Online.nl Reviews 

The worst experience I've ever had. Equipment that does not work, even though they were aware of the issues. Contract has been terminated but they keep on charging money from my account.

Helpdesk doesn't respond to emails and call centre can't help you solve your problem.

This company is terrible! Customer service is by FAR the worst I have even seen. The waiting lines are absolutely unacceptable. You spend waiting 30min+ to get your turn.

I had issues with installing their internet and asked bloody 3 times for a technician and nothing! Terrible really. NOT RECOMMENDED

Th customer service is horrible as well the internet. It takes more than a week to send as a modem, and they left us without internet (knowing that we are in pandemic and work from home situation).

Had a problem with the modem setup, they sent a technician, was solved fine. Speeds were in line with what was promised, ping was 8msec however finding best connection with speedtest takes forever for some reason. Connection isn't as stable though as was Ziggo cable. Connection drops a few times a day. Now the bad. Online was supposed to take care of cancelling Ziggo. Two weeks after my contract was supposedly ended I got billed, and it became clear they had not taken care of that after all. With only telephone correspondence available I asked for a conformation email of what was discussed, that they would take care of it, and I would send the Ziggo bills to them to be reimbursed. Mail never came. Week later the same again, a promise to set things right, a promise to send a mail, never happend. I could have cancelled Ziggo myself but that left me with the feeling it would hurt my chances of getting some form of compensation. Three times in a row Online broke promesses made, so I decided to cancel my subscription. This time I did get a mail, informing me I would be billed for the entire year but disconnected next month. So I'm stuck with 42,58 first month plus 11 x 34,- plus at least 2 bills and quite possibly 3 from Ziggo @ 62.45 for a total of 541.48 Euro's for two months of internet. I'll see them in court I guess.

Internet is okay. Nothing fancy, just plain internet.

But the television package...... avoid avoid avoid. It's unstable, it's broken, it crashes, it loses sound, sound gets out of sync with image.

Very good service so far. Stepping over from Oxxio was very smooth. Service just works, and you get CanaalDigitaal app for free. Great!

I called your office to get an upgrade for the fiber line. 2 days later it was apparently activated but it turned out that cable is not working and I have to wait until KPN will repair it. I asked to go back DSL and now it is impossible anymore. How can you deactivate the service I pay for before another one is working properly? I work from home and today is the 3rd day I couldn't do anything. I spent 6 hours on the calls with online.nl and KPN and nobody can give me an indication when this will be repaired. HELP!! Client nr.87524777

Using their services since Febuary. We already started with issues with the router, after calling them several times, they finally sent a "repair man" who, in my opinion, provided the absolute minimum effort. Nothing changed, so we called again, they reluctantly sent someone else who again did not fix a thing. Eventually we gave up hope that our issues would even be fixed. Looking forward to changing providers asap.

I started using Online.nl about a year ago, and haven't had any issues despite an outage that lasted about 4 hours. When first installing the router I had a problem with one of the dsl ports not working and they sent a technician over free of charge, who stuck with me throughout the process. This provider was by far the cheapest option available to me, and the 100mb download package constantly gets me about 96 down and 30 up, which I am very happy about.
I don't have any experience with them in anything other than internet.

I've only recently started using internet from this provider, but in contrary to many reviews out here, I am actually surprised by the performance of my DSL-connection. They did not promise anything they could not deliver to me as a customer. Maybe that is, because I live in quite an old appartment building, where the maximum possible speed would be 29 mb/s download and 5 mb/s upload speed and when I check it with the Speedtest app by Ookla, it constantly turns out to be higher than those figures.

I will keep you updated on this, but for now I am good.

Do not go with online.nl. They have terrible customer service, and the internet they offer is horrible too.

Would give 0 stars, but 1 was the lowest I could give.

With Online.nl, there is good and there is bad.

The internet: In my experience, the internet was just really bad. It never got to a high enough speed as to allow for comfortable streaming (even though they advertised as 100mb / sec.). It sometimes didn't work at all. I changed providers after less than 1 month.

The customer service: In my experience, the customer service was great. I've always had very helpful people on the line to help me switch / get a refund, and I need to thank Robin, a new customer service agent, who was really helpful.

Online.nl has some shiz to figure out (especially with their internet quality) before they can be considered a respected internet provider, until then, I'd avoid them.

Very very very bad! I was trying for a year to end my contract while struggling with bad communication and amateurs at the client service department. Nothing was clear about the end of my contract and what me obligations were. I would send them requests to end the contract and they kept on taking money from my bank account. Finally, I managed to end the contract, received an email and no info further. They also stopped charging my account. Six (6) months later !!!! they charged my account again. When I contacted the client service they came up with the excuse that I had to send their hardware back and I will pay a fine for it that will go higher if I don't! I received no email about it no one has communicated this to me. They never set their deal clear. They just know how to charge their clients accounts and how to create the worst image of a company on the market.

people warned not to choose online sin for money we regret and count seconds to be finished very stupid very.....

Horrible company
Unreachable and they don't do what they promised. Ended my contract in November, in June they started to withdraw money from my bank. I had to chase it myself, could not reach anyone at online.nl
They promised me a new Modem, that never came. In the chat they promised it again, it still never came.
And now this after contract money withdrawal.
Super bad, DO NOT CONTRACT them

Very bad provider with a terrible helpdesk service.

Don't use online internet, its terrible, i assure you that you wont be able to use the internet a single day with restarting your modem multiple times, unfortunately I can not cancel my contract, dont go for it, go for ziggo, its little bit expensive than this crap but believe me its worth.

Terrible product. Since day one we had issues with our connection. Internet just never worked reliably and dropped out constantly. Then our router malfunctioned, turns out they sent us a "refurbished" modem. They sent us a new router, which did not solve the problem (turns out this was ALSO a "refurbished" router with the same connectivity issues, we believe they willingly rotate a number of broken routers between their customers). Then 3 months later a technician finally came, and solved our connectivity issues by installing a non-broken router (we weren't able to install our own router, as they require a factory installed license to operate on their network). Ever since, the internet connection has worked reliably, but is tragically slow and not at all worth the money. I cannot express the amount of frustration this has caused us. We now just resort to using our mobile phones as hotspots, because that is faster than our home internet. Essentially we are paying for nothing at the moment. I have probably spent 6 hours in their customer service cue. The customer service people are friendly, but that does not help the fact that their product sucks. I would not ever recommend this company. Save yourself time, save yourself money and save yourself the effort. Just go with one of the big guys (KPN, Ziggo or T-mobile) and spend a little extra for a superior product.

Worst customer service, and the internet and wifi does not work properly. They won't help you or send a mechanic. Worst internet company we have ever had. Never go here. We are changing to another compagny.