ONEONE SWIM Reviews 

809
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, most reviewers were unhappy with their experience overall. Customers frequently encountered significant delays in order processing and shipping, with some receiving incorrect items or orders that never arrived. Many people were dissatisfied with the unresponsive and unhelpful customer service. Reviewers also faced considerable frustration with the return policy, especially for sale items, and reported widespread problems with not receiving promised refunds for returned merchandise. However, some people were satisfied with the product quality and fit, describing the swimsuits as great, comfy, and flattering.

What people talk about most

Order

Customers consistently note negative experiences with order processing and delivery, with many reporting... See more

Return policy

Reviewers mention significant dissatisfaction with the return policy, frequently reporting issues with... See more

Product

Clients share ambiguous opinions on product, with many expressing significant dissatisfaction regarding... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service, often describing it as horrible,... See more

Refund

Customers consistently express significant dissatisfaction with the refund process, with many reporting that... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love these swimsuits. They fit the best! However I have to share my annoyances on shipment times. They always take over 2, sometimes 3 weeks to ship out the product. A little long IMO... but it's wo... See more

Rated 3 out of 5 stars

The suits are fine, (not worth $130 per set) but they advertised free shipping with orders over $100. Shipping was still $20 for standard delivery which is insane. My order took over 3 weeks to arrive... See more

Rated 2 out of 5 stars

If you're in no rush to receive your order than it's great. It took over a month for my order to even process and over two months for me to receive it. Order at your own risk but if you're looking to... See more

Rated 2 out of 5 stars

Suits are great I’ve had success with ordering multiple times, but customer service is horrible. I ordered a suit that took 2.5 weeks to even ship so I didn’t need it anymore. I’ve returned in the pas... See more


Company details

  1. Swimwear shop

Written by the company

Bikinis and swimsuits designed in California. Free Shipping + Returns on All US/Canada Orders. See our new collection. Instagram: @oneoneswimwear


Contact info

2.7

Poor

TrustScore 2.5 out of 5

809 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(809)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sportswoman’s Guide for Bikinis

One One Swim is beyond solid store for Bikini products. Well made, with their products are engineered for flattering appearance and to last. I buy a new set every year but I’m still wearing item I bought three years ago. Highly recommend.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely swear by this brand!

I absolutely swear by this brand. I have struggled for years and years to find bikinis that are not only comfortable but flattering, and one one does just that. There is so much variety in styles and so many different colors and patterns to choose from. I never have trouble finding a cute suit. One of my favorite things about this brand is the fact that you can choose the coverage that you prefer. Also, if you like a color or pattern, but don’t necessarily like the style, they have that color and pattern in multiple other styles. There is literally no other brand that I would rather wear.

10 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE FROM THIS COMPANY

I’ve been a customer for a few years, but the quality and sizing of the items I recently received were nothing like what this company used to offer. The fabric felt cheap, the sizing was way off, and worst of all, it took over a month just to receive the package.

When I reached out to customer service, they refused to offer a refund OR exchange because I used a 15% off discount code, and gave no explanation for the long shipping delay. I've seen their refund & exchange policy change on their website multiple times. This company has gone completely downhill and I won’t be ordering from them again.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE

DO NOT PURCHASE. THEY DO NOT ISSUE REFUNDS.

The swimsuit I purchased did not fit correctly, so I worked with them to return the product. I paid for the return label. Once the product delivered back to them, I was told it would take 30 days to receive a refund. First off, there is no reason it should take 30 days to issue a refund. However, I just set a reminder to follow up in 30 days. There was no refund processed after 30 days. There was no refund process after 40 days. This is a seller that hopes you forget to check for the refund and keeps your money. I followed up with them after 45 days and they said the refund will be issued “this week”. Again, no reason for a delay. Extremely disappointing. A scam.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 6 pieces from this company in…

I ordered 6 pieces from this company in April 2025. I returned them less than two weeks later and still haven’t received a refund. They have a 30 day return policy which I met. Also if you spend $75 plus then you can return for free. They originally wrote back saying I missed the return window when it had only been a week since receiving the order, then they came back and said they must have made a mistake. Then they tried to say I had to pay to return which wasn’t true based on their $75 free return limit. This company has offered me exchange and store credit even though I wrote back multiple times that I just wanted a refund. I will not be purchasing from this company again. I’m concerned this is a fraudulent company that is trying to keep my money. I will be taking further action against them as this isn’t right and I wouldnt want this to happen to someone else.

29 April 2025
Unprompted review
Rated 1 out of 5 stars

***SCAM*** STOLE MY MONEY

***SCAM*** I ordered items in several sizes as I wasn't sure what would fit. I returned the items immediately, and requested a refund. It has been well over 30 days, and they have still not issued my refund. The customer service I am emailing with is giving me vary vague responses on why they will not issue my refund. They have received the product I returned and now will not issue my refund. They are keeping my money and now reading other reviews, it sounds like many o9thers are having this exact same issue..... DO NOT BUY FROM HERE UNLESS YOU WANT THEEM TO STEAL YOUR MONEY

26 June 2025
Unprompted review
Rated 1 out of 5 stars

Like most people here I made a return…

Like most people here I made a return on an order and two months in have not received a refund.

Updated: I reported them to the BBB and the FTC and sent proof to their email and got my refund the next day. I suggest anyone still waiting on their refund do the same!

17 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look