While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I have had the same experience as other reviewers with no delivery of an ordered item. I have been promised a refund numerous times but nothing received. I now have the inconvenience to claim a refund via my credit card. Not a happy experience !
I ordered a padel racket from this website a month ago and I have received no further update on the item or when it will arrive, the website states delivery is 2-5 days but 4 weeks later I am yet to receive anything!
I have contacted the company multiple times over these weeks and I’ve not had a single reply or call back from them, beginning to think I may have been scammed!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
