional $20 to it all. Overall, I am appalled at the customer service. I am not a review writer but I had to make an effort to get this out there! Do not trust these scammers!

29 July 2024
Unprompted review
Rated 1 out of 5 stars

I wanted to like this brand but horrible customer service

I've given this company so many chances but ultimately I will never buy one of their swimsuits again. They arrive smelling very toxic out of the bag. I've never experienced this with other swimwear brands. I'm a big fan of Montce and Somerfield, and have tried a number of others. Back to Oneone swim. Their bottoms fit well but the tops fit horribly. But it's very possible it's just not for me. WHAT IS REALLY BAD IS THEIR CUSTOMER SERVICE. They finally sent me a return label after I had sent three emails. They received the return June 4th. They say it can take up to 30 days to process the return, and then another 30 be refunded, which is honestly absurd and speaks to their lack of organization and management. We are now 53 days since they received the package and I have not seen any of the money back in my account - over $300!!

27 July 2024
Unprompted review
Rated 5 out of 5 stars

LOVEEE

I've purchased four swimsuits from One One Swim, and they never disappoint! The designs are incredibly flattering, and each piece is crafted to make you feel and look your best. Highly recommend for anyone looking for any style swimwear.

27 July 2024
Unprompted review
Rated 5 out of 5 stars

It’s hard for me to find bathing suits…

It’s hard for me to find bathing suits that fit in all the right places, but my favorite set is from OneOne! I’m constantly getting asked where I got it due to its unique-don’t see this everyday- appeal, and it’s for sure my favorite one to wear. OneOne is easy to communicate with and likes to take care of their customers.

26 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look