Good prices and products, but terrible customer service. Their payments platform crashed half way through an order with no confirmation – which I placed again. I then tried to return the second order.... See more
Company replied
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See what reviewers are saying
Lights ordered on a Sunday evening and delivered to NI by early afternoon on Thursday. Well packaged, inner and outer boxes in pristine condition. Lights are fantastic. Really good quality, really... See more
Company replied
Great set of lights worth every penny great value for money. Quick delivery and you know when there coming package very well. Well done everyone @ Online lighting
Company replied
Ordered some beautiful wall mounted lights to give my guest room a more luxe feel and they are stunning! Edit Kanzu Wall Light with Plug - White & Wood SKU: E1391 I tried to order them from ano... See more
Company details
Information provided by various external sources
Here at Online Lighting we offer an extensive range of quality home lights and lighting. With secure online ordering and express delivery on all products, we are sure you will enjoy shopping with us.
Contact info
24-26 Vincent Avenue, MK8 0AB, Milton Keynes, United Kingdom
- info@onlinelighting.co.uk
- www.onlinelighting.co.uk
4.5
Excellent
620 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient and as described.
The item(S) arrived quickly, were well packed for transit in recyclable packaging. All products were as described and good value for money. Would recommend.
25 January 2024
Unprompted review
Reply from Onlinelighting
We are very thankful for your very kind comments.
Quick delivery next day
Quick delivery next day, the lights were very high quality, well made easy to fit
24 January 2024
Unprompted review
Reply from Onlinelighting
We are delighted you are so pleased with your purchase
Service fine product disappointing
OK so the company were fine. Kept us informed. Product delivered before availability date advised.
However product was not as substantial as hoped possibly a shortfall in the design. The look is exactly what we wanted but fittings are weak
20 January 2024
Unprompted review
Reply from Onlinelighting
We work very hard to provide excellent customer service so thank you for
your acknowledgement
Ordered some medium picture lights
Ordered some medium picture lights. The were delivered super quick and they look lovely on the wall
16 January 2024
Unprompted review
Reply from Onlinelighting
Many thanks for taking the time to comment.
Fast and efficient
Had just what I was looking for and super fast delivery. Very happy. Thank you
30 October 2023
Unprompted review
Reply from Onlinelighting
We are delighted you are so pleased with your purchase.
Very Happy Customer.
Good website. Good description of the product. Fast and very safe delivery. I am a very happy customer and will buy from Online lighting.co.uk again.
6 January 2024
Unprompted review
Reply from Onlinelighting
We work very hard to provide excellent customer service so thank you for
your acknowledgement
Ordered ceiling light for first time…
Ordered ceiling light for first time with this company. Very effecient service and product is of very good quality and good value too. Highly recommend!
3 January 2024
Unprompted review
Reply from Onlinelighting
Thank you, we look forward to you shopping with us again soon.
The lights turned up the next day in…
The lights turned up the next day in full working order and looking great.
30 December 2023
Unprompted review
Reply from Onlinelighting
We are delighted you are so pleased with your purchase.
Picture lightrst class product ,delighted with…
First class product ,delighted with quality and effectiveness, will definitely buy another from here,!
18 December 2023
Unprompted review
Reply from Onlinelighting
Thank you, we look forward to you shopping with us again soon.
Where is my light fitting
I ordered a light fitting for a dark room needed over Christmas. It said it would arrive before Christmas, that’s why I ordered it. You only sent me the bulbs!
Now I have a problem don’t I!
22 December 2023
Unprompted review
Reply from Onlinelighting
Perhaps you could send identifying details to customerservice@lighting-direct.co.uk as despite our best efforts we cannot locate you on our system.
Really super fast delivery
Really super fast delivery and well packaged lighting
20 December 2023
Unprompted review
Very pleased
Easy to use online process and had exactly what I wanted and for a great price. Delivery was super fast.
15 December 2023
Unprompted review
Great product
Great product , fast delivery and good value for the money.
16 December 2023
Unprompted review
The purchase was easy and the delivery…
The purchase was easy and the delivery on time!
15 December 2023
Unprompted review
Very pleased
Delivered within 24 hours of placing my order. Well packaged. The lights are exactly as I’d hoped - lovely design. Brilliant for the price.
16 December 2023
Unprompted review
fast delivery and better price
15 December 2023
Unprompted review
Where’s the rest of my order?
Firstly, I had to chase where my original order was. I then had an email apologising & received half of my order a week later.
My order was then dispatched but after ordering 2 lamps & 2 bulbs, I was only sent one lamp & no bulbs. I have been trying to call the company today & have emailed to see where the rest of my order is but I can’t get a reply to either a phone call or an email. Very frustrating!
I delayed leaving this review as I was hoping I hear something today but as I haven’t….
9 December 2023
Unprompted review
Very good service
Very good service, delivery was next day. Product was good and great price.
4 December 2023
Unprompted review
Arrived without a UK plug…
Ordered curtain lights which arrived quickly, however they didn’t have a uk 3 pin plug - they had a European(?) 2 pin plug. Have gone back into the product listing to see if I missed this in the description, but I don’t think I did! Sending them straight back. Such a waste of time!
6 December 2023
Unprompted review
Far Arona Pewter pendant light
Great light fast delivery, highly recommend
2 December 2023
Unprompted review
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